Jenifer Hall Email and Phone Number

Responsible for the overall direction, coordination, and supervision of the Spa team members .Provide direction and organization with opening a new spa. Create new protocols, standard operating procedures for the spa to run correctly and proficiently. Create and correspond with vendor accounts.Manage and process monthly product inventory.Create client intake forms; general intake form, minor waiver forms, pregnancy waiver form.Interview and New hire on boarding, provide detailed training for Standard operations and treatment services. Skilled in managing team schedules.Proficient in excel, word and Book4Time spa software.Work one on one with Mila Moursi herself and her team for two months to learn specific skill set and technique: dry contouring, sculpting, body contour, Vacuodermie, Pressotherapy, Microcurrent, Oxylite, Cellume LED, and Bio-Brasion.Provide leadership for the department in the fulfillment of Mila Moursi at The Inn standard.Cover front of house duties supervisor/management when needed when on vacation. Dedicated to provide a 5 star standard luxury experience. Expertise in Mila Moursi Product line.

Provide exceptional body work to clients. Retain local clientele. Make sure that every client receives 5 star service.• Swedish• Deep Tissue/Sports Massage• Prenatal• Customized Wellness therapeutic• Couples massage services• Essential Oils• Hot stones • Scrub

Providing my clients exceptional massage and body work while tending to their personal needs. Provide accommodating hospitality and customer service making sure my clients receive the most comfortable and relaxing experience at the spa.Upselling add on services and product for take home personal care.• Swedish• Deep Tissue/Sports Massage• Reflexology• Prenatal• Customized Wellness therapeutic• Couples tub soak and massage services• Quarts crystal sand table service with inversion capabilities.• Essential Oils• Himalayan salt stones• CBD massage• Salt scrub and magnesium scrubs• TruSculpt iD body sculpting• TruSculpt Flex muscle stimulation

Providing my clients/Members exceptional massage and body work while tending to their personal needs. Provide accommodating hospitality and customer service making sure my clients receive the most comfortable and relaxing experience at the spa.• Swedish• Deep Tissue/Sports Massage• Reflexology• Prenatal• Customized Wellness therapeutic• Experience with body scrubs, body wraps (resort style). Essential Oils, Hot Stones and Cupping.

Providing my clients exceptional massage/body work while tending to their personal needs. Provide accommodating hospitality serving beverages and/or desert.• Swedish• Deep Tissue• Sports Massage• Reflexology• Prenatal• Customized Wellness• Experience with body scrubs, body wraps (resort style). Essential Oils, Hot Stones.

Providing my clients a exceptional massage/ Facial experience tending to their personal needs. Providing exceptional hospitality serving drinks and desserts.• Swedish• Deep Tissue• Sports Massage• Reflexology• Experience with hand and foot paraffin, scrubs, and body wraps.• Signature (personalized) facials • MicrodermabrasionProduct knowledge: Osmosis, Epicurean, Sothys, Eminence

• Responsible for leading Personal Accounts Representatives in Sales department• Provide resolutions for escalated issues• Train and mentor new internal and remote employees• Staff scheduling• Monitor teams follow up on tasks and their timely completion, assigning tasks where needed• Review sales performance of team members; work with manager to highlight areas of needed improvement.• Edit and create email templates• Create sales campaigns, contests and promotions for team• Work with manager to motivate and train team• Monitor and improve the quality of team member’s conversations and presentations• Responsible for reporting monthly/quarterly/annual reconciliation of sales gained and loss for personal account team• Facilitate outstanding communication and cooperation with other departments

• Handle high volume of phone calls (outbound/inbound)• Service new and existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to email and call on existing or potential sales prospects.• Provided engaging product consultations to successfully meet and exceed daily sales goals• Successfully promoted a positive, productive work environment