- Utilize knowledge of complex CRM/relational databases and software platforms, including understanding of key CRM architectural concepts, in approach of design decisions and development; - Coordinating vendor and internal teams to deliver the full project lifecycle – from design through to implementation — for large-scale cross-functional projects; utilizes project management and Agile delivery model concepts in developing and implementing business and technical processes and procedures.- Successful and on time implementation of projects and software solutions- Manage and grow core information systems delivery and support across a range of user capabilities and needs- Increased usage of technology solutions among user base; - Streamline and automate labor intensive processes; - CRM solutions utilized to full potential- Serve as the liaison between I.T. and the business unit(s).- Train end users on the CRM tool and new functionality.- Writes complex custom reports utilizing appropriate tools such as SQL, Evisions Argos, CRM reporting solutions and Excel for data manipulation and Complex custom reports; - Works successfully with web services or application programming interfaces, Web-based content management systems (CMS), Drupal, HTML, JavaScript, CSS, website analytics tools, and email and mobile marketing solutions

Database/Product Analyst – Maintaining ACDelco Electronic Parts Catalog through utilizing GM systems including IMS and STEP by Stibo Systems. • Create macros in Microsoft Access and Excel and GM’s IMS system to manipulate data to assign work to other analysts• Maintain production ACES files and structure (AAIA Catalog Enhanced Standard) through retrieval and upload of supplier XML files into STEP.• Perform PCDB Mapping (Part Classification Database) to ACDelco parts to interpret application information to ACES standards.• Retrieval and analysis of reports that result from importing xml file information.• Responsible for part product lines that include shocks, struts, bearings and seals. Consists of facilitating new part releases, assigning marketing brands, and engineering change authorizations.• Creating and maintaining manuals that document processes of manipulating data and that are used for training purposes.• Responsible for several internal and externals reports which contain information of new product releases, part supersessions and discontinuations.

Computer Maintenance – Temporary Position – Performed computer cleaning and identifying/resolving computer hardware and software issues of 50+ computers and laptops.

Senior Buyer – Production/Prototype Manufacturer of Hybrid and Electric Vehicle Batteries. Negotiated and purchased components for developmental programs leading up to production.• Purchased Cooling plates & hoses, wiring harnesses, plastics, stampings, and fasteners.• Responsible for spot and blanket buying for all type of products for the sales office, prototype shop and production plant.• Found new suppliers and working with the other departments to make supplier selections.• Supported Engineering and Quality on development of systems and suppliers.• Created RFQ documents for distribution to suppliers• Responsible for discussion of all commercial issues regarding price, availability, and delivery.• Reconciliation of Credit Cards and Purchase Orders to Invoices.• Maintaining electronic and hard copy records of transactions.

GENERAL MOTORS SERVICE and PARTS OPERATIONS, Grand Blanc, MI 2000 – 2009Risk Analyst – Troubled Suppliers 2008 – 2009Created a new process using SQL and Sybase to analyze supplier’s parts with the integration of several departments including Purchasing, Engineering, Supply Chain, and Marketing.• Worked with each department to make the best business decisions for the company by conducting meetings resulting in a sourcing plan for each part for each supplier.• Maintained inventory levels for 1000’s of parts with several suppliers while obtaining needed information to assist the buyer in the outsourcing of the parts to a new supplier.Buyer – Divestitures - Troubled Suppliers 2001 – 2008Negotiated contract prices and costs by at least 3% per year for five years.• Purchased a vast array on parts including chemical, electrical and metallic commodities.• Initiated new process of moving tooling overseas to achieve the most competitive suppliers.• Analyzed suppliers contracts using Global Purchasing System (GPS) software and EDS-NET programs while assisting supplier management to determine the number of parts to source• Traveled to supplier plants to conduct on-site analysis of capital equipment and ascertained viability for continued use and to arrange transportation of the equipment to storage, scrap, or new suppliers.• Researched suppliers based on cost analysis, quality, technology, and service to make the right business decision on where to move the business.• Ability to read and interpret blueprints.Assistant Buyer - AC Delco 2000 – 2001 Purchased hoses, belts and wiper blades from suppliers for aftermarket usage and negotiated contracts. • Developed and analyzed requests for quotes (RFQ) in GPS for new international program launches to evaluate potential new suppliers.• Supported marketing and engineering on developing the statement of requirements for RFQ’s.

Managed customer automobile prototype part orders and inquiries.• Selected as Liaison between Customer, Model Shop Floor, and Planning Departments for prototype part disposition.• Created reports for management regarding order and inventory status and order trends for analysis.• Created, generated and distributed weekly and monthly financial, payroll, and job costing reports.• Developed efficient methods of reporting information for customers and internal uses.

Managed re-purchase of vehicles under the laws of the states in the Southwest and Western regions of the country including determining the disposition of each vehicle.• Created and updated training manuals and state specific manuals covering state laws, state sales tax procedures and regulations, and legal documents including: titles and power of attorney forms.• Trained new specialists.• Negotiated customer reimbursement cases where vehicle were not re-purchased (i.e.: Owner Loyalty Certificates, repairs, etc.).• Conducted on-line debit and credit disbursements to dealership accounts on re-purchased vehicles after negotiating amounts with customers, dealers, and district service managers.• Created and maintained records on all vehicles re-purchased to preserve compliance with auditors.

Managed 15 to 20 burglar and fire alarm installers.• Supported sales and installation through scheduling and acting as a liaison for the customer.• Resolved customer complaints regarding concerns about installation.• Coordinated installation dates and equipment and routed installers by area, level of responsibility, and/or workload to maintain efficiency.• Audited Installer's payroll submissions and prepared payroll for approval and processing.• Purchased stock through an on line system to maintain inventory.• Combined completed job contracts with payments and paperwork for invoicing.• Resolved scheduling conflicts resulting from absenteeism or previous rescheduled appointments.