Jenifer H. Email & Phone Number

Lakewood, Colorado, United States

Denver County, Colorado, United States

Improved tracking for key metrics such as lead management, closing ratio, and customer retention through numerous systems. Managed emergencies smoothly, coordination resources and timely responses to resolve situations. Liaised between insured customers and agents, updating accounts, collecting information, helping the insured navigate different insurance processes. Generated, built and maintained long term relationships with brokerages, customers and vendors.

Greenwood Village, Colorado, United States

Tracking daily statistics in sales, quotes, and employee production through several systems to present agency owner and district leadership the agency overall profit, loss and area for improvement to ensure the agency was profitable. Maintained long term relationships with customers to assure a low retention rate through educating customers, being an advocate for the customer to both the insurance company and vendors. Handling and implementing programs within the agency to assure the confidentiality of all sensitive information for both agency and customer.

Greenwood Village, Colorado, United States

Implemented new ways to make the special investigations department more efficient while being able to close more cases in a faster timeframe. Worked closely with management, sales department and claims adjusters to give regular updates on files as well recommendations based off the information gathered during my investigation processes. Maintained department records for amount of sales, invoicing and providing clients a legal document with file notes for the findings of the investigation.

Denver, Colorado, United States

Maintained customer records, sales, and all change requests for the agency while operating in four different states. Worked closely with agency management on ways to improve agency sales and service process to allow sales agent to produce more sales while also giving the customer a faster turnaround on all requests. Cultivated lasting relationships with customers and in turn generated a high level referral funnel.