Jen Heiner Email & Phone Number

Lehi, Utah, United States

• Designer for connectivity product
• Business strategy

Remote

• Led the management and development of the design system for the new platform
• Designed and implemented foundational roles and permissions, and notification systems for our net new product, ensuring smooth user experiences and enhancing user engagement
• Worked closely with leadership to facilitate the creation of clear company objectives, related KRs, and team structuring

• Collaborated with the Product Placement team to enhance operational efficiency through UX improvements on legacy software
• Spearheaded the creation of workflows and service maps to delineate business objectives, facilitating clearer communication across teams
• Played a key role in integrating Product Placement processes into the architecture of a new platform

Remote

• Spearheaded the development of Bill.com's new web design system, leading a team of 5 to innovate a theme-agnostic and accessible framework
• Orchestrated cross-functional collaborations to unify design language across platforms, involving brand, research, and engineering teams
• Crafted and documented key design system components, ensuring consistent implementation and fostering a cohesive user experience
• Enhanced product design and usability through strategic research and… Show more
• Enhanced product design and usability through strategic research and development of information architecture guidelines Show less

Remote

• Transitioned to a strategic role to bolster Divvy's UX research capabilities during BILL's expansion, enhancing the research infrastructure
• Led an overhaul of UX research processes, identifying inefficiencies and implementing advanced tools for more effective product team collaboration
• Crafted and instituted a foundational UX research framework, including a mission statement and guiding principles, to align and direct research efforts
• Conducted comprehensive usability testing… Show more
• Conducted comprehensive usability testing and customer engagement, facilitating hundreds of interviews and user testing sessions to inform design system improvements and validate user experience pattern Show less

Draper, Utah, United States

• (Acquired by BILL in June 2021)
• Spearheaded design initiatives across key product areas, notably enhancing authentication, credit applications, and user management systems
• Achieved a standout self-serve onboarding experience, evidenced by a 95% engagement rate and a 5% boost in customer spend
• Led comprehensive user research efforts, conducting over 100 customer interviews and various usability tests, significantly informing product development strategies
• Contributed… Show more (Acquired by BILL in June 2021)
• Contributed substantially to the development of a robust design system by creating over 8 unique components, streamlining design consistency and efficiency

Alpine, Utah

Created photorealistic illustrations using photography and Adobe PhotoshopCoordinated studio scheduleOrganized photography assetsItemized and calculated invoices for clients

Provo, Utah

• Managed and coordinated more than 1,100 full-service survey research projects worth more than $5,300,000 in revenueWorked closely with sales representatives, clients, and third-party vendorsAccomplishments:
• Coordinated the content, layout, and creation of our client-facing FAQ site
• Increased traffic to our client-facing FAQ site by over 250% in 1 month
• Worked in the Dublin, Ireland office from October 2016 - December 2016 to manage all EMEA projects
• Trained 2 new… Show more Managed and coordinated more than 1,100 full-service survey research projects worth more than $5,300,000 in revenueWorked closely with sales representatives, clients, and third-party.
• Trained 2 new Project Managers in Dublin

Provo, Utah Area

• Resolved more than more than 2,000 unique technical support requests for Qualtricsusers.Accomplishments:
• Designed a new implementation system for new Employee Engagement 360 users
• Visually redesigned the Qualtrics support internal help survey and email triggers to be visually consistent with our client-facing software
• Scripted, voice-recorded, screen-recorded, and edited Qualtrics Employee Engagement 360 training videos.
• Earned the Strength and Resilience award for… Show more Resolved more than more than 2,000 unique technical support requests for Qualtricsusers.Accomplishments:
• Earned the Strength and Resilience award for overcoming my fear of phones and becoming one of the top performing support representatives

Orem, UT

• Worked directly with patients in goal setting and follow-up
• Enforced program rules to support a healthy environment for recovery
• Provided daily support and assistance with activities of daily living
• Mentored healthy attitudes and behaviors
• Joined patients in a variety of experiential therapies such as recreation therapy, movement therapies such as Yoga and Nia, art therapy, music therapy, and other group therapies such as body-image and 12-step

Orem, UT

• Collected and analyzed faculty participation data
• Survey design and analysis
• Prepared data summary reports and presentations
• Event flyer design and composition
• Miscellaneous projects

Orem, UT

• Consulted with professors
• Facilitated in-class focus groups
• Observed professors’ classes
• Wrote summary reports
• Facilitated professional conference sessions

Orem, UT

• Market research for the solar industry
• Designed a data collection system
• Called existing customers for company feedback
• Developed scripts for calling potential clients
• Designed a lead qualification program
• Designed a lead generation program

Provo, UT

• Teaching assistant in Research, Design, and Analysis (Psych 302) for Professor Busath
• Graded assignments
• Held regular office hours
• Organized and held exam reviews

Pleasant Grove, UT

• Helped design and coordinate daily procedures
• Designed a series of commercial flyers
• Managed cash register
• Participated in ice cream-making procedures
• Maintained cleanliness of store

Ux / Ui Design

Intensive, hands-on training in user experience design from research to prototype Skills Acquired: • Comprehensive understanding of the UX.

Bachelors, Psychology

Honors: University College Valedictorian, Honors Program GPA: 4.0 Relevance to UX Design: • Gained a deep understanding of human behavior.

Associate Of Science (As), University Studies

University College Valedictorian 2011 Honors program 4.0 cumulative GPA