Jeni Baez Email & Phone Number

Raleigh-Durham-Chapel Hill Area

•Provides phone and email support to over 10,000 clients and handled inquiries from more than 50,000 customers.•Interacts with clients to resolve problems, questions, issues, and requests efficiently through multiple communication channels maintaining a first-contact resolution rate of 98%.•Assists clients with billing inquiries and discrepancies, ensuring accuracy and compliance with eProcurement regulations.•Collaborates with team members to resolve complex issues and escalated… Show more •Provides phone and email support to over 10,000 clients and handled inquiries from more than 50,000 customers.•Interacts with clients to resolve problems, questions, issues, and requests efficiently through multiple communication channels maintaining a first-contact resolution rate of 98%.•Assists clients with billing inquiries and discrepancies, ensuring accuracy and compliance with eProcurement regulations.•Collaborates with team members to resolve complex issues and escalated cases to senior specialists when necessary, contributing to a 35% improvement in team case resolution time. Show less

Colorado, United States

•Assists in conducting thorough accessibility audits of digital assets, including websites, applications, and content, to identify and document potential accessibility barriers.•Collaborates with accessibility team to implement recommended changes and solutions to enhance the accessibility of our digital platforms.•Participates in usability testing using assistive technologies to evaluate user experiences and gather feedback for further improvements.

Durham, North Carolina, United States

•Collaborates with cross- functional teams of developers, designers, and content creators to implement accessibility features, resulting in a 40% increase in overall accessibility score.•Remediates accessibility barriers, including keyboard navigation, alternative text, color contrast, and semantic structure, resulting in a 30% improvement in website accessibility.•Conducts comprehensive associability audits for websites, applications, and digital content, ensuring compliance with WCAG… Show more •Collaborates with cross- functional teams of developers, designers, and content creators to implement accessibility features, resulting in a 40% increase in overall accessibility score.•Remediates accessibility barriers, including keyboard navigation, alternative text, color contrast, and semantic structure, resulting in a 30% improvement in website accessibility.•Conducts comprehensive associability audits for websites, applications, and digital content, ensuring compliance with WCAG and other relevant accessibility standards. Show less

Madison, Wisconsin, United States

•Trained/coached colleagues in one on one or small group environments on HIPAA compliance, implementing solutions and MyChart/EPIC functionality.•Provided technical support and assistance to over 400 end-users through various channels, including phone, email, and chat, ensuring prompt resolution of issues. •Maintains detailed and accurate documentation of customer interactions and transactions in the CRM system, ensuring comprehensive follow-up and seamless handovers between team… Show more •Trained/coached colleagues in one on one or small group environments on HIPAA compliance, implementing solutions and MyChart/EPIC functionality.•Provided technical support and assistance to over 400 end-users through various channels, including phone, email, and chat, ensuring prompt resolution of issues. •Maintains detailed and accurate documentation of customer interactions and transactions in the CRM system, ensuring comprehensive follow-up and seamless handovers between team members.•Conducted regular audits, maintaining data integrity with a 98% accuracy rate ensuring compliance with privacy regulations. Show less

Durham, North Carolina, United States

•Ensured compounds were prepared in accordance with formulation and quality standards, resulting in a 99% accuracy rate.•Accurately processed prescription orders, ensuring compliance with regulations and quality standards, with an error rate of less than 1%. •Managed inventory and coordinated with suppliers to ensure medication availability, reducing out of stocks by 20% through effective inventory management practices. •Provided seamless patient care, received positive feedback for… Show more •Ensured compounds were prepared in accordance with formulation and quality standards, resulting in a 99% accuracy rate.•Accurately processed prescription orders, ensuring compliance with regulations and quality standards, with an error rate of less than 1%. •Managed inventory and coordinated with suppliers to ensure medication availability, reducing out of stocks by 20% through effective inventory management practices. •Provided seamless patient care, received positive feedback for excellent communication and teamwork. Show less

Burlington, North Carolina, United States

•Calculated dosages, dispensed medications, prepared prescriptions labels with precision and attention to detail, maintained an accuracy rate of 99%.•Scheduled medical/dental appointments, coordinated effectively with patients and health provider, resulting in a 93% appointment adherence rate.•Utilized software applications for financial transactions and billing, ensuring accuracy and timely processing, with a 100% error-free billing record.•Collaborated with pharmacists in… Show more •Calculated dosages, dispensed medications, prepared prescriptions labels with precision and attention to detail, maintained an accuracy rate of 99%.•Scheduled medical/dental appointments, coordinated effectively with patients and health provider, resulting in a 93% appointment adherence rate.•Utilized software applications for financial transactions and billing, ensuring accuracy and timely processing, with a 100% error-free billing record.•Collaborated with pharmacists in conducting medication therapy management services for 50+ patients, resulting in improved medication adherence. Show less

Certification Of Completion, Digital Accessibility Analyst Course

Beyond standard course materials, students will engage in a dynamic learning process that includes: •Real Website Audit: Experience.

Front-End Developer Professional Certificate, Computer Software Engineering

*Deploying and scaling applications using Cloud Native methodologies and tools like Containers, Kubernetes, Microservices and Server-less.

Certificate Of Completion, Medical Billing And Coding

Certification Of Completion, Pharmacy Technician With Healthcare Administration And Billing

Associate'S Degree, Healthcare Management Technology