Jennifer Donald, Mha, Cphq Email & Phone Number

United States

Virginia, North Carolina, Illinois, Pennsylvania

Managed over $200M in Medicare spend for clients in Medicare BPCIA program and other value-based programs through mutual at-risk arrangement with company revenue tied to savings generated for client. Developed and executed client plan at corporate level to ensure client partnerships were operationally sound, drive performance improvement in key leading and lagging indicators, and grow client relationship through expansion of products and services. Coordinated cross-functional client team to identify care redesign opportunities to reduce episodic spend and create savings from established target price.Established comprehensive understanding of product offerings and coordinated cross-functional team of clinical, technology - integration, operational, and data analyst members to ensure appropriate solutions were operationalized for assigned clients. Cultivated C-Suite-level relationships and developed expert knowledge of client organization structures and operational needs. Created recognition of unique value through facilitating dashboard reporting to keep all stakeholders informed of status of critical client-level initiatives, drive decision making around key client-level initiatives, and develop issue risk mitigation plans.• Identified key business development opportunities for future offerings to drive success for clients’ value-based programs.• Facilitated program selection, opportunity analysis, and contract development to continue client relationships.• Increased savings rate by 25% over time.• Fulfilled operational benchmarks for key metrics such as: reduced readmissions by 25%, increased home-based services by 20%, and increased utilization of network providers by 55%.• Achieved 10/10 NPS scores for established clients.

Virginia

Worked within client team to identify opportunities for care redesign initiatives to drive mutual savings within BPCIA and ACO programs. Created data-driven presentations to communicate opportunities for improvement to client. Worked within cross-functional team to develop data story for implementation of initiatives. Worked within acute care setting and cross-functional team to deliver key care redesign initiatives to drive savings for value-based program; examples of initiatives include readmission prevention, advanced care planning improvement, and care transitions to post-acute settings.• Led national readmission prevention initiative.• Acted as lead for Tiger Team to develop acute operational offerings.

Virginia, United States

Delivered technical assistance and facilitated participation in coalitions of stakeholders and providers such as hospitals, nursing homes, department of health, and other providers throughout state that support healthcare for Medicare beneficiaries. Identified and guided implementation of interventions for improving care transitions by using advanced quality improvement skills to conduct root cause analysis, develop action plans, and follow up to ensure progress and sustainability.• Conducted presentations to large groups on data analysis, best practices, and intervention outcomes.• Helped to develop key resources such as implementation guides, toolkits, and data collection tools.• Served as lead writer for SQUIRE (Standards for Quality Improvement Reporting Excellence) • Reported to CMS (Centers for Medicare and Medicaid Services).• Worked on QIN-QIO (Quality Innovation Network-Quality Improvement Organization) contract from Medicare.

Central Virginia

Established business development strategies for new branch expansions. Supervised hospice care consultants in charge of informing community, families, and referral sources on hospice benefit. Fulfilled human resource functions, including staff recruitment and training for team of 10. Interfaced with clinical staff and healthcare providers in transitioning patients into hospice benefit.• Contributed to branch expansion by acquiring 15% year-over-year admit growth in 2015 and 20% year-to-date growth in 2016.• Grew branch census from 37 to 50 in 2015.

Virginia, United States

Grew branch census by developing relationships with key referral sources. Broadened knowledge of various chronic care disease states, including wound care, diabetes, and chronic obstructive pulmonary disease (COPD), to effectively interpret company’s services to ensure compliance and improve patient health.• Grew census for local branch by 20%.• Secured preferred provider agreement for ALF.

Virginia, United States

CManaged large portfolio of business solutions, which enhanced company productivity and profitability for small-to-medium-sized businesses. Conducted cold calling, email distribution, and visitation while coordinating with internal support application specialists to qualify and accommodate customer needs.• Handled price and request for proposal (RFP) negotiations for large accounts.• Earned Top Gun Award for displaying outstanding presentation skills, resulting in acquisition of 300% of quota for wire line category.

Virginia, Maryland, Washington Dc, West Virginia

Grew sales of home medical equipment to businesses in Maryland, Virginia, Washington, D.C., and West Virginia by keenly assessing market strengths, weaknesses, opportunities, and threats. Offered first-rate service by assessing customer needs and presenting product features and benefits. Enhanced customer service through efficient order processing, shipment and logistics, and warranty reimbursements.• Achieved 20% sales growth, 10% sales growth monthly after sign-on of eight new accounts, and 30% improvement on five established accounts.• Improved sales quotas on a monthly basis through price negotiations, product line diversification, territory management, and customer analysis.• Achieved business growth through expansion of current customers’ product line, launch of new products, and development of new accounts.

Virginia, United States

Organized sales contracts, orders, logistics requirements, and product delivery. Identified patient qualifications based on Medicare and third-party payer requirements in interpreting diagnostic reports. Initiated new territory through market analysis, client prospecting, and business opportunities identification. Developed more than 100 new prospect sites for territory while establishing solid client base consisting of 11 hospitals, including Veterans Medical Center in Richmond, Hampton, and Portsmouth Naval Base in Virginia.

Virginia, United States

. Served as account lead for large teaching hospital system and was responsible for driving formulary status, utilization of pharmaceuticals, and revenue for assigned accounts. Created advocacy with national thought leaders within medical community and network to educate other healthcare providers. Stayed current on industry trends by reviewing clinical information impacting specific disease state. Developed and implemented initiatives such as educational programs and clinical information. Partnered with hospital system on formulating hospital protocols through education on quality standards. Received National Sales Award in 2008 through outstanding sales performance.

Responsible for Selling to Primary Care phyicians

Responsible for coordinating work groups designated by statewide Plan for addressing the diabetes epidemic in Virginia. The funding came from grants from the CDC and other national contributors and stakeholders. During my tenure as chair the council successfully raised additional $40,000 to fund a paid Director to facilitate the implementation of the plan. Other than a secretary and newly designated director all activities were volunteer by all members of the council.

Sold key candy brands to grocery store accounts for M&M/Mars

Master'S Healthcare Administration, Health/Health Care Administration/Management

Master Of Health Administration- Mha, Health/Health Care Administration/Management

Bba, Marketing