Jenifer Boiani work email
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Jenifer Boiani personal email
Bachelor’s Degree in Advertising and Marketing with over 4 years of experience in Trust and Safety, 4+ years in Social Media Strategy, Content Producing, and Marketing, and 3+ years in Customer Service. With over 2 years of experience as a Content Manager, I excel at crafting and executing data-driven content strategies to achieve impactful results. I have extensive experience managing EMEA and LATAM markets and thrive at the intersection of creativity, analytics, and operations.In my role as a Content Manager, I specialize in designing content strategies, leveraging AI to optimize workflows and KPI tracking, and leading diverse teams of freelancers and external providers. My expertise also includes automating processes, aligning initiatives with SEO, Marketing, Sales, and Product teams, and establishing comprehensive content guidelines to maintain the highest quality standards.I am a motivated, adaptable professional with a strong track record of excelling under pressure, managing sensitive data with precision, and delivering exceptional outcomes. I am passionate about coaching teams, fostering collaboration, and embracing innovation to drive success.★ Area of Expertise:➣ Trust and Safety.➣ Content Management and Strategy.➣ Team Leadership and Coaching.➣ Operations and Workflow Automation.➣ Social Media Marketing.➣ KPI Analysis and Performance Optimization.➣ Creative Strategy.With a commitment to quality, innovation, and teamwork, I deliver strategic solutions and exceptional results across all projects.✔English, Portuguese and Spanish✔Contact Details: jeniboiani@gmail.com
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Senior Content ManagerSoftonicBarcelona, Ct, Es
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Content ManagerSoftonic Nov 2023 - PresentBarcelona, Catalonia, Spain• Select and publish original and localized content for multilingual catalogs.• Design and implement content strategies aligned with business objectives.• Recruit, train, and manage freelancers and external providers.• Lead and coordinate outsourced teams handling core content operations.• Leverage AI to optimize content creation, localization, and KPI tracking.• Automate workflows to boost efficiency and ensure high-quality output.• Monitor and analyze traffic, production metrics, and revenue to enhance strategies.• Partner with Business Intelligence to evaluate content performance.• Align efforts with SEO, Marketing, Sales, and Product teams for cohesive initiatives.• Ensure ad campaigns adhere to internal quality standards.• Establish and maintain comprehensive content guidelines and briefings.
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Quality&Compliance SpecialistSoftonic Nov 2022 - Nov 2023Barcelona, Catalonia, Spain
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Global Partnership Quality AnalystTiktok Oct 2021 - Dec 2022Dublin, County Dublin, Ireland• Provide weekly reports to content quality centre team members to understand opportunities of improvement, and act as a liaison between partner sites and Bytedance training and quality teams to ensure consistent quality performance throughout the trust and safety operation.• Manage the relationships and coordinate services between internal team, stakeholders and vendor partners.• Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in European markets.• Conduct root cause data analysis and provide regular reporting to partner sites in order for them to create effective action plans on quality performance.• In collaboration with the QAs POC analyze data to identify issues and help develop impactful and measurable action plans to improve BPO quality.• Work closely with Local Operations, Policy and Safety teams, and act as escalation point of contact for policy related questions, issues and solutions.• Conduct coaching and calibration sessions to the Content Moderation teams across the EU region to ensure that partners sites have the required information and expertise to apply policies and processes to a high standard.• Provide feedback on moderation policy and community safety to drive continuous improvement. -
Quality AnalystTiktok Oct 2020 - Oct 2021Dublin City, County Dublin, Ireland✓ Responsible for monitoring short video content quality to ensure community security.✓ Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in European markets.✓ Provide QA reports to Supervisor.✓ Enhance moderation policy.✓ Work closely with local Operations and Safety teams.✓ Participate in the development of quality inspection standards and continuously optimize the process and system platform.✓ Help build scalable and effective labelling processes.✓ Conduct root cause data analysis and provide key actions to improve processes.✓ Produce structured feedback, support, supervision and acting as a trusted point of contact for external stakeholders.★ Achievements:➣ Conducting coaching, creating support material and leading calibration sessions to the Content Moderation teams across Europe and Asia to ensure that operational policies and processes are being applied consistently.➣ Working closely with Market POC and Partnership QA teams, and act as escalation point of contact for policy related questions, issues, and solutions.
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Senior Operations Support SpecialistAccenture Aug 2020 - Oct 2020County Dublin, Ireland✓ Act as liaison to your assigned studio portfolio✓ Proactively manage assigned portfolio to ensure content is on time and meets expectations✓ Independently analyze situations and problem-solve using available resources✓ Provide education and guidance to T1 operators to resolve escalated requests✓ File feedback through provided channels to improve and maintain our information resources✓ Escalate as necessary to the T3 Team to resolve extremely advanced requests✓ Educate partners on our platform policies and industry standards✓ Identify and troubleshoot issues that arise in the delivery process; working with cross-functionalteams to investigate✓ Coordinate package and asset deliveries✓ Conduct store quality assurance tasks as assigned✓ Assist with special projects (example: territory launches, product/feature launches, etc.) -
Social Media - Trust & Safety - Content Review AssociateAccenture Apr 2019 - Aug 2020County Dublin, Ireland✓ Reviewing user reports and applying polices as per client guidelines.✓ Ensuring that information security practices and standards are observed.✓ Evaluating different pieces of content including photos, videos, profiles and text-based material.✓ Ensuring every piece of content in violation of client’s terms of services is accurately identified and flagged for action in a timely manner in line with client's expectations.✓ Taking actions on process changes and updates with properresearch.✓ Carrying out corrective measures and making decisions as to what course of action needs to be taken to ensure correct information is displayed.★ Achievements:➣ Score above average with a high performance of videosreviewed.➣ Several times globally the most productive team of the project.
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Customer Service RepresentativeCaffè Nero Jun 2016 - Apr 2019County Dublin, Ireland✓ Ensuring the customer experience is always in line with company standards, providing friendly and efficient interactions. ✓ Cash and transaction management, fully proficient in using a cash register system (Oracle Hospitality Symphony).✓ Training individuals and groups to improve sales knowledge and people skills for workplace success. ✓ Responsible for placing orders in order to maintain the stock and also contacting the suppliers.✓ Stocktaking, ensuring the quality and quantity of all inventory within the store.★ Achievements:➣ Promoted to Team Leader, responsible for managing shifts, monitoring and coaching team performance, opening and closing stores (key holder) and delegating tasks and goals.➣ Nominated by management as Barista Maestro, responsible for training groups and individuals to deliver a high level of service, monitoring the coffee quality and communicating seasonal campaigns and new products to staff. -
Customer Service RepresentativeEleven Café Gourmet Sep 2015 - Jun 2016County Dublin, Ireland✓ Taking orders, cash handling and providing information about menu items in a busy place.✓ Responsible for the supervision of the general cleanliness of all designated workspace and preparation areas.✓ Keeping a constant eye on the table to gauge needs and fulfil them immediately.✓ Being a voice and advocate for the customers when something does not feel right.✓ Providing valuable feedback to business and always improving customer service by reporting and acting on observed areas.
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Content SpecialistTrack&Field Mar 2014 - May 2015São Paulo Area, Brazil✓ Overseeing the planning, development and management of content aligned with short-term and long-term marketing targets.✓ End-to-end content creation from initial concept and strategy to research, case studies and keywording.✓ Creating marketing recommendations, strategy and seasonal campaigns across print and digital platforms (Instagram, Youtube, Pinterest, etc.)✓ Checking grammar errors and making sure all the content produced was in a fine tone of voice aligned with the core messaging of the company. ✓ Researching trends and providing updates to demonstrate upcoming opportunities and threats to brand image.✓ Focused content alongside digital influencers in order to improve brand exposure. -
Content Specialist / Creative CopywriterVmly&R Apr 2013 - Mar 2014✓ Working alongside Art Directors to conceive, develop and produce effective content, concepts and marketing campaigns across print and digital platforms.✓ Meeting with executives to discuss the necessities.✓ Ensuring the project's requirements by reviewing, analyzing and evaluating the briefing. -
Copywriter & Social MediaBuscapé Company Mar 2012 - Apr 2013São Paulo Area, Brazil✓ Content creation and product description for internal campaigns, website and events.✓ Content for the company's official blog. More than 300 published posts addressing topics such as fashion, beauty, behavior, decoration, among others.✓ Fashion event covering (São Paulo Fashion Week) to gain new influencers, increase the company’s visibility and generate up-to-date content. ✓ Monitoring, social media strategy and creation and management of Facebook Ads.
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Content Producer & Social MediaCappuccino Agencia Digital S.R.L. Feb 2012 - Mar 2012São Paulo Area, Brazil -
Content CreatorGroove Marketing Mar 2011 - Aug 2011Content creatin for print medias, websites, events, incentive and relationship campaigns.Clients served: Bosch, Kopenhagen, Porto Seguro, Care Plus, Interway, Whirlpool, Kraft Foods.
Jenifer Boiani Skills
Jenifer Boiani Education Details
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Marketing And Advertising -
Marketing -
Citas College DublinAdvanced English
Frequently Asked Questions about Jenifer Boiani
What company does Jenifer Boiani work for?
Jenifer Boiani works for Softonic
What is Jenifer Boiani's role at the current company?
Jenifer Boiani's current role is Senior Content Manager.
What is Jenifer Boiani's email address?
Jenifer Boiani's email address is je****@****.com.br
What schools did Jenifer Boiani attend?
Jenifer Boiani attended Universidade Metodista De São Paulo, Independent College Dublin, Citas College Dublin.
What skills is Jenifer Boiani known for?
Jenifer Boiani has skills like Illustrator, Photoshop, Social Media Marketing, Email Marketing, Graphic Design, Marketing Strategy, Powerpoint, Photography, Advertising, Marketing, Social Media, Fashion Blogging.
Who are Jenifer Boiani's colleagues?
Jenifer Boiani's colleagues are Zeta Cuatro, Pankaj Rajput, Amit Gupta, Laura Godoy, Rik Matena, Dominik Gurín, Jose Manuel Cardona Fàbrega.
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