Creating test scenarios and test cases for the SAP implementation to establish a sound system that follows regulatory procedures for global, federal and state regulations. Analyzing and compiling original data files to attain a smooth transition of data to the new operating system SAP.

• Assisting customers to place orders via phone, fax and web, locate missing or damaged merchandise, and process returns to achieve customer satisfaction and retention.• Updating customer records with current routing guide information to provide accurate data for freight charges.• Cooperating on the phone and through email with other departments and third parties to convey commitments and customer expectations.• Ongoing compliance and quality procedure training to maintain company and global business ethics and compliance policies.

Customer Service Specialist• Assisting customers to place orders via phone, fax and web, locate missing or damaged merchandise, equipment service requests to achieve customer satisfaction and retention.• Initialized quality concerns and gathered data to ensure accurately and timely reported concerns to the quality department and manufactures.• Analyzed and compiled original data files, and continue to maintain the customer master data for the North Americas SAP system to attain no business interruptions or customer issues on day one and beyond.• Tested and verified data for SAP system implementation to establish the system processes and follow regulatory procedures for global, federal and state regulations. • Coordinated and executed national training for the SAP system to prepare approximately 15 key users to train and 50 plus end users to efficiently learn and use the new ERP system.• Managing evaluator machine assets to provide movement between warehouses and customer locations for sales evaluations, reconciling machines with accounting, and tracking the whereabouts of all the evaluator machine assets which allowed sales to demonstrate the functionality of our machines. • Designed and implemented global master data management processes for the implementation of the global SalesForce software to ensure a global uniform approach to managing and maintaining sales data. This allowed all levels of the organization globally to have the same definition of data allowing actionable analytics to support the commercial teams.• Verifying, updating and maintaining data for the Americas SalesForce system to provide the sales team with clean sound data for their business accounts, opportunities, activities and contacts.• Providing accurate customer master data to implement the transition of the SAP system to JD Edwards system which enabled operational synergies for Baxter to meet shareholder commitments.

• Assisted customers in placing orders via phone, fax, web and will-call, located missing or damaged merchandise, and initialized quality and shipping concerns including damage and lost claims processing. • Created and maintained new and existing accounts including background checks, account creation, payments received, issuing statements, researching issues and collections.• Trained new hires on all processes of assisting customers with placing, pulling and shipping orders, customer concerns and issues, inventory management and settling the daily cash drawer.• Supported management with inventory control, time sheets/payroll, implementing new customer classes, and filling in as manager when needed.