Jennifer (Jeni) Dean, Cspo Email & Phone Number

Edmond, OK, US

• Provides professional voiceover services for a diverse range of projects, including commercials, e-learning courses, audiobooks, and animations.
• Customizes voice delivery to match the specific tone, style, and mood requested by clients, ensuring a personalized and impactful audio experience.
• Develops and executes social media content strategies, including content calendar creation, post scheduling, and thematic planning to maintain a consistent online presence.
• Produces engaging and shareable content, including graphics, videos, and written posts, tailored to each platform's best practices and audience preferences.
• Assists in preparing for podcast guest interviews, conducting research, formulating questions, and ensuring a seamless and engaging conversation flow.
• Participates in podcast recordings, ensuring quality audio capture, clear enunciation, and a dynamic and engaging co-hosting presence.

• Conceptualized, planned, and produced podcast episodes, including scripting, recording, editing, and post-production to ensure high-quality content.
• Utilized audio editing software to enhance the audio quality, remove background noise, and create a professional and polished final product.
• Developed and implemented podcast promotion strategies, including social media campaigns, email marketing, and partnerships to expand the show's reach and audience.
• Engaged with the podcast audience through various channels, such as social media, email, and listener feedback, to build a loyal and interactive community.
• Handled public relations tasks, including media outreach, press release distribution, and building relationships with industry influencers and collaborators.
• Provided virtual assistant services, managing calendars, email correspondence, appointment scheduling, and administrative tasks to optimize workflow.

Oklahoma City, Oklahoma

• Led the development of Electronic Data Interchange (EDI) file transmission and benefits reporting products, defining product vision, strategy, and roadmaps.
• Collaborated with cross-functional teams, including developers, QA engineers, and designers, to bring products from concept to market.
• Worked closely with clients, internal stakeholders, and subject matter experts to gather and define product requirements, ensuring alignment with client needs.
• Acted as a point of contact for clients, addressing inquiries, clarifying report details, and ensuring client satisfaction.
• Conducted extensive market research to identify trends and competitive positioning, informing product strategies and feature prioritization.
• Oversaw the successful launch of products, coordinating marketing, sales enablement, and client support efforts to drive adoption and client satisfaction.

Oklahoma City, Oklahoma Area

• Maintain electronic data interface (EDI) file feeds that transmit benefit information to insurance carriers to ensure that clients and their employees have correct coverages.
• Provide electronic coding updates to EDI file feeds as necessary when changes occur that are required by insurance carriers.
• Support and assist client account representatives with any questions or concerns that they have.
• Lead and attend conference calls with clients when necessary to assist with their accounts.
• Track and facilitate open enrollment requirements for clients when new plan year data is required by insurance carriers. Make any file feed coding updates considering those requirements.
• Provide training and guidance for inexperienced staff members and those new to the role due to being the most senior and experienced in my position.

Oklahoma City, Oklahoma Area

• Complete data entry projects that consist of sensitive employee information and payroll information
• Provided client information to outside sales reps and managers to obtain client references for potential new clients
• Entering client billing information into the Paycom system for the purchase and use of time clocks
• Process all incoming new deals and prepare spreadsheets that include information on all new clients and distribute these reports to all required team leaders
• Provide weekly statistics on new and returning clients
• Provide training for fellow administrators in my department on the tax packet process

Manchester, United Kingdom

• Designed and developed training programs and materials tailored to client needs, ensuring alignment with organizational objectives and industry best practices.
• Collaborated with clients to assess their training and development needs, conducting in-depth consultations to understand specific goals and challenges.
• Crafted customized training solutions to address identified gaps, offering a unique and effective approach to individual and organizational development.
• Applied instructional design principles to create engaging and learner-centered training content, incorporating various instructional methods and multimedia resources.
• Cultivated strong and lasting client relationships through effective communication, professionalism, and a client-centric approach to service delivery.
• Implemented performance tracking and evaluation methods to measure the effectiveness of training and coaching initiatives, and to provide clients with data-driven insights.

Manchester, United Kingdom

• Managed a dynamic customer service team, providing clear direction, coaching, and motivation to ensure the achievement of performance targets and a high standard of service.
• Cultivated strong and lasting customer relationships by addressing inquiries, resolving complaints, and providing solutions to meet unique customer needs.
• Spearheaded comprehensive training initiatives across all store areas, ensuring that staff members were well-equipped with the knowledge and skills needed to deliver exceptional service.
• Implemented efficient workflow processes to enhance productivity, resource allocation, and customer service effectiveness.
• Collaborated closely with various departments, such as sales, marketing, and operations, to address customer concerns, ensure a seamless customer experience, and contribute to the overall success of the store.
• Contributed to budget planning and cost control for the customer service department, aiming to achieve efficiency while maintaining high-quality service.

Manchester, United Kingdom

• Organization of purchase orders, sales invoices, delivery notes and proof of deliveries
• Processing employee wages
• Entertaining customers and providing refreshments
• Operate the switchboard and deal with any customer or supplier queries
• General office duties such as filing, data entry and letter writing for the directors

Manchester, United Kingdom

• Assisting customers with general inquiries
• Restocking and putting together display areas
• Processing orders, refunds and exchanges
• Order stocking and completion
• Maintaining and auditing stock levels