Jeni Baez Email and Phone Number
Passionate and dedicated Custom Software Engineering Associate with a diverse professional background encompassing pharmacy operations, technical support, and web accessibility. Experienced in leveraging technical expertise to drive software development projects, improve operational efficiencies, and ensure compliance with industry standards. Committed to continuous learning and professional growth while delivering exceptional solutions and value to clients and stakeholders.I bring a unique blend of skills from my experiences as a Lead Bilingual Pharmacy Technician, Senior Help Desk Analyst, and Web Accessibility Specialist. This diverse background allows me to approach software engineering with a holistic perspective, ensuring that solutions are user-centric, accessible, and operationally effective.Professional Strengths:☀️Adaptability: Proven ability to adapt to diverse environments, whether in software engineering, logistics, or healthcare, and quickly learn new tools and technologies.☀️Communication: Excellent communication skills, both verbal and written, showcased through effective interactions with customers, clients, stake holders, and team members.☀️Technical Support: Experienced in providing high-quality technical support for various systems and operations, skilled at diagnosing and resolving issues efficiently. Proficient in conducting independent research to tackle complex challenges and develop comprehensive solutionsCore Leadership Competencies:☀️Adept at using data to identify trends and drive process improvements.☀️Brilliant communicator that can explain technical issues in simple and concise language.☀️Capable of working in a high-volume, deadline-driven, high-pressure environment.☀️Expertise in providing end-user support and resolving complex technical issues.☀️Fast learner, with enthusiasm and ability for acquiring knowledge to become a subject matter expert.☀️Skilled in managing multiple projects simultaneously while ensuring timely delivery.Hard and Soft Skills for Success:Hard Skills:☀️Bilingual Communication☀️Pharmacy Management☀️Process Optimization☀️Software Proficiency☀️Team Leadership☀️Technical Troubleshooting☀️Web AccessibilitySoft Skills:☀️Adaptability☀️Attention to Detail☀️Customer Service☀️Effective Communication☀️Multitasking ☀️Problem Solving🌴 Email: baezgeorge93@gmail.com
Accenture
View- Website:
- accenture.com
- Employees:
- 407706
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Custom Software Engineering AssociateAccenture Apr 2024 - PresentRaleigh-Durham-Chapel Hill Area•Provides phone and email support to over 10,000 clients and handled inquiries from more than 50,000 customers.•Interacts with clients to resolve problems, questions, issues, and requests efficiently through multiple communication channels maintaining a first-contact resolution rate of 98%.•Assists clients with billing inquiries and discrepancies, ensuring accuracy and compliance with eProcurement regulations.•Collaborates with team members to resolve complex issues and escalated… Show more •Provides phone and email support to over 10,000 clients and handled inquiries from more than 50,000 customers.•Interacts with clients to resolve problems, questions, issues, and requests efficiently through multiple communication channels maintaining a first-contact resolution rate of 98%.•Assists clients with billing inquiries and discrepancies, ensuring accuracy and compliance with eProcurement regulations.•Collaborates with team members to resolve complex issues and escalated cases to senior specialists when necessary, contributing to a 35% improvement in team case resolution time. Show less
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Digital Accessibility AnalystKaffeinated Kodemonkey 2023 - PresentColorado, United States•Assists in conducting thorough accessibility audits of digital assets, including websites, applications, and content, to identify and document potential accessibility barriers.•Collaborates with accessibility team to implement recommended changes and solutions to enhance the accessibility of our digital platforms.•Participates in usability testing using assistive technologies to evaluate user experiences and gather feedback for further improvements. -
Web Accessibility SpecialistFreelance 2023 - Jun 2024Durham, North Carolina, United States•Collaborates with cross- functional teams of developers, designers, and content creators to implement accessibility features, resulting in a 40% increase in overall accessibility score.•Remediates accessibility barriers, including keyboard navigation, alternative text, color contrast, and semantic structure, resulting in a 30% improvement in website accessibility.•Conducts comprehensive associability audits for websites, applications, and digital content, ensuring compliance with WCAG… Show more •Collaborates with cross- functional teams of developers, designers, and content creators to implement accessibility features, resulting in a 40% increase in overall accessibility score.•Remediates accessibility barriers, including keyboard navigation, alternative text, color contrast, and semantic structure, resulting in a 30% improvement in website accessibility.•Conducts comprehensive associability audits for websites, applications, and digital content, ensuring compliance with WCAG and other relevant accessibility standards. Show less -
Senior Help Desk AnalystTegria 2020 - 2023Madison, Wisconsin, United States•Trained/coached colleagues in one on one or small group environments on HIPAA compliance, implementing solutions and MyChart/EPIC functionality.•Provided technical support and assistance to over 400 end-users through various channels, including phone, email, and chat, ensuring prompt resolution of issues. •Maintains detailed and accurate documentation of customer interactions and transactions in the CRM system, ensuring comprehensive follow-up and seamless handovers between team… Show more •Trained/coached colleagues in one on one or small group environments on HIPAA compliance, implementing solutions and MyChart/EPIC functionality.•Provided technical support and assistance to over 400 end-users through various channels, including phone, email, and chat, ensuring prompt resolution of issues. •Maintains detailed and accurate documentation of customer interactions and transactions in the CRM system, ensuring comprehensive follow-up and seamless handovers between team members.•Conducted regular audits, maintaining data integrity with a 98% accuracy rate ensuring compliance with privacy regulations. Show less -
Certified Bilingual Pharmacy TechnicianDuke University Hospital 2018 - 2019Durham, North Carolina, United States•Ensured compounds were prepared in accordance with formulation and quality standards, resulting in a 99% accuracy rate.•Accurately processed prescription orders, ensuring compliance with regulations and quality standards, with an error rate of less than 1%. •Managed inventory and coordinated with suppliers to ensure medication availability, reducing out of stocks by 20% through effective inventory management practices. •Provided seamless patient care, received positive feedback for… Show more •Ensured compounds were prepared in accordance with formulation and quality standards, resulting in a 99% accuracy rate.•Accurately processed prescription orders, ensuring compliance with regulations and quality standards, with an error rate of less than 1%. •Managed inventory and coordinated with suppliers to ensure medication availability, reducing out of stocks by 20% through effective inventory management practices. •Provided seamless patient care, received positive feedback for excellent communication and teamwork. Show less -
Bilingual Pharmacy TechnicianPiedmont Health Services Inc 2017 - 2018Burlington, North Carolina, United States•Calculated dosages, dispensed medications, prepared prescriptions labels with precision and attention to detail, maintained an accuracy rate of 99%.•Scheduled medical/dental appointments, coordinated effectively with patients and health provider, resulting in a 93% appointment adherence rate.•Utilized software applications for financial transactions and billing, ensuring accuracy and timely processing, with a 100% error-free billing record.•Collaborated with pharmacists in… Show more •Calculated dosages, dispensed medications, prepared prescriptions labels with precision and attention to detail, maintained an accuracy rate of 99%.•Scheduled medical/dental appointments, coordinated effectively with patients and health provider, resulting in a 93% appointment adherence rate.•Utilized software applications for financial transactions and billing, ensuring accuracy and timely processing, with a 100% error-free billing record.•Collaborated with pharmacists in conducting medication therapy management services for 50+ patients, resulting in improved medication adherence. Show less
Jeni Baez Education Details
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Blind Institute Of TechnologyDigital Accessibility Analyst Course -
IbmComputer Software Engineering
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Medical Billing And Coding -
Career StepPharmacy Technician With Healthcare Administration And Billing
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Healthcare Management Technology
Frequently Asked Questions about Jeni Baez
What company does Jeni Baez work for?
Jeni Baez works for Accenture
What is Jeni Baez's role at the current company?
Jeni Baez's current role is Software Support Specialist | Digital Accessibility Analyst | Technical Support Consultant.
What schools did Jeni Baez attend?
Jeni Baez attended Blind Institute Of Technology, Ibm, Alamance Community College, Career Step, Fayetteville Technical Community College.
Who are Jeni Baez's colleagues?
Jeni Baez's colleagues are Donato Concilio, Umesh Prasad Das, Scony Walter Hemlata, Steve Poniatowski, Onkar L., Jaahnavi Sarvepalli, Khajol K.
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