As a trainer, I manages different tasks depending on the business needs.- Creates, update and enhance learning plans, modules, instructional materials and workbooks . Search and develop content for training (e.g handout, quizzes, activities)- Conduct and facilitates soft skills and product training for new hires and tenured members.- Roll out promo and process updates to ensure calibration within the team.- Support projects from documentation to implementation.- Manages attendance records and takes part in deliberations regarding other company policy infractions. - Monitors new hires and provide developmental coaching about their performance, attendance and attitude. - Coordinates and collaborate with different department such as Quality Analyst, operations and other support areas.- Sends daily, weekly and completion reports for every training held- Delivers admin tasks such as supplies inventory and request, and reports- Prepares activities for company event and assist with facilitation- Acts as floor support when necessary- Record keeping

- Grants payment plan and arrangement to customers who are unable to pay their accounts- Calls customers to discuss their debt- monitors high risk accounts, and minimise Bad Debt for the company by continuously improving strategy- Corresponding with Customers via email and calls- Manages accounts moved into third party collections- Manages Deceased, Bankrupt and Insolvent accounts- handles complaints ad dispute from customers

- provide clients with useful information regarding company products/services as well as response to inquiries and complaints.Answers query and solver issues from customers via chat channel- maintain accurate record of customers’ account information.- liaise with other departments of a company such as the sales unit to ensure the needs of customers are met.- build and maintain sustainable trust relationship with customers and colleagues through open and interactive communication.- customer service

- Resolve customer billing problems and reducing accounts receivable delinquency.- Review open accounts for collection actions.- Making outbound collection calls in a professional manner while keeping and improving customer relations.- Collect customer payments in accordance with payment due dates.- Identify issues attributing to account delinquency and discuss them with management.- Review and monitor assigned accounts and all applicable collection reports.- Provide timely follow-up on payment arrangements.- Mail correspondence to customers to encourage payment of delinquent accounts.

- provide clients with useful information regarding company products/services as well as response to inquiries and complaints.Answers query and solver issues from customers via voice channel- maintain accurate record of customers’ account information.- liaise with other departments of a company such as the sales unit to ensure the needs of customers are met.- build and maintain sustainable trust relationship with customers and colleagues through open and interactive communication.- customer service

- provide clients with useful information regarding company products/services as well as response to inquiries and complaints.Answers query and solver issues from customers via chat channel- maintain accurate record of customers’ account information.- liaise with other departments of a company such as the sales unit to ensure the needs of customers are met.- build and maintain sustainable trust relationship with customers and colleagues through open and interactive communication.- provide technical support to customers who has issues with their email and website

- conduct classes to High School students - monitor students progress - manage and keep records their grades