Jenifer Keyes, M.A. Email & Phone Number

Denver, Colorado, United States

• Collaborated with clinical and organizational leadership to successfully open 3 new locations in Texas, launch BED and Mood & Anxiety service lines across the Texas market, launch on-campus IOP program at UT-Austin.
• Collaborated with clinical and business leadership to overhaul training and development. Focused on facilitating effective communication between teams, resulting in improved KPIs related to productivity and accuracy.
• Modified standard training protocols to meet the unique needs of adult learners across the organization, resulting in a significant increase in productivity and accuracy among new hires and contributing to a culture of.
• Provided Customer Service expertise to increase admissions. Effectively collaborated with Clinical Assessment Therapists to provide education and support to patients and families during the admission process.
• Support Marketing through communication and collaboration with insurance providers and referral sources. Provided valuable feedback to leadership regarding the outcomes of various marketing strategies in terms of.
• Represented Patient Access on interdepartmental team responsible for the development and implementation of a nationwide virtual registration process resulting in a significant increase in front door revenue collection.

Greater Denver Area

• Collaborated with Assistant Director of MSU-Career Services to market and co-facilitate a weekly ‘Job Search/Career Development’ group for 50+ students and alumni with above average return rate.
• Independently researched, prepared, and delivered weekly PowerPoint presentations on topics including effective networking, transferable skills, stress management, change management, value identification, appropriate.

Denver, CO

• Coordinated networking events for 200+ referral sources to promote substance abuse treatment and mental health awareness within the community.
• Provided Community Outreach to external referral sources, effectively doubling the number of direct admissions attributed to referral sources.
• Streamlined the admission process and worked with Director to implement marketing strategies resulting in record-high admissions (estimated 50% increase) and revenue in 2016.
• Collaborated with Executive Director and Clinical Director to preform clinical and compliance-related audits in preparation for successful Joint Commission accreditation process resulting in first time pass for.
• Developed compliance policies and procedures in accordance with DORA, Joint Commission, and State Licensing Boards. Preformed and maintained clinical audits and delegated to appropriate departments as necessary.
• Performed market research and collaborated with Marketing Director to develop marketing strategies designed to drive admissions and ensure retention of external referral sources.

Bachelor Of Arts (B.A.), Political Science And Government

Master Of Arts - Ma, Applied Psychology

Study Abroad - Human Rights