I was responsible for project managing the delivery and launch of an online learning platform to home content to onboard and educate employees on the company, the products and service offerings. This involved working closely with subject matter experts across the business to gather and record the relevant content and the Development team from a technical aspect. Over 350 videos were recorded and edited covering departmental content. This included things such as product demos, deep dive… Show more I was responsible for project managing the delivery and launch of an online learning platform to home content to onboard and educate employees on the company, the products and service offerings. This involved working closely with subject matter experts across the business to gather and record the relevant content and the Development team from a technical aspect. Over 350 videos were recorded and edited covering departmental content. This included things such as product demos, deep dive bitesized videos through to Processes, Sales, PMO, HR and Business Support content. Approximately 60 accompanying exams were also created.Following this project, I supported by project managing a whole host of internal projects across the company in accordance with the business needs. This included supporting a range of business improvement initiatives. Departments I supported included the Development, Infrastructure, PMO and Marketing teams, through bringing structure, governance, clear project plans, action tracking, reporting and transparent updates to the business. Show less

As a BCM, I was responsible for managing a series of projects in a timely manner in accordance with the business needs. I worked in conjunction with functional leaders, project managers, business analysts, UAT and business readiness teams. Whilst establishing and maintaining the overall project plan and incorporating key milestones, I ensured clear accountability and ownership across the stakeholder group. In addition to this, I have the ability to identify and pro-actively manage risks/… Show more As a BCM, I was responsible for managing a series of projects in a timely manner in accordance with the business needs. I worked in conjunction with functional leaders, project managers, business analysts, UAT and business readiness teams. Whilst establishing and maintaining the overall project plan and incorporating key milestones, I ensured clear accountability and ownership across the stakeholder group. In addition to this, I have the ability to identify and pro-actively manage risks/ issues/ dependencies and provide potential resolutions. Other key responsibilities included: providing stakeholder reports, identifying and tracking success factors as well as adhering to the Change Framework and ISO:9001 standards. Show less

In this position, my main responsibilities included: creating and enhancing existing support content for the TalkTalk Online Help website, working alongside key stakeholders and using Google Analytics to track the effectiveness of the content. I have been responsible for various aspects of the customer and agent facing help website covering content related to email, security and TV. In addition to this, I’ve been involved in a range of large scale projects and I can translate technical… Show more In this position, my main responsibilities included: creating and enhancing existing support content for the TalkTalk Online Help website, working alongside key stakeholders and using Google Analytics to track the effectiveness of the content. I have been responsible for various aspects of the customer and agent facing help website covering content related to email, security and TV. In addition to this, I’ve been involved in a range of large scale projects and I can translate technical information into a customer friendly language. I was also responsible for out of hours’ crisis management and pre-planned outage notifications. I have experience of using tools such as SessionCam, Nexidia, Swiftype and PhotoShop as well as Camtasia for editing videos. I also have good working knowledge of HTML code and a good understanding of SEO. Show less

In January 2013 what started out as work experience developed into a full time position as a Website Content and Marketing Assistant. This role involved:-Creating and maintaining content on both the NCC Home Learning and eCertified Learning websites-Creating all content for the launch of partner website eCertified Learning and maintaining content on the website-Writing product descriptions-Working with resellers - updating the reseller agreement and contacting resellers… Show more In January 2013 what started out as work experience developed into a full time position as a Website Content and Marketing Assistant. This role involved:-Creating and maintaining content on both the NCC Home Learning and eCertified Learning websites-Creating all content for the launch of partner website eCertified Learning and maintaining content on the website-Writing product descriptions-Working with resellers - updating the reseller agreement and contacting resellers regarding new courses available (including basic experience of using MailChimp to send newsletters to resellers)-Newsletter creation-Blogs (use of WordPress)-Writing outreach content to sit on other websites to boost online presence-Creating course samples-Price comparisons with competitors, updating content to reflect price changes and promotions-Reporting-Creating banners-Creating student forum logins-Monitoring and responding to online reviews-Social media - updating Facebook and Twitter with blog postsI have gained good knowledge and understanding of a wide range of areas with regards to marketing. I have developed strong writing skills, and know the importance of creating unique content on the internet, and the authority given in terms of SEO ranking. This position equipped me with a good understanding of Google Analytics, AdWords, PPC, SEO and HTML code as well as use of PaintShop Pro to really bring the content to life. Show less

Whilst working full time at Subway I spent one day a week gaining work experience at NCC Home Learning.Duties as an Assistant Manager included:-Managing a team of approximately 6 team members-Ensuring that new employees are trained in line with Subway requirements-Supervising daily operations to ensure the preparation of food, food safety and cleanliness standards are met.-Providing a safe working environment for both employees and customers-Maintaining the… Show more Whilst working full time at Subway I spent one day a week gaining work experience at NCC Home Learning.Duties as an Assistant Manager included:-Managing a team of approximately 6 team members-Ensuring that new employees are trained in line with Subway requirements-Supervising daily operations to ensure the preparation of food, food safety and cleanliness standards are met.-Providing a safe working environment for both employees and customers-Maintaining the safety and security of the restaurant-Performing inventory management and stock control including weekly stock takes and analyse the weekly sales report.-Managing cash variances and stock wastage-Placing orders and dealing with suppliers-Rotas-Cash handling-Invoicing and daily banking-Housekeeping activities-Promoting and encourage a high level of customer service in dealing with sales, enquiries and complaints.-Implementing store marketing-Liaising with engineers to fix equipment-Undergoing audits to ensure compliance with company standards Show less