Jenishya V. Email & Phone Number

Bengaluru, Ka, In

India

Greater Bengaluru Area

Key deliverables:• Proactively accountable for array of tasks encompassing – responding to support inquiries through various channels such as chat/phone/email; communicating technical information clearly to non-technical individuals to facilitate comprehension; maintaining an exceptional level of professionalism and support to ensure that each customer received the highest level of service, in line with the company's commitment to excellence• Played a vital role in understanding the business drivers & expectations of customers and established a connection with them to provide personalized service

Bangalore Urban, Karnataka, India

Key deliverables:• Successfully established connections with customers in order to address their questions/resolve any issues they were facing via phone/email• Instrumental in providing Tier 1 IT support to non-technical internal users via desk-side support services; helped customers in identifying issues and provided them with clear explanations of solutions to restore service and functionality

Bengaluru Area, India

Key deliverables:• Proficient in resolving issues/responding to inquiries, ensuring excellent customer service; adhered to all customer call guidelines, including service levels, handle time, and productivity• Diligently maintained accurate records of customer interactions in Salesforce to track requests/document problems/record solutions offered; efficiently followed through on all critical inter-departmental escalations to maintain internal service level agreements• Acted as an effective liaison between customers & internal departments; resolved server issues over the phone for more than 5 customers daily

Bachelor Of Engineering - Be

Pu

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