Jennifer Eller Email & Phone Number

Tualatin, Or

• Designed & implemented manual order process• Extensive work with third-party call center to integrate into our systems and on-going training to ensure calls were handed according to company standards• Authored policies & procedures• Became subject-matter expert in Zoho CRM with no prior experience of Zoho• Organized and implemented restructure of Zoho data• Became subject-matter expert and point person in various systems and processes• Designed and implemented KPI reporting• Delivered KPI reporting on-time or ahead of schedule and assisted other departments to do the same• Designed & implemented the B2B order process• Assisted engineering team to develop the software requirements to accommodate B2B growth to scale • Exceeded deliverables related to onboarding B2B clients by by 30%• Assisted with hauler on-boarding, training and conflict resolution• Became point person for the contracted haulers and regularly exceeded expectations for responsiveness and resolution of issues• Served as liaison with third-parties, customers and haulers • Provided ad-hoc reporting as needed• Prepared and led marketing presentations to potential B2B clients• Hosted trade show booths including the sign-up process, set up/tear down of the booth, manning the booth and organizing contacts for follow-up after the show• Completed Certified Master Recycler training

Lake Oswego, Or

• Provided insurance servicing support in a call center environment• Exceeded sales metrics• Provided best-in-class customer service support• Received 2 client commendations in December• Led training to all staff for implementation of new phone system

Lake Oswego, Oregon

• Managed outsourced loan servicing personnel to ensure compliance with servicing agreements• Managed consumer complaints as required by CFPB• Ensured timely receipt and review of all SOC-1 reports

Portland, Oregon

• Integrated new lending product and subsequent funding process in coordination with applicable bank business units• Developed action plan for integration, training & execution• Responsible for coordinating loan closings and subsequent servicing including contract review/negotiation, clearing credit conditions and maintaining compliance with bank regulations• Responsible for reporting to upper management regarding existing loans and new business• Authored policy & procedures manual • Extensive work with legal and compliance teams

Portland Oregon

• Prepared accurate and timely financial reports for client asset sales• Reconciled multiple bank accounts daily• Coordinated new client on-boarding

Lake Oswego, Or

• Coordinated loan closings, prepared daily funding, reconciled bank accounts, participated in marketing events and directly involved with all client-facing activity

• Designed and implemented an on-line request submission process ahead of schedule to eliminate manual signature approvals• Implemented standard operating procedures for requests to increase turn- around-time for each business unit• Designed and implemented an on-line production issue log used to communicate production issues with various levels of management based on risk• Completed in IBM Lean Sigma training

Operations Department DutiesDeveloped an operations department to support the addition of an asset-based lending product to Textron Financial Corporation.• Manager of six Collateral Specialists• Independently managed a portfolio of $75 million in outstanding loans• Directed the loan servicing duties of the department including reconciliation of loans, analysis of collateral and daily funding of clients and participants• Responsible for hiring, improvement plans, termination and evaluation of employee contribution via performance reviewsDocumentation Department DutiesRestructured the department to move from sub-standard performance to a highly functioning team known for having efficient processes and a high degree of accuracy.• Combined the asset-based lending documentation function with the factoring documentation function• Improved loan closing cycle time by 60%• Implemented standard work, closing checklists and productivity metrics to measure performance of key deliverables• Managed four Documentation Analysts • Cross-trained factoring Documentation Analysts to become proficient in documenting asset-based lending transactions• Collaborated with legal department to create a standard legal forms library across both product lines• Coordinated loan closings including: **Preparation and drafting of legal documentation in accordance with credit approval **Negotiation of credit and legal terms with attorneys and clients while obtaining proper approval for any modification requests **Collateral perfection, insurance, loan system set-up, and tracking receipt of post-closing items• Delivered company training presentations and facilitated projects • Obtained satisfactory ratings on internal audits without exception• Implemented and tested procedures in accordance with Sarbanes-Oxley• Voted Employee of the Year in 2003 and nominated again in 2004

Assisted in all escrow functions to expedite the closing process.Facilitated the escrow process by reviewing and clearing titlePrepared documentation for closingsDisbursed closing funds in accordance with escrow documentation

Serviced a $16 million portfolio of asset-based loans with duties including fraud detection and daily funding in accordance with loan documentation. Performed historical research on application of cashAnalyzed accounts receivable to determine eligibility for loans

Bachelors, Business Administration

3.8 GPA

Associates Degree, Legal Assistant

3.8 GPA

Education record