Jeni Hay Email & Phone Number

Brunswick, Vic, Au

Thornbury, Victoria, Australia

I transitioned to the role of part-time Barista to accommodate my full-time studies. My role includes staff supervision, till reconciliation, and other general café duties such as; coffee making, customer service and waitressing. I pride myself on my high level of customer service and the good rapport I have fostered with the local community.

Thornbury, Victoria, Australia

I led a team of twelve and was responsible for overseeing the daily operations at busy hospitality venue. I assisted the owners in designing and implementing more sustainable practices throughout the business. By doing so, I have improved waste management, improved thermal efficiency of the building, and communicated with staff about sustainability issues.• Administrative duties: Inventory and ordering, rosters and scheduling, hiring and staff management, banking and transactions, data entry, meeting scheduling and bookkeeping.• High level customer service: Built and sustained relationships with internal and external stakeholders.• Communicating with chefs, owners, and other stakeholders to ensure smooth operations.• Conducting meetings and staff performance reviews.

Perth, Western Australia, Australia

I coordinated a range of events (boardroom luncheons, weddings, private parties, large corporate events) to a high standard.• First point of contact for clients during events.• Maintaining composure in high pressure situations, and noticing and solving problems as they arise.• Worked autonomously and in teams to deliver outcomes.• Identifying opportunities for improvement to enhance service levels by offering feedback and suggestions.

Perth, Western Australia, Australia

At this reputable and extremely fast paced and busy hospitality establishment I was a waitress and a counter server. Tasks included: Customer service, uber orders, general waitress duties, ordering and stock control, till reconciliation and communicating with other staff members to ensure smooth operations.

London, England, United Kingdom

Responsible for leading busy bar shifts, I made sure customers and staff were adhering to RSA, and that managers were well informed.• Staff training, leadership, and conflict management.• Developed training schedules for new staff to follow.• Till reconciliation and banking.• Provided some personal assistance to the owner – managed diary, screened phone calls, and scheduled appointments.

Perth, Western Australia, Australia

Managed a small team of ten at a busy inner-city café which offered catering services.• Administrative duties: rostering and scheduling, engaging with chefs and clients to organise catering, costing, ordering and stocktakes, banking and till reconciliation, communicating with external suppliers, and internally with other managers. • Supervision, hiring and training of all staff.• Ensuring timely response to all stakeholders’ needs.• Ensuring my store was clean and organised and that all OHS standards were upheld.• Maintaining a high standard of customer service among all staff.• Conducting meetings and carrying out staff appraisals.• Seeing strengths and weaknesses in all staff to maximise productivity.

Bachelor Of Environment And Society With Distinction, 4.0 Gpa

Achievements: Awarded with a Certificate of Recognition, and placed on the Vice Chancellor's list for Academic Excellence 2023.

Bachelor Of Communications, Double Major Mass Communications And Photo Media

Achievements: Placed on the Dean’s Honor Roll for Semester 2, 2008. I learnt an assortment of writing skills for the media and academia.