Application : Digital e-commerce portal and Mobile Application for self-service (UI/UX), (AEM), Retail Manager, Customer Management (CRM), Order Management (OMS) & Product Catalog (MEC/EPC).Expertly manage product backlog to align with business objectives and facilitate agile delivery through cross-functional collaboration.Conceptualize end-to-end solutions and provide accurate estimations for various business needs.Identify non-functional requirements, system dependencies, and mitigated potential design gaps.Strategically assess clients’ businesses to identify improvement opportunities and reduce cost/time-to-market. Playing a pivotal role in presales and discovery/ideation phases, fostering innovation and aligning project visions with client goals.Collaborate with multiple accounts to leverage feature implementations.Conduct Design walkthrough for Client and development teams, supporting implementation through Production. Mentor the product owners to ensure the solution meets the customer business needs.Successfully delivered high-impact and Revenue generating projects like – Self-service portal and Mobile App, Express Checkout, Digitalization of Retail Portal, Payment wallet, and various other initiatives.

Application : Digital e-commerce portal and Mobile Application for self-service (UI/UX), (AEM), Retail Manager, Customer Management (CRM), Order Management (OMS) & Product Catalog (MEC/EPC).Analyzed business requirement for detailed level solutions, leveraging product capabilities and best practices.Authored comprehensive Features and User Stories within EPICs, prioritizing scrum team Backlog.Ensured all functional and non-functional aspects were covered, defining clear ‘acceptance’ criteria and fulfilling the Definition of Ready (DoR) criteria.Lead Customer Demo for developed EPICs, incorporating feedback to meet customer specifications precisely.Provided continuous support to development/scrum teams through early feedback, business clarifications, risk adjustments and scope changes.Detailed solutioning of major financial impactful projects, including 3rd party integrations.

Application : Digital e-commerce portal and Mobile Application (AEM), CRM, Retail, OMS & MEC.Accountable for end-to-end Test Planning, Design, Execution and Defect Management ensuring high-quality deliverables.Implemented Unified Design approach, Test scenarios creation and facilitating reviews with stakeholders.Handled New Functionality testing for various order types for Postpaid and Prepaid Subscribers using CRM, Retail and Web portals.

Application : CRM, OMS & MEC.Managed the creation and implementation of High Level testing Calendars focusing on New functionality EPICs within the project.Specialized in E2E testing of Lightspeed's suite of products, including High speed Internet, IPTV, VoIP for Postpaid subscribers, guaranteeing quality and reliability. Diligently tested and validated a variety of discounts, promotions, offers and bundles, enhancing customer satisfaction and engagement.