Austin Jenkins Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

In my role as a Customer Experience Specialist at Neo Financial, I am responsible for delivering exceptional customer service while also playing a key part in ensuring the security and compliance of customer accounts. I act as a primary point of contact, resolving inquiries and providing personalized solutions, all while actively participating in fraud.

Calgary, Alberta, Canada

• We specialize in empowering domestic and international businesses to thrive in the Canadian marketplace. Our expertise in seamless logistics solutions caters to companies looking to enhance their distribution.
• Implemented marketing and advertising strategies that increased partner sales while aligning activities with business objectives.
• Used CRM and data analytics to guide strategic decisions, providing accurate sales forecasts and actionable market insights.
• Streamlined logistics solutions for global e-commerce expansion, improving distribution efficiency and customer satisfaction.
• Built strong international partnerships that enhanced sales and operational efficiencies.
• Monitored market trends to refine strategies, maintaining competitiveness and driving business growth.

Calgary, Alberta, Canada

Built and maintained strong client relationships, ensuring their needs were met through tailored support plans.Assisted clients in setting and achieving goals, tracking progress to optimize outcomes.Coordinated and facilitated group sessions, improving client engagement and satisfaction.Provided clear communication with clients and teams, delivering.

Calgary, Alberta, Canada

• Leveraged CRM systems to document and track client progress, enhancing the efficiency of case management and data-driven decision-making.
• Provided individualized support and effective crisis management for complex cases, directly contributing to client satisfaction and long-term wellness.
• Applied crisis de-escalation techniques to ensure a safe environment, crucial for maintaining high customer satisfaction and trust.

Calgary, Alberta, Canada

• Managed a portfolio of claims, providing individualized support for swift and fair resolution, akin to managing customer accounts for tailored solutions.
• Fostered transparent communication as a liaison between employees, employers, and healthcare providers, building strong stakeholder relationships.
• Coordinated personalized return-to-work programs, promoting successful reintegration, similar to developing customer success plans.
• Analyzed complex medical reports to make accurate claim decisions, ensuring alignment with standards, like analyzing customer data to solve challenges.

Calgary, Alberta, Canada

• Implemented outreach case management strategies that decreased emergency service usage and increased community engagement, demonstrating effectiveness in client relationship management and retention.
• Segmented clients based on acuity, similar to managing customer segmentation in business, to tailor services effectively.
• Managed clinical data to design and implement tailored treatment programs, analogous to developing customer success plans that result in high customer satisfaction and loyalty.

Calgary, Alberta, Canada

• Established partnerships with housing agencies, enhancing service integration and efficiency—key in managing external partner relationships in a business context.
• Utilized data analytics to evaluate and improve program effectiveness, aligning with skills needed for customer success metrics analysis and strategic decision-making.
• Advocated for comprehensive care plans, ensuring client needs were met holistically, similar to overseeing customer accounts to ensure comprehensive solutions.

Calgary, Canada Area

• Delivered culturally sensitive counseling, integrating diverse therapeutic practices, key in managing a diverse customer base and ensuring client-centered solutions in a business environment.
• Developed and implemented treatment plans and educational material, which parallels developing customer engagement strategies and educational content for users.
• Led the accreditation process with a focus on best practices and patient-centered care, valuable in ensuring compliance and quality in customer success initiatives.

Calgary, Alberta, Canada

• Provided immediate support and effective communication during crisis calls, demonstrating strong interpersonal and empathetic skills critical in customer success roles.
• Collaborated with multiple community resources to provide tailored assistance, showcasing an ability to network and coordinate with various stakeholders.
• Maintained detailed and confidential records, ensuring meticulous documentation and follow-up, essential for managing customer information and interactions.

Bachelor'S Degree, Psychology

Activities and Societies: 5 Days for the Homeless - Charity/Fundraiser

Hubspot Academy: Strategic Customer Relationship Management & Sales Technique Specialization

Google Digital Marketing And & E-Commerce

Organizational Change Management Certificate

Courses Completed: Change Management Fundamentals | Preparing for | Change | Leading and Implementing Change | Managing and Sustaining.

Leadership Development Certificate

Courses Completed: Awakening Leadership Potential | Personal Leadership | Leaders, Culture and Change

Human Resources Management Certificate

Selected coursework: •Organizational Effectiveness: Created a strategy to facilitate fast growth and maintenance of a large workforce.

The Dale Carnegie Training Certificate