Matt Jenkelunas Email & Phone Number

Hartford, Connecticut, United States

• In my role as Service Delivery Coordinator, I assumed additional responsibilities made available to me:
• Incident Management: Upon assuming the role, implemented and executed policies that reduced the amount of open incidents by 40% and created documentation. Ensure resources engage for high severity incidents and provide.
• Incident Management: Upon assuming the role, implemented and executed policies that reduced the amount of open incidents by 40% and created documentation. Ensure resources engage for high severity incidents and provide.
• Daily Service Review: Compile a 12 page report and host a meeting with the DXC management team that includes a review of high severity incidents, changes and several daily checks.
• Monthly SLA Reporting: Prepared month end reports for incidents and service requests, making recommendations on staffing allocation and individual performance. Created documentation.
• Problem Manager: Actively facilitate the completion of Root Cause Analysis (RCA) reports and host a bi-weekly meeting with DXC and EB management.

Bloomfield, CT

• In my role as the Situation Management Team Lead, I provided incident management for critical and high severity incidents for all domestically supported infrastructure and applications as well as provided management.
• Increased the skill base of team through team meetings, documentation, and training opportunities, maintaining service levels through transition and relocation initiatives.
• Coordinated assignments resulting in a… Show more In my role as the Situation Management Team Lead, I provided incident management for critical and high severity incidents for all domestically supported infrastructure.
• Coordinated assignments resulting in a more efficient workflow within team.
• Led the successful release of former Alico applications into MetLife infrastructure. Show less

Bloomfield, CT

• As a Relationship Manager, I managed the relationship between the Enterprise Infrastructure and the Institutional Application Development teams.Highlights:
• Acted as an incident manager, facilitating resolution of chronic application and site issues.
• Provided reporting metrics to application development partners, working to identify and address chronic issues.

Bloomfield, CT

In my role as IT Project Manager, I managed a set of web based projects in support of the Institutional line of business, working closely with the Application Project Manager to coordinate release related events.In addition, I supported the integration of the former TLA applications into the MetLife infrastructure, maintaining full business accessibility.

Hartford, CT

• As a Director, I managed 6 IT professionals responsible for maintaining the IT operations functions and I proactively supported a segregated infrastructure organization whose purpose was to comply with all audit and.
• Oversaw application support, including job execution, database changes, and application restarts, meeting service level objectives.
• Managed migration of content and code deployments, supporting business objectives.

Hartford, CT

• In my role as a Vice President, I managed 8 IT Professionals that were responsible for maintaining the IT Operations functions for CII with comprehensive working knowledge of ITIL processes of an infrastructure.
• Managed design, implementation, and maintenance of a distributed batch running 2K daily jobs and the associated infrastructure, supporting $90B asset… Show more In my role as a Vice President, I managed 8 IT.
• Managed design, implementation, and maintenance of a distributed batch running 2K daily jobs and the associated infrastructure, supporting $90B asset base. Created and maintained a support structure with staff on-site.
• Conducted distributed QA batch testing and all QA and production code deployments, coordinating planned outages and multiple implementations, and serving as the central point of contact for change and release.
• Created a disaster recovery plan, IT testing of that plan, and maintained the data integrity of DR servers.
• Acted as associate project manager in conversion of a mainframe investment accounting system to a distributed platform (PAM).

Bloomfield, CT

• I managed a team of professional accountants responsible for the investment accounting function for the Property and Casualty portfolio.In this and previous positions, I gained an in depth understanding of the.
• Responsible for the preparation, review and release of monthly, quarterly and annual financial reports in support of GAAP, statutory, tax and performance management reporting requirements.
• Responsible for the processing of cash to… Show more I managed a team of professional accountants responsible for the investment accounting function for the Property and Casualty portfolio.In this and previous.
• Responsible for the processing of cash to the securities accounting system and general ledger.
• Responsible for the bank and asset reconciliation process. Show less