I strongly believe in going the extra mile today to stand out tomorrow. I bring 4+ years of experience, am adept at managing and optimizing complex processes in diverse industries. Proficient in technical communication, process improvement, and customer support. Possessing demonstrable strong analytical and problem-solving skills to drive efficiency and streamline workflows. I am committed for enhancing team collaboration and delivering exceptional results to exceed client expectations.My adeptness encompasses various skills such as - managing customer service, handling inbound and outbound calls, resolving problems, and adhering to established guidelines. I have consistently demonstrated adaptability, a proactive approach, and leadership abilities, possessing a natural capacity to excel in team-oriented settings. I value diverse perspectives, embrace diversity, and comprehend the dynamics of group interactions. I am committed to constantly enhancing processes and am well-versed in thriving within high-paced environments.
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Operations Team LeadInfosysBengaluru, Ka, In
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Technical TrainerInfosys May 2024 - PresentIndia
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Process SpecialistInfosys Oct 2021 - Nov 2024Greater Bengaluru AreaKey deliverables:• Proactively accountable for array of tasks encompassing – responding to support inquiries through various channels such as chat/phone/email; communicating technical information clearly to non-technical individuals to facilitate comprehension; maintaining an exceptional level of professionalism and support to ensure that each customer received the highest level of service, in line with the company's commitment to excellence• Played a vital role in understanding the business drivers & expectations of customers and established a connection with them to provide personalized service
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Senior AnalystHcl Technologies May 2021 - Oct 2021Bangalore Urban, Karnataka, IndiaKey deliverables:• Successfully established connections with customers in order to address their questions/resolve any issues they were facing via phone/email• Instrumental in providing Tier 1 IT support to non-technical internal users via desk-side support services; helped customers in identifying issues and provided them with clear explanations of solutions to restore service and functionality -
Customer Support EngineerHewlett Packard Enterprise Nov 2018 - Apr 2021Bengaluru Area, IndiaKey deliverables:• Proficient in resolving issues/responding to inquiries, ensuring excellent customer service; adhered to all customer call guidelines, including service levels, handle time, and productivity• Diligently maintained accurate records of customer interactions in Salesforce to track requests/document problems/record solutions offered; efficiently followed through on all critical inter-departmental escalations to maintain internal service level agreements• Acted as an effective liaison between customers & internal departments; resolved server issues over the phone for more than 5 customers daily
Jenishya V. Education Details
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Bachelor Of Engineering - Be -
Jnanasweekar Pu CollegePu -
Bnm SchoolSslc
Frequently Asked Questions about Jenishya V.
What company does Jenishya V. work for?
Jenishya V. works for Infosys
What is Jenishya V.'s role at the current company?
Jenishya V.'s current role is Operations Team Lead.
What schools did Jenishya V. attend?
Jenishya V. attended Global Academy Of Technology, Jnanasweekar Pu College, Bnm School.
Who are Jenishya V.'s colleagues?
Jenishya V.'s colleagues are Garima Singh, Pragya Joshi, Jas Monga, Sai Sowjanya Balasubramanian, Navya Pujari, Prateek Singh Yadav, K Supriya.
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