Portuguese:Olá! Meu nome é Jenifer Melo!Atualmente eu trabalho na HCL Tech Brasil como analista de service desk de nível 2. Tenho aumentado meu conhecimento e capacidade na área da tecnologia conforme aprendo dia após dia no trabalho e em cursos. Sou responsável por atender os clientes finais através de emails e ligações e faço esses atendimentos nos idiomas Português e Espanhol. Me contate para saber mais!English:Hello! My name is Jenifer Melo!I currently work at HCL Tech Brasil as a level 2 service desk analyst. I have been increasing my knowledge and skills in the technology field as I learn day after day at work and in courses.I am responsible for serving our customers through emails and calls and I do these calls in Portuguese and Spanish.Contact me to find out more!
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Senior Service Desk AnalystHcltech Jul 2024 - PresentSão Leopoldo, Rio Grande Do Sul, Brasil- MC1 first level support providing the best solution for any of the problem the client bring to us.- Resolution of calls / tickets respecting standards established in the SLA's.- Creation and updating of internal Knowledge Bases.- Use of ServiceNow as a tool for opening and monitoring tickets.- Assistance to users performed in English, Spanish and Portuguese -
Service Desk AnalystHcltech Jun 2022 - Jun 2024São Leopoldo, Rio Grande Do Sul, Brazil- Communication with global teams.- First level suport providing the best solution for any of the problem the client bring to us.- Installation of any software/application.- Assistance and support for Office applications and Windows operating system.- Resolution of calls / tickets respecting standards established in the SLA's.- Creation and updating of internal Knowledge Bases.- Use of ServiceNow as a tool for opening and monitoring tickets.- Assistance to users performed in English, Spanish and Portuguese
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Assistente AdministrativoFoxter Cia. Imobiliária Mar 2022 - Jun 2022Porto Alegre, Rio Grande Do Sul, BrasilAprovação e qualificação de imóveis.Suporte ao corretor.Planilhas Excel intermediário. -
Auxiliar AdministrativoFoxter Cia. Imobiliária Nov 2021 - Feb 2022Porto Alegre, Rio Grande Do Sul, BrasilResponsável pelo controle de chaves.Suporte no agendamento de colocação de placas.Suporte ao corretor. Planilhas Excel básico.
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English Language TeacherAliança América - Idiomas Nov 2021 - Dec 2021Porto Alegre, Rio Grande Do Sul, BrasilTeaching English from basic to advanced for people of all classes and ages. -
EstagiáriaD'Avila Advogados Jul 2021 - Oct 2021Porto Alegre, Rio Grande Do Sul, Brasil
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AtendenteFábrica De Bolo Vó Alzira Feb 2021 - Jun 2021Campo Grande, Mato Grosso Do Sul, Brasil
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Relações PúblicasAssociacao Brasileira D A Igreja De Jesus Cristo Dos Santos Dos Ultimos Dias Jun 2019 - Dec 2020São Paulo, Brasil -
Agente De VendasContato Contact Center Nov 2017 - May 2018Campo Grande, Mato Grosso Do Sul, Brasil -
Auxiliar AdministrativoSeintrha - Secretaria Municipal De Infraestrutura, Transporte E Habitação Jun 2015 - Mar 2017Campo Grande, Mato Grosso Do Sul, Brasil
Jenifer Melo Education Details
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Escola Estadual Teotônio VilelaEnsino Médio Completo
Frequently Asked Questions about Jenifer Melo
What company does Jenifer Melo work for?
Jenifer Melo works for Hcltech
What is Jenifer Melo's role at the current company?
Jenifer Melo's current role is Trilingual Service Desk Analyst - Level 2.
What schools did Jenifer Melo attend?
Jenifer Melo attended Escola Estadual Teotônio Vilela.
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Jenifer Melo
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