Bianca J. Email & Phone Number

Werribee, Vic, Au

Australia

Wyndham, Victoria, Australia

Responsible for providing flexible program delivery and support to Wyndham City Libraries.● Deliver and support library programs for all age groups, ensuring engagement and participation.● Perform rostered library customer service and Team Leader on desk shifts, providing exceptional assistance to patrons.● Drive and operate library vehicles in compliance with organisational standards to ensure efficient service delivery.● Assist in planning, delivering, and reporting on library programs, contributing to the continuous improvement of services.● Manage the front desk during shifts as the senior staff member.● Collaborate with team members to deliver quality programs.● Adapt to working at various sites across Wyndham City Libraries, demonstrating flexibility and a positive attitude

Wyndham, Victoria, Australia

Responsible for delivering exceptional customer service to library patrons during desk shifts.● Assist patrons with self-checkout of library items, printing, and other general enquiries.● Perform daily housekeeping, including regularly checking hold alerts and shelf tidying tasks as rostered and directed.● Organise library materials, ensuring their proper placement in an efficient and orderly fashion.

Australia

Provide friendly and courteous customer service, ensuring accurate and timely responses to inquiries. Generate work orders for tasks to be carried out by Council staff or contractors through Council's systems.Monitor and report on the status of maintenance, repair, and modification work for Wyndham City facilities.Coordinate service activities to minimise disruption and downtime of building operations, with a focus on prioritising stakeholder communications.Assist in preparing reports on facility and supply chain performance metrics.Support the Coordinator and Manager in monitoring the department budget, including electronic purchasing.Assist in inducting and training new staff members.

Australia

Demonstrated exemplary customer service skills, consistently providing prompt and accurate assistance to helpline volunteers, ensuring their needs were met effectively.Utilised strong organizational abilities to manage helpline schedules, ensuring appropriate coverage and timely response to inquiries.Collaborated seamlessly with various departments, fostering productive relationships and facilitating efficient issue resolution.Employed excellent communication skills to explain complex information clearly and concisely.Utilised problem-solving expertise to address inquiries and concerns, resolving issues and ensuring caller satisfaction.Led process improvement initiatives, identifying areas for enhancement and implementing streamlined procedures to optimise helpline operations.

Melbourne, Victoria, Australia

Demonstrated exceptional skills in maintaining positive relationships with customers, ensuring their needs were met effectively.Acted as a point of contact for customers, addressing inquiries, resolving concerns, and ensuring a high level of satisfaction.Collaborated with cross-functional teams to ensure proper maintenance and upkeep of facilities.Offered valuable administrative assistance, contributing to improved workflow efficiency within the facilities team.Managed documentation, schedules, and communications to facilitate streamlined operations.

Melbourne, Australia

Managed and administered CGU's commercial leases on a national scale, guaranteeing lease requirements.Played a pivotal role in establishing effective procedures for the property team.Successfully coordinated property operations, maintaining a high standard of compliance.Ensured seamless maintenance and oversight of commercial leases, contributing to a well-organised leasing process.Coordinated team-building activities and events to continuously improve the company's culture.

Melbourne, Australia

Provided comprehensive administrative support to the property team, showcasing exceptional organisational abilities and attention to detail.Car park management for CBD locations, including Tool of Trade and Salary SacrificeEnsured timely payments and correct cost allocations for all property invoicesManaged minute-taking during meetings, ensuring accurate documentation of discussions and decisions.Proficiently prepared meeting agendas, contributing to the smooth flow of discussions and productive outcomes.Handled room bookings, effectively coordinating spaces for meetings and events and optimising resource allocation.Prepared and organised documents, enhancing efficiency in accessing essential information for property operations.

Melbourne, Victoria, Australia

Spearheaded the administration of the 'Victoria Police & Ambulance Victoria Vehicle Software Upgrade' project, ensuring seamless coordination of project activities and resources.Collaborated closely with cross-functional teams to monitor project progress and ensure alignment with project objectives.Utilised strong organisational skills to manage project schedules, milestones, and deliverables, resulting in on-time project completion.Played a pivotal role in facilitating effective communication between project stakeholders, fostering a transparent and productive work environment.Demonstrated exceptional attention to detail in documentation, including project reports, status updates, and resource allocation records.

Diploma, Library And Information Services

Short Course, Meeting And Event Planning

Plan, promote and run highly successful events and conferences.