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Development of communications strategies and execution for the company and assisting clients by uncovering their opportunities for improvement, focusing efforts to increase transparency and helping them realize and exert their own power to deliver messages that connect with internal and external customers.

Managed statewide network of online community owners. Coordinated with national team. Produced timely video content for social media focusing on authentic community stories.

Manager of projects from order to customer acceptance. Ability to plan and execute aggressive schedules, drive progress and inspire others to deliver results that exceed customer expectations. Assertivelynavigating challenging situations using great problem solving techniques. Coordinating project execution with everyone from installation technicians to company presidents. Skilled with managing budget, plan and actuals. Serving as a project hub, working with other departments including sales, engineering, purchasing, vendors, manufacturing, logistics and accounting.Highlights:● Became a training leader in my department, mentoring and trainingnew team members and existing colleagues.● Overcame challenges that had existed for years in my Mexico territory prior to my arrival. Identified unique needs involving cultural differences and similarities, government rules and theintricacies material export and import across borders, developed and continue to lead solutions that benefit all parties and makethings much smoother.● Selected to participate in and lead several process improvement initiatives including performing internal audits of otherdepartments; developing, testing and implementing new visual management systems; most recently identifying, developing strategies, processes and training for the new rules surroundingrevenue recognition.

Executed requests from pulp and paper mills to identify, quote, sell, anddeliver quality replacement parts and new machines. Overcame challengesto these tasks including extremely outdated, damaged or missingdocumentation. Managed the company's field service program and repairson existing equipment. Highlights:● Revamped the Field Service process resulting in more value forcustomers, faster invoicing and increased company profits.● Consistently exceeded revenue goals.● Represented our team by providing expertise and contributing tonew strategies in order processing and customer communicationwhile company went through a major CRM upgrade.

Promoted to a number of positions with increasing responsibilitiesthroughout my career including: Sales, Employee Newsletter Editor andPublisher, TV Advertising Producer, Assistant Service Manager, CustomerRelations Manager, Internet Sales Manager, Finance and InsuranceManager. Highlights:● Lead Kings Toyota to its first successful Signature Certification(Toyota Excellence Program) by documenting, improving andre-documenting processes for all departments and training everyemployee from lot technicians to owners (100+ employees).● Successfully managed the Internet Sales Department during theCash for Clunkers program.● Was on the front line as an assistant manager in the servicedepartment - easing customer fears and managing expectationsduring Toyota’s biggest ever recall for alleged unintendedacceleration.● Designed and administered selection, hiring, orientation andtraining programs.● As Customer Relations Manager I helped find solutions to customerconcerns, big and small, and implemented strategies to createcustomers for life, helping the dealership increase its dominance inthe market.Achievements:● Toyota Customer Relations Management Master Certification andManagement Excellence Award● Kings Toyota Employee of the Year

Influenced investors by providing timely information on current investmentsand creating excitement surrounding upcoming opportunities. Designed andproduced targeted materials to identify and gain new investors. Foundcreative and persuasive ways of communicating with employees regardingcompany policies, strategies, and HR initiatives.

Produced over 300 hours of quality live, local TV news. Producing included selecting, assigning, writing stories; ordering graphics and video; managing reporters and production team; keeping newscasts on time while allowing for live events and breaking news. Premiered the first 5am newscast atChannel 5. Primarily responsible for 5am and noon newscasts. Field produced special projects.

Similar to responsibilities as those at WLWT (primarily responsible for weekend evening newscasts).