Jennifer Kelley Email and Phone Number
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I grew up in the Boston area surrounded by a huge family. I got a job with Lotus Software shortly after graduating from college. Lotus was eventually acquired by IBM and I have been happy at IBM since. I raised four wonderful children while working full time. I have had many roles at IBM and have achieved excellent results. Prior to my current role in Cybersecurity product management, I spent five years in Watson Health leading a team responsible for acquisitions, knowledge management, support education and service planning. I spent many years in IBM and Lotus Software driving client success. I’ve done project management, program management, content management, executive communications, social media, business operations and more. Executives value my transparency, positive attitude, growth mindset, integrity and flexibility. These traits have served me well over the years.
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Offering Group Manager, Cyber Threat Management ServicesIbm Oct 2024 - PresentCambridge, Massachusetts, United States -
Product ManagerIbm May 2023 - Oct 2024Cambridge, Massachusetts, United States -
Security Services Product Team Lead At IbmIbm Mar 2020 - May 2024Cambridge, Massachusetts, United States -
Operations & Business OptimizationIbm Feb 2017 - Mar 2020Cambridge, MassachusettsOperations & business optimization for the Watson Health organization. -
Manager, Support Planning & Readiness; Watson HealthIbm Oct 2015 - Feb 2017Cambridge, MaLeading the Support Service Planning and Content teams, and responsible for preparing the Watson Health Support and Commercial Operations teams to make our clients successful. Also partnering with our Support Integration Lead to integrate Support systems and processes of the recently-acquired Watson Health companies (Phytel, Explorys, Merge Healthcare and Truven Health). -
Operations Manager; Ww Support, Services And Client Success, Ibm Watson HealthIbm Mar 2015 - Oct 2015MassachusettsLeading the Operations, Education, Enablement and Communications teams, and responsible for all aspects of managing and reporting on the operational aspects of IBM Watson Health, Smarter Care & Social Programs Client Success organization. -
Executive And Internal CommunicationsIbm Jan 2010 - Feb 2015MassachusettsIn addition to my role KM Team manager, I manage executive communications for Support, as well as manage the online community for our Support organization, based on IBM Connections. -
Manager, Knowledge Management And Communications, Ibm Enterprise Social SolutionsIbm Oct 2008 - Feb 2015MassachusettsI am helping to advance the use of client self assist for the support of IBM Enterprise Social Solutions software. I manage a team of individuals who manage our technical body of content, social support tools and internal enablement.My team is involved in a number of projects, all aimed at increasing the use of customer self-support, or client self-assist (CSA) and improving our clients' success.I started with Lotus software Support in 1991. Prior to that I worked for Hewlett-Packard. -
Worldwide Translations Lead, CsaIbm Oct 2008 - Apr 2010Help solve a long-standing and very important customer need for translated content to enable self assist worldwide. Work closely with the geographies to prioritize the products, languages, and dynamic content to be translated, as well as the process for translating, storing, and sharing this electronic client self-assist content. -
Knowledge EngineerIbm Oct 1993 - Oct 2008I am a Knowledge Engineer (KE) on the Knowledge Engineering Team for WPLC (Lotus). The KE Team leads the creation, maintenance, management, and delivery of support-related content. By partnering with subject matter experts from Support and Development, the KE Team ensures timely delivery of high value information for use by Support Engineers to resolve PMRs. The KE team also champions the self-help capabilities of eSupport to deflect PMRs. -
Technical Support AnalystIbm 1991 - 1993Supported customers on Lotus software products such as Lotus 1-2-3 and Lotus Freelance. -
Contract EngineerStowe Engineering 1989 - 1991I was contracted out to The Foxboro Company, in the Pulp and Paper Division. I assisted the Engineers in designing automation and control systems.
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Assistant To Safety And Health ManagerHewlett-Packard 1987 - 1989I worked in the Occupational Safety and Health group, working on several projects focused on OSHA compliance.
Jennifer Kelley Skills
Jennifer Kelley Education Details
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Management Information Systems
Frequently Asked Questions about Jennifer Kelley
What company does Jennifer Kelley work for?
Jennifer Kelley works for Ibm
What is Jennifer Kelley's role at the current company?
Jennifer Kelley's current role is Offering Group Manager. Cyber Threat Management Services.
What is Jennifer Kelley's email address?
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What schools did Jennifer Kelley attend?
Jennifer Kelley attended Umass Boston.
What are some of Jennifer Kelley's interests?
Jennifer Kelley has interest in Football, Casinos, Exercise, Sweepstakes, Home Improvement, Scuba Diving, Shooting, Reading, Sports, Golf.
What skills is Jennifer Kelley known for?
Jennifer Kelley has skills like Lotus, Lotus Connections, Technical Writing, Enterprise Software, Cloud Computing, Knowledge Management, Lotus Notes, Collaboration Solutions, Lotus Domino, Internal Communications, Webcasting, Sametime.
Who are Jennifer Kelley's colleagues?
Jennifer Kelley's colleagues are Deepak Chowdary, Mike Amaral, Kaveri George, Cheryl (Andrews) Raitakari, Krishna Khati, Rakesh Nangunuri, Mathew Davis.
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Jennifer Kelley
Carlsbad, Ca3sbcglobal.net, cengage.com, jblearning.com -
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Jennifer Kelley
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