Jenifer Farrell Email & Phone Number

Charleston, Sc, Us

Charleston, Sc, Us

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina Area

Served as a client liaison and internal facilitator in solving issues for customers and property staff regarding sales, product, technical, and customer care issues. Led teams and initiatives when called upon and filled in for manager when requested.Cultivated client / partner relationships in a portfolio of 80 accounts, including 2 major VIPs in the Big South Region.Deployed a fast resolution of product /customer care issues as the single point of contact for the portfolio. Monitored a portfolio of VIP accounts that generated $8.5M in annual revenue, exercising independent judgment / discretion, and using innovative / analytical decision-making processes when resolving complicated issues.Spearheaded the client / partner relationship for VIP Communities within the home market, consisting of 5 major accounts and encompassing over 8750 customers. Demonstrated expert knowledge of company products and promoted lines of business to customers in the portfolio. Drove customer acquisition, brand awareness, customer retention, and overall interest in products, packages, and services at the national and local portfolio level by leveraging available partner programs. Coordinated and attended frequent on-site events to generate channel growth. Exceeded brand penetration goals for 95% of all fiscal quarters employed.

North Charleston, Sc

Functioned as a Peak Performance Coaching Specialist, coaching for improvement in performance / behavior metrics. Facilitated calibration with clients for Quality Assurance in calls.Served on the Fun Committee and acted as an Interview Specialist. Utilized continuous improvement management systems in the daily workflow

Mount Pleasant, Sc

Operations ManagerMaintained scheduling, training, and customer focus for over 80 people with 2 levels of supervisors and associates.Acted as the Philanthropy Manager. Ensured company goals were met for open register percentages, cash office compliance, reducing shrink, customer service, and returns.

North Charleston, Sc

Established 3 profitable wireless cell phone retail stores.Pioneered talent management, public relations, hiring, marketing, retail, and B2B sales. Promoted / participated in / hosted community / business events including networking groups, public safety days, SPCA adoption day, Latino Festival, Toys for Tots, Boy Scouts of America, and recycling campaigns in conjunction with other local businesses.Maintained accounting, tax compliance, purchasing, human resources functions, and inventory.

North Charleston, Sc

Provided sales training and custom marketing materials for all accounts.Designed day-to-day workflow processes, forms, and programs. Supervised all aspects of SEO, partnering with developers, and social marketing. Won contracts with the Red Cross of Phoenix, middle schools, Blood Hound Rescue of AZ, and the Phoenix Fire Department. Set up new fundraising accounts including the South Carolina Aquarium, local girls’ basketball teams, and a number of churches.