Jenika Hooper Email & Phone Number

Madison Heights, Michigan

Work in various positions and locations in the food service/hospitality/customer service industry. Prep Cook, Line Cook, Short Order Cook, Grill Cook, Saute Cook, Baker, Cafeteria Cook, Server, Bartender, Bar Back, Hostess, Banquet Service, Dishwasher, Housekeeper, Cashier Customer Service and HospitalityOther duties Included complying to all safety and food handling laws. Adhering to sanitation and hygiene expectations. Time management, cash handling and presentation.A small list of locations I had the pleasure to work with include;Eastern Michigan University, University of Michigan, Cranbrook, Cobo Center, Quicken Loans, Four Seasons Birmingham, Aramark for DTE, Aramark for AAA

Dearborn, Michigan, United States

Sustained kitchen standards by achieving general culinary skills and knowledge such as food handling, storage temperatures, employee hygiene, sanitation.Assisted Sous Chef and other cooks in food preparation of various foods, sauces, ingredients and pantry items.Duties included but were not limited to presentation, time management, grill cooking, deli, salad bar, pizza maker, saute cook, restaurant rotation, sales and service, banquet assistance, serving corporate employees, and maintaining own prep and serving station.Presentation cooking is a major part of my job description. Skilled at grilling, saute, and carving in front of an audience.

Troy, Michigan

Assisted residents with daily living activities which included bathing, grooming, dressing, diapering, administering medicines, transferring using various transfer devices, meal preparation, documenting behavior and social patterns, doctor visits, vaccines, illnesses, vital signs, participating in physical, mental, speech, occupational, and art therapy. Provided pre/ post operative care as needed. Provided companionship. Maintained all clients rights and dignity by adhering and complying to all HIPAA laws and rules.Other duties include but weren't limited to cleaning, shopping, pet care, traveling, dining out, and entertainment.

Lansing, Michigan

Assisted the owner and management with all restaurant/store front operations. Duties included but was not limited to counter clerk, stock, prep cook, line cook, dish washing, sales, ordering food, beverages and products, cash handling, cleaning, opening and closing, scheduling, as well as adhering to all kitchen environmental standards.

Novi, Michigan

Server- Lead waitress in casual upscale dining chain. Greeted and served all guests with a smile in a timely fashion. Ensured guest satisfaction by providing outstanding hospitality and service. Detailed explanation of the 20+page menu to ensure guests understood what they were ordering and what it included and any allergens. Provided guests with an alternative diet menu. Bottle service provided. Entertained guests during special occasions such as birthdays, graduations and anniversaries. Handled orders and transactions using the POS system. Team Work, Time Management and Effective Communication with managers, other servers, prep workers, cooks, chefs, hosts, bartenders, bussers, and expeditors, were an important part of the responsibility. Side work and other duties as needed. Team Leader- Trained over 3 new sets of employees with a crew of 4 - 8 on front and back of the house procedures, menu and new menu roll outs, uniform and other policies, safety precautions and guidelines, OSHA laws, sanitation, hygiene, serv safe, liquor laws, customer service standards, sales and tips, and effective communication. Line Cook- Worked as the Salad Cook duties included daily preparation of station, cleaned, cut, chopped, sliced, diced, blanched, steamed fresh vegetables and fruit. Raw greens, meats, poultry and fish were also prepped and kept for service. Learned recipes and ingredients for over 45 different salads that were made fresh on a daily basis. Read orders from order screen and maintained efficiency to stay out of the red zone. Responsible for keeping a clean work environment and adhering to all kitchen and food safety rules, laws, and guidelines. Learned tossing, building and presentation techniques. Made an average of 50+ made to order side salads, appetizer, lunch and/or dinner salads within a 4 hour time frame.

Southfield, Michigan

Assisted with the finalization of donations collected by the company's collection department.Acted as a 3rd party to confirm and verify accuracy of donors intents, amounts, and approved organizations. Input or updated donors information in the system. Corrected any issues with addresses, payment information, etc ensuring donor had access to receive info and make donation via mail. Collected payments via phone by check, debit or credit card transaction. Followed all guidelines to protect donors personal information. Participated in office competitions that included incentives to enhance sales by convincing donors to donate by phone instantly. Lead competition for various weeks and months. Communicated effectively with donors, sales and collection representatives to ensure customer satisfaction. Call center environment. Handled over 100 calls per day.

Southfield, Michigan

Sales representative for subsidized cell phone company that provided product knowledge and education of, cellular, internet service, satellite television service, and communication devices from Verizon. Greeted existing and potential customer among entering the store. Helped with purchasing decisions. Assisted with bill payments, activated new service set up through Verizon, Offered other services, upgrades, products or enhancements to current service or equipment. Cash Handling, Key Holder. Kept store safe, cleaned and stocked.

Dearborn, Michigan

Seasonal. Assistant photographer during holiday season. Photographed people and things, created layouts and set up backdrops for specific events, photo shoots and sessions. Applied photos to templates to provide a unique experience and a package that fits each guests individual or family needs. Sales, customer service, cash register balancing, cleaning and opening and closing the studio.

Greater Detroit Area

Provided customer service and assistance with casino promotions and gaming. Responsible for cash handling a $2500 bank daily. Created player profiles and made players gaming card using company software and hardware. Served as hostess in Players Signature Dinner Lounge for High stakes players only. Greeted signature at valet door in valet lounge. Walked casino gaming floor to assist other departments as needed as well as assist guests with various needs. Ensured the safety of guests by reporting any incidents and providing security to necessary areas.

Southfield, Michigan

Call center duties included but weren't limited to providing customer service via phone and computer for new and existing customers interested in communications products and services. Offered Home phone service, cellular service, internet and high speed internet services, satellite television, as well as any additional products or services to fit the needs of customer. Built client relationships. Created and modified new and existing orders using company software. Scheduled appointments and technician visits. Communicated with various departments via phone in order to resolve any customer issues. Retention Specialist satisfying customers and retaining business client relations. Office duties included typing, faxing, copying, mailing, documenting, communicating and team work with coworkers. High Volume Sales environment.

Culinary Arts And Hospitality

Certified Nurse Assistant, Nursing Assistant/Aide And Patient Care Assistant/Aide

Master Cosmetologist, Cosmetology

Education record