● Conducted comprehensive functional testing for a student application designed to streamline record retrieval and validation, serving over 1,000 students across various statuses (enrolled, graduated, or cancelled)● Developed a checklist for quality assurance in administrative processes, ensuring consistency and precision in all tasks● Developed and delivered training materials on student enrollment and system usage, including detailed guides and step-by- step instructions● Assessed and addressed the severity of student issues, offering tailored guidance and resources while maintaining adherence to organisational protocols● Provided effective solutions to support student needs and ensure compliance with established procedures● Generated approximately 20 Offer Letters and 200+ Payment Plans, contributing to a 10% increase in student enrollment capacity, streamlining administrative processes to enhance efficiency and support institutional growth

● Analysed client’s electricity consumption and installed an In-Home Display device for 50+ consumers ● Precisely fed client credentials and tariff rates from the consumer bill into the Runabout electronic application for 100+ consumers● Initiated customer relationships to foster a healthy business

Lead design and execution of 300+ story points in test cases within the insurance sector (property & casualty, life policies) using SOAP, API, REST for optimal test coverage and system dependabilityConducted SQL query executions and Selenium script debugging for data accuracy and issue identification, enhancing test process integrityCollaborated on test plan development for 150 story points, boosting bug detection by 15%Integrated and maintained automated test suites into CI pipelines, raising code quality by 20% and facilitating early bug detectionManaged defect identification, documentation, and retesting across release cycles, ensuring comprehensive quality assuranceUtilised JIRA for defect tracking and backlog management, significantly improving product quality by minimising defect densityMaintained regression suite integrity, resolving potential production code inconsistencies, and preventing operational disruptionsParticipated in Scrum, Test Case Review, and Retrospective Meetings to resolve project barriers and ensure smooth releasesLead a testing team of 3, monitoring progress and addressing impediments via JIRAFacilitated requirement gathering and clarification between business analysts, project managers, and developers for seamless test executionPartnered with developers in unit testing to uncover overlooked defects, ensuring high- quality code delivery