Jen Gonzalez Email & Phone Number

West Palm Beach, Florida, United States

Support for COO, President of Fully Promoted, and President of Graze Craze | Internship Coordinator- Orchestrate complex schedules and oversee the logistics of domestic and international travel for three executives, driving efficient coordination and cost-saving strategies.- Spearhead cross-functional initiatives and high-priority projects, aligning departments to drive operational improvements and boost team productivity.- Develop and design comprehensive presentation materials, executive summaries, and detailed reports for key internal and external meetings, ensuring alignment with strategic goals.- Facilitate cross-departmental communication by leveraging team collaboration platforms and standardized processes, accelerating project timelines and enhancing interdepartmental synergy.- Oversee confidential files, records, and databases with meticulous attention to detail, implementing protocols that ensure accuracy and immediate accessibility.- Serve as the primary liaison for the COO and Brand Presidents, utilizing structured communication protocols to swiftly resolve inquiries and foster strong, responsive relationships with high-level stakeholders.- Direct the internship program end-to-end, developing a hands-on curriculum incorporating seminars, workshops, and franchise tours. Implement targeted mentoring sessions to cultivate intern engagement and provide real-world industry insights.

Palm Beach Gardens, Florida, United States

- Managed a medical practice with 50+ employees and 11 providers, resolving daily staff concerns and patient issues to maintain smooth operations.- Oversaw complex scheduling, applying proactive decision-making and prioritization to optimize practice efficiency.- Recruited, hired, and trained staff, developing schedules and supporting ongoing professional development.- Developed and enforced policies for HIPAA and regulatory compliance, ensuring alignment with industry standards.- Reduced operational costs by securing alternative vendors and monitoring expenses.- Directed credentialing processes with insurance companies and medical agencies, maintaining accurate documentation.

Delray Beach, Florida, United States

Advanced from Front Office Supervisor to oversee all aspects of a busy vascular surgery practice, with a focus on operational efficiency and patient-centered care.- Managed scheduling for the National Medical Director’s surgeries, meetings, and CME events, aligning with strategic priorities.- Led hiring, evaluations, and personnel management, boosting team efficiency and engagement.- Oversaw provider credentialing with insurers and medical agencies, maintaining full compliance with industry standards.- Enhanced financial reporting accuracy through diligent month-end closings and budget oversight, reducing costs by securing cost-effective vendor contracts.

Delray Beach, Florida, United States

Promoted from Office Coordinator to lead front office operations, demonstrating reliability and expertise in a high-volume vascular surgery practice.- Managed medical coding, insurance claim processing, billing, and collections to streamline revenue cycle and ensure timely payments.- Supervised and trained front office staff, promoting service excellence and efficient workflow across administrative and patient-facing tasks.- Oversaw scheduling and coordination of outpatient procedures, optimizing patient flow and appointment accuracy.- Processed all medical records requests for attorney offices, insurers, employers, and medical professionals, ensuring compliance with confidentiality standards.

Boynton Beach, Fl

- Managed all front desk operations, greeting patients and visitors and ensuring a welcoming and professional environment.- Handled 100+ daily calls, assisting patients with inquiries, scheduling, and resolving appointment issues to improve office efficiency.- Coordinated appointment scheduling and rescheduling, carefully verifying information to maintain accurate, up-to-date patient records.- Maintained and updated patient records using EMR software, strictly enforcing HIPAA compliance to protect patient confidentiality.

Master'S Degree, Information Technology

Minor In Psychology, Psychology

Crime Scene Investigator Certificate, Criminalistics And Criminal Science

Associate’S Degree

Bachelor Of Arts - Ba, Criminalistics And Criminal Science