Jenifer Phayre Email & Phone Number

Malvern, Pennsylvania, United States

Responsible for production of training video content and learning materials to support end users of Audio Visual spaces. Other duties and accomplishments include:• Creation and production of animated training videos using Vyond• Production of live action training videos• Creation of sales and marketing video resources• Writing and editing effective copy, instructional text, and audio/video scripts • Creating user guides and technical guides for products• Selecting and… Show more Responsible for production of training video content and learning materials to support end users of Audio Visual spaces. Other duties and accomplishments include:• Creation and production of animated training videos using Vyond• Production of live action training videos• Creation of sales and marketing video resources• Writing and editing effective copy, instructional text, and audio/video scripts • Creating user guides and technical guides for products• Selecting and hiring voice talent and film production crews for training videos Show less

Kennett Square, Pennsylvania, United States

Responsible for supporting the continuing education and professional development activities from a design and innovative perspective as related to the corporate educational plan. Duties and accomplishments included:• Collaborated with key stakeholders to conduct needs analysis and develop solutions appropriate for identified needs• Developed partnerships with SMEs to design and develop programs, curriculums, job aids, and learning materials grounded in adult learning principles… Show more Responsible for supporting the continuing education and professional development activities from a design and innovative perspective as related to the corporate educational plan. Duties and accomplishments included:• Collaborated with key stakeholders to conduct needs analysis and develop solutions appropriate for identified needs• Developed partnerships with SMEs to design and develop programs, curriculums, job aids, and learning materials grounded in adult learning principles utilizing eLearning authoring tools • Evaluated and reported on training program effectiveness using Excel to ensure learner engagement and training objectives were met• Curated an online library of 100+ courses to ensure all content met or exceeded established standards• Provided troubleshooting and user support for LMS • Loaded content into LMS to create courses and curriculums• Managed LMS content migration from an external provider to an internal, custom platform in accordance with stakeholder needs and technical specifications, identifying $200K+ in cost savings• Served as Continuing Education Administrator for the American Speech-Language-Hearing Association (ASHA) and American Occupational Association (AOTA)• Created programs approved for continuing education by 35+ state licensing boards and professional associations Show less

Kennett Square, Pa

Responsible for supporting the continuing education and professional development activities to achieve organizational objectives. Duties and accomplishments included:• Created educational training resources and provided support for learning applications• Administered LMS including site maintenance, user interface, and system settings• Facilitated the development of programs, training plans, and materials to meet learning objectives using course development software and Microsoft… Show more Responsible for supporting the continuing education and professional development activities to achieve organizational objectives. Duties and accomplishments included:• Created educational training resources and provided support for learning applications• Administered LMS including site maintenance, user interface, and system settings• Facilitated the development of programs, training plans, and materials to meet learning objectives using course development software and Microsoft applications• Designed curriculum, assigned training, monitored compliance, and reported to the Office of Inspector General to meet requirements of a Corporate Integrity Agreement; completed five-year project with 100% compliance• Appointed sole administrator of LMS with 12,000 unique users• Invited to present as a member of the Best Practices Panel at Impact Nation Conference hosted by Relias• Coordinated more than 15 unique educational events per month Show less

Kennett Square, Pa

Responsible for oversight and implementation of clinical practice programs, education, and initiatives directed by the Clinical Practice Director. Duties and accomplishments included:• Decreased turn-around time for education delivery by 50% through proactive centralization of LMS administration • Secured continuing education approvals from state licensing boards and professional associations• Provided technical support for remote meetings, educational events, and leadership… Show more Responsible for oversight and implementation of clinical practice programs, education, and initiatives directed by the Clinical Practice Director. Duties and accomplishments included:• Decreased turn-around time for education delivery by 50% through proactive centralization of LMS administration • Secured continuing education approvals from state licensing boards and professional associations• Provided technical support for remote meetings, educational events, and leadership events, as well as development of educational materials for recorded education• Created support library of job aids for course presenters in delivering virtual education• Improved customer service by designing workflows, creating templates, and standardizing procedures for support to employees and course presenters Show less

New London, Pennsylvania

Established the children’s educational program vision, created the program action plan, and directed the activities to accomplish the vision. Duties and accomplishments included:• Created learning curriculums to support mission and program guidelines• Designed print and promotional materials including postcards, marketing emails, banners, and newsletters• Directed operations and weekly classes, with average attendance of 140 children and a volunteer staff of 40• Planned and… Show more Established the children’s educational program vision, created the program action plan, and directed the activities to accomplish the vision. Duties and accomplishments included:• Created learning curriculums to support mission and program guidelines• Designed print and promotional materials including postcards, marketing emails, banners, and newsletters• Directed operations and weekly classes, with average attendance of 140 children and a volunteer staff of 40• Planned and directed annual summer program with enrollment of over 650 children and a volunteer staff of 140• Planned and directed all campaigns and special events Show less

Responsible for overseeing Underwriting and Policy Service Operations. Duties and accomplishments included:• Designed and implemented Underwriting and Operations staff training• Responded to regulatory, agency, and customer inquiries and disputes• Conducted profit and loss analysis of agency book of business• Served on the Board of Directors of the State Farm Federal Credit Union

Responsible for assessing risk and determining insurance eligibility in adherence to policy and procedures. Duties and accomplishments included:• Established strong Agency relationships by assisting agents with informational support, analyzing trends in their book of business, and identifying and retaining desirable business • Trained new underwriting staff• Served as Chairperson for the United Way Campaign and as Loan Officer for the State Farm Federal Credit Union

Bacheleors Of Science, Liberal Studies

Cpcu

Certificate In Basic Insurance