Darius Jenkins Email & Phone Number

Craigavon, County Armagh, Gb

• Worked closely with the Clinical Supply team to streamline QAprocedures and reduce errors• Performed regular data review to support quality auditing and ensurecompliance with industry standards and company SOP• Conducted regular audits adhering to standard operating procedures,enhancing efficiency and identifying improvements.• Managed and implemented GMPs to ensure compliance with allquality standards in Quality Assurance Analyst II role• Aided in upholding a work environment prioritizing quality, dataanalysis, collaboration, and teamwork.• Demonstrated excellent organizational capabilities through successfulcoordination of multiple quality assurance projects• Performed quality checks and reviews on all Regulatory Requirementsto ensure accuracy and completeness• Maintained accurate records and documentation related to RegulatoryFilings as part of quality assurance responsibilities

Trenton, Nj, Us

• Planned, configured, and troubleshoot networked devices including but not limited to printers, desktops, tablets, servers, and scanners; provided arrangements for replacements or repair.• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.• Independently managed end user staff of 350+, prioritizing and balancing all technical issues.• Able to apply temporary/permanent fixes to resolve operating problems quickly/efficiently, and to coordinate with vendors or agency personnel to accomplish same.• Able to utilize various types of electronic and/or manual recording and information systems used by agency, office, or related units.• Studied operating systems and available software to determine which programming technique will result in optimum timing, storage utilization, and overall efficiency.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Wall, New Jersey, Us

• Delivered remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions for video conferencing systems.• Responsible for reviewing critical and major alarms, alerts and connectivity status each day and respond according.• Answer, evaluate, and prioritize requests for assistance from clients experiencing problems with software, networking, hardware with video conferencing systems.• Collaborate with other support centers and business units to provide seamless problem resolution.• Review diagnostic information to assist in isolation of issue (which could include, assistance interpreting log files).• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Resolved 10 technical support inquiries per day.

Trenton, Nj, Us

• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.• Assisted in both upgrade and migrations of users to Microsoft Office and Cloud.• Provided Tier 1 IT support to non-technical internal users through desk side support services.• Installed, modified and repaired software and hardware to resolve technical issues.• Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

West Long Branch, Nj, Us

● Provide superb customer service to clients and participants before, during, and after camps and conference● Serve as a liaison between Conference Service and Special Events and other University departments, including Media Services, Facilities, MUPD, Dining/Catering Services and Athletics● Show initiative in supporting programs on campus by actively problem solving issues that may arise and providing high quality customer service● Handle administrative duties as required to support Conference Services and Special Events

Richfield, Minnesota, Us

● Assisted customers by demonstrating use of system features and configuration● Detailed clear and concise instructions for users on the hardware and software installation of any audio or video equipment purchased● Provided over-the-phone technical assistance and in store support to Best Buy customers● Responsible in assisting customers in finding the complete and perfect solution. ● Also was responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels.

Concession Stand and Usher