Jenifer K Email and Phone Number

Receive and respond to customer inquiries related to Excel through various communication channels (phone, email, chat).Troubleshoot and resolve technical issues related to data manipulation, spreadsheet errors, formula errors, data analysis, and other Excel-related concerns.Provide clear and concise instructions to help customers effectively use Excel and overcome any difficulties they encounter.

Assisted customers with customer service and technical support with windows booting or startup problems, Internet connectivity, Driver and windows update, Display and graphics issues, and data loss-related tickets.Multitask between multiple customers and computer screensUsing Quick assist tool to take customer screen remotely and resolve the issues quicklyRespond to customer inquiries, research product information, and effective communication in a timely manner.Maintained a 100% helpfulness rating score.

Prepared monthly Performance Status Reports. Collated, analyzed and documented company’s quarterly and half yearly performance details Handling multiple reports, working with formulas, pivot tables and various other excel sheet components for accurate data.Excellent in MS Excel Logical Formula-Sum, Sumif, Count, Countif, V-lookup, Charts.