Engage with executive level customers to establish timelines and deliverables during initial implementation and for subsequent training needs. Apply Agile philosophies to guide team through implementation tasks, including system configuration. Coordinate team to provide classroom, webinar and on-the-job training for proprietary software. Spearhead data efforts on key projects to ensure smooth transitions for our customers. Create and maintain training materials, including documentation, presentations and videos. Research and troubleshoot escalated tech support queries.

Provided classroom, webinar and on-the-job training for proprietary software. Spearhead data efforts on key projects to ensure smooth transitions for our customers. Create and maintain training materials, including documentation, presentations and videos. Research and troubleshoot escalated tech support queries.

Conducted training in classrooms and remotely, in the US and India. Created, maintained and validated accurate training documentation for the Offshore vendor. Assisted with updates to internal M&P documentation. Provided support and assistance as needed to team members and other departments, including aiding IT with research and feedback for system enhancements. Investigated questionable accounts for management.

Primary focus was to ensure the accuracy of business white page listings through comparison to telephone company records and to research discrepancies. Assisted with internal audits, investigating customer complaints and second-checking work done by new employees. Improved departmental efficiency by troubleshooting programs, providing examples of existing issues and suggesting corrective solutions.

Entered and proofread classified advertisements for local and national publications. Assisted Graphics department, by entering text for photo ads in program on Mac system.

Sales specialist within the call center of a television-based retailer. Served as team representative on the Community Service panel for two consecutive years, improving the percentage of team involvement.

Provided ballroom dance instruction to all levels of students, assisted with choreography, sold new programs and related services, created flyers and calendars, aided receptionist, and maintained customer accounts.

Primary focus was effecting a smooth transition of ownership of the studio, including the implementation of new policies and procedures.• Conducted audit of existing customer accounts and transferred to QuickBooks Pro®.• Created original documents, reports and presentations using MS Office®.Trained staff in all aspects of the ballroom dance industry and taught and sold lessons to students.

Trained staff in sales and service, organized studio functions, taught and sold lessons to students.

Performed all reception duties and maintained office supplies and machines. Assisted Accountant with reconciliations, conducted internet research, prepared documentation and marketing materials, assisted fontographer and made extensive travel arrangements via the internet.• Created mass mailings with Act!®.• Developed organizational charts with Visio®.

Served as full-charge bookkeeper and office manager. Handled all reception and general office duties and fulfilled onsite human resource duties.• Coordinated service schedules for multiple trucks.• Maintained proprietary database of customer accounts and generated daily invoices.• Utilized QuickBooks® and Excel® for general ledger entries, A/P, A/R, monthly P&L statements and bi-weekly payroll.• Attended two accounting workshops to enhance job knowledge and effectiveness.

Performed general administrative and reception duties, collected accounts payable and trained new staff in various areas of the ballroom dance industry.• Taught dance lessons and trained staff in reception, sales, dance and professional etiquette. • Maintained customer accounts manually and electronically, provided daily A/P report.• Prepared weekly and monthly literature and distributed via mail.