Jennifer Harmonson Email & Phone Number

Sacramento, California

Demonstrates superior customer service by assisting patrons with using digital or print resources while promoting the library's diverse portfolio of programs & services. Uses creativity and innovation to establish new programs, services, and systems. - Established and leads the growth of the Reference by Mail program in support of incarcerated individuals. Answered over 1,600 questions and handled over 700 individual requests. - Co-chair of the Telephone Customer Service QA/QC Committee. - Trained library patrons how to navigate technology to access digital library resources.In this position, I have been able to place a greater focus on underserved communities. This includes outreach to and programming for Senior citizens, the LGBT community, adults with intellectual and developmental disabilities, and incarcerated persons. My efforts include ongoing outreach programming to the Ethel MacLeod Hart Senior Center, Library Insiders, Taking Care (health information series), a legal information series for the LGBT community, and a twice-monthly book discussion group at the Sacramento County Jail. I am now the coordinator of the SPL Reference by Mail service, providing support to incarcerated persons.

Sacramento, California, United States

Demonstrated superior customer service by assisting patrons with using digital or print resources while promoting the library's diverse portfolio of programs & services. Employed creativity and innovation to establish new programs, services, and systems. - Provided community outreach and collaboration by delivering training on library technology and digital resources to community groups, students, faculty, and staff. - Social media team member - On-site coordinator, Sacramento Bee Book Club

Rocklin, California, United States

Provides innovative and responsive library services and resources that foster positive learning and research experiences for the college community and external constituents. Provides guidance on using the library’s catalog and electronic resources in-person or virtually per COVID-19 guidelines. Identifies print and digital resources for research needs.

Dothan, Alabama, United States

Oversaw the day-to-day operation of a branch library including staff supervision. Developed new policies and procedures. Tracked branch performance by assessing and reporting on monthly statistics. Provided customer service and assistance to patrons supporting reference and research needs. - Secured $20,000 in grant funding for the development of the circulating collection for a new Small Business Resource Center and a Parenting Collection. - Supervised, mentored, and trained 12 paraprofessional staff members. - Planned and implemented a three-day job fair event for more than 300 job seekers. Twelve attendees were hired to new jobs because of this event. - As a member of the system-wide leadership team attended board meetings and delivered presentations and monthly reports to the board regularly.

Fair Oaks Library

Demonstrated superior customer service by assisting patrons with using digital or print resources while promoting the library's diverse portfolio of programs & services. Employed creativity and innovation to establish new programs, services, and systems. - Provided community outreach and collaboration by delivering training on library technology and digital resources to community groups, students, faculty, and staff. - Expanded library services to include the local Youth Detention Facility. - Served on the team responsible for implementing a new technology pilot program. - Conducted outreach to the community, including area schools (K-12) and homeschools. Hosted Library tours for class visits and field trips. - Led staff training and patron technology, classes - Served on multiple workgroups and committees including, Strategic Planning Committee, Collection Services Liaison, Social Media Team, 2013 Summer Reading Program Team

Hernando, Mississippi, United States

Oversaw the day-to-day operation of a branch library including staff supervision. Developed new policies and procedures. Tracked branch performance by assessing and reporting on monthly statistics. Provided customer service and assistance to patrons supporting reference and research needs. - Supervised, mentored, and trained 15 paraprofessional staff members including shelvers, library assistants, and a Youth Services Specialist. Made recommendations related to personnel, library policy, and procedures, to executive leadership. - Spearheaded the development and implementation of a year-round afterschool program for teens, resulting in a significant reduction of behavioral and safety-related issues throughout the community by offering youth a safe space with structured activity options. - Readers Advisory Committee member. - Co-Chair, 2010 Mississippi Authors Awards Committee (MS Library Association)

Northport, Alabama

• Calculate bi-weekly payroll for piece-work employees.• Track individual and departmental productivity rates.• Track and reported department quality statistics.• Establish system for maintaining attendance records and prepare disciplinary action forms for delivery by department supervisors.• Research and respond to client inquiries and requests for information.• Represent the Data Entry Department on the Quality and Performance Improvement Team.

Mls, Library Studies

Ba, History

Ba, Psychology

Advanced Alabama High School Diploma