Matt Jenkelunas Email & Phone Number

Hartford, Ct, Us

Hartford, Connecticut, United States

In my role as Service Delivery Coordinator, I assumed additional responsibilities made available to me:• Incident Management: Upon assuming the role, implemented and executed policies that reduced the amount of open incidents by 40% and created documentation. Ensure resources engage for high severity incidents and provide management impact communications. Scheduled a daily “Plan of the Day” meeting to ensure desktop technicians work on the most time critical incidents. Never missed… Show more In my role as Service Delivery Coordinator, I assumed additional responsibilities made available to me:• Incident Management: Upon assuming the role, implemented and executed policies that reduced the amount of open incidents by 40% and created documentation. Ensure resources engage for high severity incidents and provide management impact communications. Scheduled a daily “Plan of the Day” meeting to ensure desktop technicians work on the most time critical incidents. Never missed the contracted Service Level Agreement (SLA).• Daily Service Review: Compile a 12 page report and host a meeting with the DXC management team that includes a review of high severity incidents, changes and several daily checks.• Monthly SLA Reporting: Prepared month end reports for incidents and service requests, making recommendations on staffing allocation and individual performance. Created documentation.• Problem Manager: Actively facilitate the completion of Root Cause Analysis (RCA) reports and host a bi-weekly meeting with DXC and EB management.• Change Manager: Monitor and schedule changes, hosting a weekly Change Advisory Board (CAB) meeting with 40+ attendees. Created documentation. Show less

Bloomfield, Ct

In my role as the Situation Management Team Lead, I provided incident management for critical and high severity incidents for all domestically supported infrastructure and applications as well as provided management communications for incidents.Highlights:• Increased the skill base of team through team meetings, documentation, and training opportunities, maintaining service levels through transition and relocation initiatives. • Coordinated assignments resulting in a… Show more In my role as the Situation Management Team Lead, I provided incident management for critical and high severity incidents for all domestically supported infrastructure and applications as well as provided management communications for incidents.Highlights:• Increased the skill base of team through team meetings, documentation, and training opportunities, maintaining service levels through transition and relocation initiatives. • Coordinated assignments resulting in a more efficient workflow within team. • Led the successful release of former Alico applications into MetLife infrastructure. Show less

Bloomfield, Ct

As a Relationship Manager, I managed the relationship between the Enterprise Infrastructure and the Institutional Application Development teams.Highlights:• Acted as an incident manager, facilitating resolution of chronic application and site issues.• Provided reporting metrics to application development partners, working to identify and address chronic issues.

Bloomfield, Ct

In my role as IT Project Manager, I managed a set of web based projects in support of the Institutional line of business, working closely with the Application Project Manager to coordinate release related events.In addition, I supported the integration of the former TLA applications into the MetLife infrastructure, maintaining full business accessibility.

Hartford, Ct

As a Director, I managed 6 IT professionals responsible for maintaining the IT operations functions and I proactively supported a segregated infrastructure organization whose purpose was to comply with all audit and SOX requirements.Highlights:• Oversaw application support, including job execution, database changes, and application restarts, meeting service level objectives. • Managed migration of content and code deployments, supporting business objectives.

Hartford, Ct

In my role as a Vice President, I managed 8 IT Professionals that were responsible for maintaining the IT Operations functions for CII with comprehensive working knowledge of ITIL processes of an infrastructure organization. I also served as a central point of contact for incident, problem, and availability management.Highlights:• Managed design, implementation, and maintenance of a distributed batch running 2K daily jobs and the associated infrastructure, supporting $90B asset… Show more In my role as a Vice President, I managed 8 IT Professionals that were responsible for maintaining the IT Operations functions for CII with comprehensive working knowledge of ITIL processes of an infrastructure organization. I also served as a central point of contact for incident, problem, and availability management.Highlights:• Managed design, implementation, and maintenance of a distributed batch running 2K daily jobs and the associated infrastructure, supporting $90B asset base. Created and maintained a support structure with staff on-site 5x24 and on-call support 7x24, implementing various checkpoints in batch process, including business application checkouts to ensure real time system availability. • Conducted distributed QA batch testing and all QA and production code deployments, coordinating planned outages and multiple implementations, and serving as the central point of contact for change and release management. As part of this responsibility, I provided user specifications and managed an in-house auditable change control process. • Created a disaster recovery plan, IT testing of that plan, and maintained the data integrity of DR servers. • Acted as associate project manager in conversion of a mainframe investment accounting system to a distributed platform (PAM). • Responded to numerous successful audits, both internal and external, with a thorough understanding of SOX requirements relating to IT infrastructure organization. Show less

Bloomfield, Ct

I managed a team of professional accountants responsible for the investment accounting function for the Property and Casualty portfolio.In this and previous positions, I gained an in depth understanding of the Investment Accounting function:• Responsible for the preparation, review and release of monthly, quarterly and annual financial reports in support of GAAP, statutory, tax and performance management reporting requirements.• Responsible for the processing of cash to… Show more I managed a team of professional accountants responsible for the investment accounting function for the Property and Casualty portfolio.In this and previous positions, I gained an in depth understanding of the Investment Accounting function:• Responsible for the preparation, review and release of monthly, quarterly and annual financial reports in support of GAAP, statutory, tax and performance management reporting requirements.• Responsible for the processing of cash to the securities accounting system and general ledger.• Responsible for the bank and asset reconciliation process. Show less