Operations Center is the Department’s 24-hour emergency alerting, briefing, and crisis management center. The Watch Officer coordinates the actions of Department officials on behalf of the Secretary of State. • Alert and brief senior Department and inter-agency principals, ambassadors, and action officers on fast-breaking events and calls between the Secretary and foreign officials. Work closely with Department staff in Washington and at embassies abroad, and with staff from operations centers at other agencies, to gather information on crises, threats, and breaking news developments.• Facilitate communication between senior Department and inter-agency principals, ambassadors, action officers within the Department and other agencies, and foreign officials. Maintain the official record of the Operations Center’s communications and interactions with senior officials. Display sound judgment and customer service in triaging telephone and email communications. Maintain high professional standards when interfacing with Department officials, other U.S. government agencies and private American citizens.• Draft accurate, succinct products for the Secretary and other senior Department officials, including briefs and memoranda of conversation. Ensure timely written briefs focus on issues of policy relevance. • Promote continuous improvement by seeking to understand successes and failures, sharing lessons learned with colleagues, and applying them to team and individual work. Provide on-the-job training to fellow Watch Officers.

• Monitor various resources and report on government and civil society anti-trafficking efforts of 18 countries in Northeast Asia, Pacific Islands, New Zealand, and Thailand to foreign and U.S. government interlocutors, including the U.S. Secretary of State, Under Secretary for Civilian Security, Democracy, and Human Rights, Ambassador at-large to Combat Trafficking in Persons, and respective U.S. and foreign embassies. • Lead bilateral relationship between the U.S. and foreign governments by monitoring and encouraging three-prong approach anti-trafficking efforts (prosecution, protection, and prevention), through individualized national action plan and strategy, 10 country site visits per year, and numerous working level meetings. • Present regularly at conferences and roundtables for foreign service officers, foreign diplomats, academics, and other government agencies to educate and share information about trafficking condition and status in the portfolio countries.• Draft and present 18 country narratives for the Congressionally-mandated annual Trafficking in Persons Report, and defending the attendant tier rankings to the country desk officers, regional bureau coordinators, Under Secretary for Civilian Security, Democracy, and Human Rights, and if need be, the Secretary of State.

• Proposed a parks naturalization plan that responds to City of Flint’s decreasing population and revenues, highlighting three pilot parks of varying socioeconomic and political nature • Interviewed and worked with community leaders and groups, businesses, and higher institutions to formulate a comprehensive stakeholder analysis that addressed concerns of constituents and current political environment of the city • Provided a 10-year timeline for the mayor’s office to follow and evaluate in the process of naturalization • Presented the plan and findings to the mayor’s office through in-person presentation and in 50-page report

• Proposed a research plan that identifies the transition barriers to post-secondary institutions for students with disabilities • Identified and interviewed several higher institutions, community groups, and students with disabilities to gain expert’s and personal experiences’ perspectives• Conducted extensive research on current laws, government agencies’ roles, and statistics pertaining to students with disabilities, organized barriers into four categories, and proposed solutions for those barriers• Presented the findings to several GAO personnel across the country through offsite presentation and in 43-page report

• Standardized the protocols of several recurring procedures, such as the internal and external communications regarding grant proposals, new staff member intake, intern in/outtake, which were implemented across office’s five departments • Assisted with visits coordination for Foundation President Douglas Bereuter’s visit to the Philippines; planning and supervising courtesy meetings and networking events during his participation at Asian Development Bank conference• Assisted the Foundation’s Fair Elections team, Parish Pastoral Council of Responsible Voting (PPCRV), and Asian Network for Free Elections (ANFREL) during the Philippines’ first automated national election to ensure fair voting, by visiting 7+ precincts, interviewing voters and prescient captains, and reporting back findings, which were included in the official elections debriefing released in December 2010