• Manage a staff of 12 dispatchers, drivers, and program professionals working to bring accessible, affordable transportation solutions to the Quaboag Region of Massachusetts.• Engage and cultivate relationships with community stakeholders, state legislators, local employers, healthcare providers, and advocacy organizations to guide and support the transit initiative.• Oversee operations for three distinct transportation services, serving 11 towns in the Quaboag Region.• Utilize Ecolane transit scheduling software to ensure efficient and effective operations and use data to continually improve service. • Research, evaluate, and pursue grants and other funding opportunities to sustain and grow transportation services in the Quaboag Region.

• Coordinate project staff and activities to deliver accessible, affordable transportation to the Quaboag Valley. • Engage and cultivate relationships with stakeholders, state legislators, local employers, healthcare providers and community members to guide and support the transit initiative. • Manage all components of QVCDC’s transportation services, including the Quaboag Connector demand response service, collaborations with the Pioneer Valley Transit Authority, and the launch of the Route 9 Shuttle fixed route service.

• Collaborated with internal and external stakeholders to develop and implement evaluation plans.• Conducted quantitative and qualitative analysis of programs; translated results into meaningful reports and visualizations for stakeholders. • Designed program evaluations, methods, and research instruments to measure program effectiveness and progress toward objectives.

• Organized, reviewed, and cleaned data sets for analysis, including the development of sample files for survey efforts.• Created and contributed to drafts of in-depth interview guides, focus group guides, telephone and internet surveys, memos, reports, and other materials.• Tested and monitored surveys in the field and checked survey data to ensure data quality. • Conducted in-depth interviews with energy efficiency program staff, contractors providing energy equipment to residential and business customers, and other organizations involved in delivering energy efficiency, demand response, and/or renewable programs.• Conducted market research through search, review, and summary of relevant industry and program publications.

• Engaged with/informed stakeholders in an 11-county region of Indiana regarding ROI’s education/workforce and economic development plans.• Researched and monitored regional data to accurately and efficiently track ROI’s impact on the region and progress achieving logic model-based outcomes.• Managed the $9 million Regional Opportunity Fund aimed at quality of life and economic development in the region.

• Instruct undergraduates, individually, on resume and cover letter writing• Prepare students for employment interviews by conducting mock interviews

• Conducted research on/monitored state legislation regarding women’s issues• Facilitated outreach and interactions with other organizations, such as NARAL, League of Women Voters, and Mass Alliance, with causes related to the status of women in Massachusetts and • Met with legislators regarding the Commission’s priority legislation• Coordinated 10+ speakers and logistics for legislative hearing regarding top priority legislation on the gender wage gap

•Developed lesson plans and conducted class discussions regarding public policy, citizen action, and organizing for social change.•Graded assignments and provided feedback to students.•Provided assistance to the students in thesis writing and evaluated their final projects and presentations.

• Represented the UMass student body/voice at all Trustee meetings• Supported increased public funding for higher education in the “50/50 Education Funding Model” through written publication and radio interviews• Collaborated with four other student trustees to extend voting privileges to all student trustees for increased student input• Engaged support of Trustee Chair Thomas to propose inclusion of graduate students on Board• Campaigned for and garnered over 3000 votes to win election as the sole Student Trustee for the state’s flagship campus• Served on the Administration and Finance Committee and the Committee on Academic and Student Affairs and worked on improving first year student retention rates and student services

• Acted as liaison between Core Team and other student organizations (Student Government Association, Public Higher Education Network of Massachusetts)• Organized “Lobby Day” in Boston during which more than 500 students from public universities and colleges gather at the State House to advocate for increased funding to public higher education• Conducted workshops to teach students participating in Lobby Day how to interact with legislators and effectively advocate for a cause • Facilitated weekly core team meetings to check status of activities and progress on larger projects • Monitored intern activities to ensure that hours were being fulfilled and that the interns were satisfied with the experience

• Answered constituent phone calls, emails and letters on behalf of Representative Story• Conducted legislative research on important topics as expressed by constituents and used the information to respond to constituent communications as well as inform the Representative so appropriate action could be taken • Attended legislative briefings and meetings with lobbyists

• Taught English and English language concepts to University staff members• Examined and recorded observations of ESL students’ learning experiences and suggested changes and improvements to ESL program • Developed a revised ESOL curriculum that was subsequently adopted