Jennifer (Jeni) Dean, Cspo Email & Phone Number

Oklahoma City, Ok, Us

Edmond, Ok, Us

• Provides professional voiceover services for a diverse range of projects, including commercials, e-learning courses, audiobooks, and animations.• Customizes voice delivery to match the specific tone, style, and mood requested by clients, ensuring a personalized and impactful audio experience.• Develops and executes social media content strategies, including content calendar creation, post scheduling, and thematic planning to maintain a consistent online presence.• Produces engaging and shareable content, including graphics, videos, and written posts, tailored to each platform's best practices and audience preferences.• Assists in preparing for podcast guest interviews, conducting research, formulating questions, and ensuring a seamless and engaging conversation flow.• Participates in podcast recordings, ensuring quality audio capture, clear enunciation, and a dynamic and engaging co-hosting presence.

• Conceptualized, planned, and produced podcast episodes, including scripting, recording, editing, and post-production to ensure high-quality content.• Utilized audio editing software to enhance the audio quality, remove background noise, and create a professional and polished final product.• Developed and implemented podcast promotion strategies, including social media campaigns, email marketing, and partnerships to expand the show's reach and audience.• Engaged with the podcast audience through various channels, such as social media, email, and listener feedback, to build a loyal and interactive community.• Handled public relations tasks, including media outreach, press release distribution, and building relationships with industry influencers and collaborators.• Provided virtual assistant services, managing calendars, email correspondence, appointment scheduling, and administrative tasks to optimize workflow.

Oklahoma City, Oklahoma

• Led the development of Electronic Data Interchange (EDI) file transmission and benefits reporting products, defining product vision, strategy, and roadmaps.• Collaborated with cross-functional teams, including developers, QA engineers, and designers, to bring products from concept to market.• Worked closely with clients, internal stakeholders, and subject matter experts to gather and define product requirements, ensuring alignment with client needs.• Acted as a point of contact for clients, addressing inquiries, clarifying report details, and ensuring client satisfaction.• Conducted extensive market research to identify trends and competitive positioning, informing product strategies and feature prioritization.• Oversaw the successful launch of products, coordinating marketing, sales enablement, and client support efforts to drive adoption and client satisfaction.

Oklahoma City, Oklahoma Area

• Maintain electronic data interface (EDI) file feeds that transmit benefit information to insurance carriers to ensure that clients and their employees have correct coverages.• Provide electronic coding updates to EDI file feeds as necessary when changes occur that are required by insurance carriers.• Support and assist client account representatives with any questions or concerns that they have. • Lead and attend conference calls with clients when necessary to assist with their accounts. • Track and facilitate open enrollment requirements for clients when new plan year data is required by insurance carriers. Make any file feed coding updates considering those requirements. • Provide training and guidance for inexperienced staff members and those new to the role due to being the most senior and experienced in my position.• Provide support to the Team Leaders and Supervisors where necessary due to being the most senior Production Specialist and be assigned and complete special projects on their behalf.• Deliver morning staff meetings and department training to other teams and departments as well as my own.

Oklahoma City, Oklahoma Area

• Complete data entry projects that consist of sensitive employee information and payroll information • Provided client information to outside sales reps and managers to obtain client references for potential new clients • Entering client billing information into the Paycom system for the purchase and use of time clocks • Process all incoming new deals and prepare spreadsheets that include information on all new clients and distribute these reports to all required team leaders • Provide weekly statistics on new and returning clients • Provide training for fellow administrators in my department on the tax packet process

Manchester, United Kingdom

• Designed and developed training programs and materials tailored to client needs, ensuring alignment with organizational objectives and industry best practices.• Collaborated with clients to assess their training and development needs, conducting in-depth consultations to understand specific goals and challenges.• Crafted customized training solutions to address identified gaps, offering a unique and effective approach to individual and organizational development.• Applied instructional design principles to create engaging and learner-centered training content, incorporating various instructional methods and multimedia resources.• Cultivated strong and lasting client relationships through effective communication, professionalism, and a client-centric approach to service delivery.• Implemented performance tracking and evaluation methods to measure the effectiveness of training and coaching initiatives, and to provide clients with data-driven insights.

Manchester, United Kingdom

• Managed a dynamic customer service team, providing clear direction, coaching, and motivation to ensure the achievement of performance targets and a high standard of service.• Cultivated strong and lasting customer relationships by addressing inquiries, resolving complaints, and providing solutions to meet unique customer needs.• Spearheaded comprehensive training initiatives across all store areas, ensuring that staff members were well-equipped with the knowledge and skills needed to deliver exceptional service.• Implemented efficient workflow processes to enhance productivity, resource allocation, and customer service effectiveness.• Collaborated closely with various departments, such as sales, marketing, and operations, to address customer concerns, ensure a seamless customer experience, and contribute to the overall success of the store.• Contributed to budget planning and cost control for the customer service department, aiming to achieve efficiency while maintaining high-quality service.

Manchester, United Kingdom

• Organization of purchase orders, sales invoices, delivery notes and proof of deliveries • Processing employee wages • Entertaining customers and providing refreshments • Operate the switchboard and deal with any customer or supplier queries • General office duties such as filing, data entry and letter writing for the directors

Manchester, United Kingdom

• Assisting customers with general inquiries • Restocking and putting together display areas • Processing orders, refunds and exchanges• Order stocking and completion• Maintaining and auditing stock levels