Lead management through developing, automating, organizing and maintaining lead pipeline through onboarding, project management

Conducted business process analysis and designed and implemented systems to improve efficiency and reduce costs.Worked with cross-functional teams to identify areas for improvement and implement solutions. Successfully created and managed customer success teams to efficiently support the customer service department. Provided training and support to employees on new systems and workflows.

Lead management through developing, automating, organizing and maintaining lead pipeline through onboarding, project management and follow up between CTS's team and clients. Created and manages client project processes and internal process management

Provides assistance to the Dean, faculty, and staff at The Breen School of Nursing.managing the day to day operations of the undergraduate nursing office including but not limited to electronic file storage management, database management, calendar management, accounts payable, and accounts receivables, trial balances, reconciliations, event, and meeting scheduling and setup including meeting minute transcription.

• Trouble Shoot / Support IPad, Laptops, Desktops, Workgroup / Personal printers, associated software and peripheral devices.• Setup of new / existing employee’s Workstations, Cisco IP Phones 7000 series and associated equipment, along with responsibility for equipment moves. • Initiating / Monitoring / Prioritizing / Resolving departmental problems / services calls, open incidences.• Responsible for post resolution audits, identification of reoccurring problems and equipment which is out of warranty / requiring excessive repairs with the goal of reducing down time.• Creating / Maintaining / Version control of Images for departmental PC’s / Laptops.• Installation / Trouble shooting Cisco IP Phones and Cisco Client Software.• Evaluating & Testing new software / hardware / technologies with the goal of improving or current workflow and normal life cycle upgrades.• Creating intradepartmental SOP’s, knowledge databases, training manuals and existing protocols.• Creating and maintaining excellent customer service, and quality care for patients and their families when interacting with our dept.• Initiated and maintained positive relationships with patients, referring physicians and or other clinics and supporting transplant staff.• Contributed in the implementation of current lung and heart transplant program support protocols.

Conducted penetration testing for an educational website for a company in Chisinau MoldovaSuccessfully set up a virtual penetration testing lab with penetration testing tools Successfully penetrated site and uncovered vulnerabilities using penetration testing tools in virtual lab environmentCompiled a report of best practices for security protocols based on findings

• Generated and tracked monthly, quarterly and yearly payroll reports to include 941, 940, BWC,unemployment, state and local reports.• A/R functions, creating and tracking invoices and payments. General ledger posting and reconciliation. Processed cash receipts and make bank deposits. Analyzes past due accounts & initiated collection efforts with a 95% success rate.• A/P functions, provides primary responsibility for all phases of a/p processing including, vendor file maintenance, 1099 record maintenance. Processes vendor payments and company expenses. • Developed a financial tracking system to properly process financial statements using Peachtree accounting software and Microsoft excel.• Managed and coordinated the daily functions and operations of the office including customer service multi- line management, employee assignments and truck dispatching.• Payroll functions, processed payroll statements, garnishments, and printed payroll checks and generated employee w-2 income statements.• Developed company payroll system using Microsoft excel.• Responsible for transitioning company records from manual to digital. Worked directly with Foundation Software to develop a program unique to the company infrastructure. • Managed company LAN and network by installing and setting up workstations.• Developed OSHSA and Ohio BWC Drug Free Workplace programs with a 100% success rate.

• Created and processed invoices, job costing, expense tracking, and reconciled project management spreadsheets.• Provided e-file management, scanned payables, closed files and projects upon completion.• Provided back up support to staff accountants and completed special projects.

• Provided excellent customer service to clients assisting them with product orders, add on sales and problem solving shipping / receiving issues, settled discrepancies and issued credit memos.• Cash receipt deposit and posting, deduction management including tax exempt, A/R and collections.• Responsible for assurance compliance with Certificate of Insurance and assisted with account reconciliation errors.• Assisted a new subsidiary company with setting up accounting practices/ processes, creating and organizing an account database for A/P, A/R and collections.