Plan and test disaster recovery processes to ensure continuity of operations. In this position, I’ll be diving deep into ensuring our organization is prepared for any challenges ahead.Additionally, I’ll be involved in updating our website and developing Tableau visualizations to provide clear insights and drive data-informed decision-making.

Define and test requirements to build a Case Portal for parties to access information about pending cases.Manage project to rewrite the child labor work permit application. This includes moving the application online making it available 24/7/365.Design process and training materials to move from in-person hearings to online hearings.Manage project to build online applications for Labor Standards and Civil Rights Complaints.Create and manage reports on Tableau Server for internal and external customers.Participate in CI-Lean team projects to streamline work.Identify new functionality requirements or problems for Labor Standards (LSIS) and Civil Rights Information Systems (CRIS) Manage the division's internal and external websites.Provide technical support to internal and external users on DWD websites and applications such as CRIS, LSIS, Sheltered Workshop and Work PermitDivision IT Coordinator for Agency wide IT Projects (e.g. OS upgrades, etc).Manage fiscal year IT development budget

Work with Labor Standards and Civil Rights application stakeholders to identify new functionality requirements or problemsDocument new or updated business rules for software development teamCreate test plans and test new and/or updated functionality to ensure it meets specificationsManage the division's internal and external websites to ensure consistent design and update content as necessaryProvide technical support to internal and external users on DWD websites and applications such as CRIS, LSIS, Sheltered Workshop and Work PermitAct as department IT Coordinator for Division Wide IT ProjectsAct as department Division Security Officer to ensure compliance with security standardsWrite ad-hoc queries/reports when requested

Greet members, manage member weigh-ins, present meeting content in a clear and concise manner that members can relate to. Help members establish their goals and find ways to work towards them as well as breaking down the obstacles that might prevent them from reaching their goals. Continually communicate with members to encourage and engage them.

Perform bi-monthly inventory counts to ensure inventory system is accurate; then generate purchase orders to ensure inventory levels are maintained based on past salesCreate new SKUs in the inventory control system for updated/new productsRetire old SKUs that are no longer in useEnter and receive purchase orders in the system to ensure accurate inventory levelsPlace special orders for products not in stockManage Twitter presence to encourage followers to participate and feel a part of the storePerform gait analysis for customers to determine which type of shoe and/or insert would best suit their needsGenerate past sales reports to determine future inventory ordering levels

Provide Level 3 Support for ClearCase, ClearQuest, and RequisitePro to ensure system stability and availabilityLead the ClearQuest customized project upgrades to reapply customizations after automated upgrades were completedParticipated in project to migrate 300+ projects to a new data center by testing migration proceduresCreate or Update documentation as appropriate

Established the ClearQuest Change Control Board (CQ CCB) to review and approve all changes being made to ClearQuestOrganize and facilitate CQ CCB meetings on a bi-weekly basis Gathering requirements, develop, test and deploy IBM-Rational ClearQuest Schema changes as requested by user communitiesWork with the team to package IBM-Rational ClearCase and IBM-Rational ClearQuest for electronic and unattended distribution to user workstationsLead the project to upgrade IBM-Rational ClearQuest from 2003.06.15 to 2003.07.00 Successfully lead a major project to redefine the software development process for Alliance so that changes would easily transition between teams Implemented requirements, performed system testing and organized user acceptance testing for new schemaLead the project to install and configure three additional IBM-Rational ClearQuest Multisite locationsProvide end-user support and training sessions for IBM-Rational ClearQuest

Initial responsibility was to design and execute test cases for implementation of new IBM-Rational ClearQuest SchemaPromoted into designing and testing schema changes for IBM-Rational ClearQuestProvide end-user training and support of IBM-Rational ClearQuest and IBM-Rational ClearCasePackage tools (ClearQuest, ClearCase, RequisitePro, and TestManager) for electronic and unattended installation

Provide remote end-user support for ImproMed software productProvide remote hardware support for client-server computer networks and printers

Provide on-site and remote end user support for software and hardware using Windows and Pinnacle SoftwareInstall hardware in new retail locations

Provide on-site and remote end user support for software and hardware using Windows and UNIXRepair and distribute hardware