Highly motivated hospitality professional with proven abilities to handle guests from luxury properties, interact with diverse population, solve challenging tasks, and build local knowledge. Reliable concierge adept at offering exceptional customer service in a fast-paced environment while meeting high expectations of all types of guests. Works well independently and as part of a team.
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Executive SecretaryWarwick Hotels And Resorts -
Virtual AssistantThe Va Hub Ph Jun 2024 - Present -
ConciergeThe St. Regis Doha Jun 2022 - Nov 2023Doha, Qatar-Serve as primary contact for guests, most of VIP status, answering questions regarding hotel services and providing local recommendations-Coordinating guest itineraries and special requests prior to the guest’s arrival-Arrange transportation to and from the airport, different destinations and events upon request. -Build relationships with local contacts and suppliers, constantly building a base of knowledge to support guests-Ensuring to maintain professional appearance at all… Show more -Serve as primary contact for guests, most of VIP status, answering questions regarding hotel services and providing local recommendations-Coordinating guest itineraries and special requests prior to the guest’s arrival-Arrange transportation to and from the airport, different destinations and events upon request. -Build relationships with local contacts and suppliers, constantly building a base of knowledge to support guests-Ensuring to maintain professional appearance at all times while engaging and interacting with guests.-Maintain complete knowledge of the hotel’s restaurants, services, features, and current promotions. -Accurately making different type of reservations. (Dining, spa, transportation, tours, etc.)-Maintain knowledge about local attractions, current events, and trends.-Assist in checking in and checking out of guests. Show less -
Small Business OwnerFreelance Jan 2021 - Jun 2023Bataan, Central Luzon, Philippines
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English Second Language TutorBizmates Philippines, Inc Aug 2020 - Feb 2021PhilippinesTeaches Business English to Japaneseprofessionals.Tailoring lessons to accommodate differences inlearning style and speed.Creates a supportive and positive classroomenvironment.Remains knowledgeable and respectful of culturaldifferences.Gives accurate feedback on student's performance.Assisting students with their technical difficultieswhen needed. -
WaitressOliva Italian & Mediterranean Cuisine May 2019 - Dec 2019Madison, Wisconsin, United States-Set up room for dining-Help customers select food and beverage by presenting menu-Transmit orders to the kitchen-Serve orders accordingly-Respond to customer’s requests-Process billing and payments-Maintain table setting-Replenish stocks
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Front Desk AssociateMarriott Hotels Mar 2018 - Mar 2019Middleton, Wisconsin, United States-Performs all check-in and check out tasks-Handles customer inquiries over the phone-Assigns rooms according to guests’ requirements-Responds to guests’ complaints and requests in a timely and professional manner-Verifies guests’ payment methods during check-in-Serves as a host/hostess at conferences-Provides information about the hotel
Jenina Tomas Education Details
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Hospitality Administration/Management
Frequently Asked Questions about Jenina Tomas
What company does Jenina Tomas work for?
Jenina Tomas works for Warwick Hotels And Resorts
What is Jenina Tomas's role at the current company?
Jenina Tomas's current role is Executive Secretary.
What schools did Jenina Tomas attend?
Jenina Tomas attended Colegio De San Juan De Letran.
Who are Jenina Tomas's colleagues?
Jenina Tomas's colleagues are Melissa Tsui, Nia Storr-Thompson, Marie Garae, Tykiem Stukes, Hussein Karnib, Claire Langlet, Ginette Weller.
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