• Active Directory Administration: Administer and maintain Active Directory infrastructure, including user management, group policies, and security configurations.• Microsoft 365 Proficiency: Provide expert support for Microsoft 365 applications, resolving user issues and optimizing productivity with Outlook, Teams, SharePoint, and OneDrive.• Networking Competence: Execute networking tasks such as configuring routers, switches, and firewalls, ensuring stable and secure network… Show more • Active Directory Administration: Administer and maintain Active Directory infrastructure, including user management, group policies, and security configurations.• Microsoft 365 Proficiency: Provide expert support for Microsoft 365 applications, resolving user issues and optimizing productivity with Outlook, Teams, SharePoint, and OneDrive.• Networking Competence: Execute networking tasks such as configuring routers, switches, and firewalls, ensuring stable and secure network connectivity.• Troubleshooting Skills: Utilize advanced troubleshooting skills to diagnose and resolve hardware, software, and network issues promptly, minimizing downtime and disruptions.• Ticketing System Management: Effectively manage ticketing systems to prioritize and address user requests and incidents, maintaining accurate records and meeting service level agreements (SLAs).• System Installation and Setup: Install and set up computer systems, peripherals, and software applications, following best practices to ensure compatibility and functionality.• Cloud Management Expertise: Manage Azure cloud services, ensuring seamless integration and optimal performance for organizational needs. Show less

• Performed PC upgrades, troubleshoot, and ensured security, and assembled systems• Installed and configured computer systems and various applications for optimal functionality• Repaired equipment and replaced parts as necessary to maintain seamless operations• Offered technical support to employees, clients, and end-users for efficient problem resolution• Assisted with technical issues like network failures, connection problems and data access• Utilized OS ticketing system… Show more • Performed PC upgrades, troubleshoot, and ensured security, and assembled systems• Installed and configured computer systems and various applications for optimal functionality• Repaired equipment and replaced parts as necessary to maintain seamless operations• Offered technical support to employees, clients, and end-users for efficient problem resolution• Assisted with technical issues like network failures, connection problems and data access• Utilized OS ticketing system to log, track, and resolve customer technical issues• Provided efficient helpdesk support by managing tickets through the ticketing platform• Managed user accounts, passwords, and permissions in Active Directory• Resolved login and access issues for network users through Active Directory• Assisted Office 365 users with account access, password resets, and basic troubleshooting Show less

Responsible for manual testing of web application, mobile apps, and web services using SOAP UI for cellular telecom domain.• Developed test scenarios, test cases, and test data requirements, and prepare test exit reports to ensure comprehensive testing coverage and accurate reporting of test results.• Analyzed backend and requirement documents, raise queries to backend teams, and collaborate effectively to address any discrepancies or issues.• Performed backend analysis, test… Show more Responsible for manual testing of web application, mobile apps, and web services using SOAP UI for cellular telecom domain.• Developed test scenarios, test cases, and test data requirements, and prepare test exit reports to ensure comprehensive testing coverage and accurate reporting of test results.• Analyzed backend and requirement documents, raise queries to backend teams, and collaborate effectively to address any discrepancies or issues.• Performed backend analysis, test database functionality, and track issues using Bugzilla, coordinating with backend teams to modify test data for critical scenarios and ensure thorough testing coverage.• Conducted module testing across various web browsers, mentor new hires, communicate design changes with relevant stakeholders, review and execute test cases, prepare test review logs, and contribute to process improvement initiatives such as preparing lesson learned documents. Show less