Darius Jenkins Email & Phone Number

Craigavon, County Armagh, GB

• Worked closely with the Clinical Supply team to streamline QAprocedures and reduce errors
• Performed regular data review to support quality auditing and ensurecompliance with industry standards and company SOP
• Conducted regular audits adhering to standard operating procedures,enhancing efficiency and identifying improvements.
• Managed and implemented GMPs to ensure compliance with allquality standards in Quality Assurance Analyst II role
• Aided in upholding a work environment prioritizing quality, dataanalysis, collaboration, and teamwork.
• Demonstrated excellent organizational capabilities through successfulcoordination of multiple quality assurance projects

Trenton, NJ, US

• Planned, configured, and troubleshoot networked devices including but not limited to printers, desktops, tablets, servers, and scanners; provided arrangements for replacements or repair.
• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
• Independently managed end user staff of 350+, prioritizing and balancing all technical issues.
• Able to apply temporary/permanent fixes to resolve operating problems quickly/efficiently, and to coordinate with vendors or agency personnel to accomplish same.
• Able to utilize various types of electronic and/or manual recording and information systems used by agency, office, or related units.
• Studied operating systems and available software to determine which programming technique will result in optimum timing, storage utilization, and overall efficiency.

Wall, New Jersey, US

• Delivered remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions for video conferencing systems.
• Responsible for reviewing critical and major alarms, alerts and connectivity status each day and respond according.
• Answer, evaluate, and prioritize requests for assistance from clients experiencing problems with software, networking, hardware with video conferencing systems.
• Collaborate with other support centers and business units to provide seamless problem resolution.
• Review diagnostic information to assist in isolation of issue (which could include, assistance interpreting log files).
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Trenton, NJ, US

• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Assisted in both upgrade and migrations of users to Microsoft Office and Cloud.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

West Long Branch, NJ, US

• Provide superb customer service to clients and participants before, during, and after camps and conference
• Serve as a liaison between Conference Service and Special Events and other University departments, including Media Services, Facilities, MUPD, Dining/Catering Services and Athletics
• Show initiative in supporting programs on campus by actively problem solving issues that may arise and providing high quality customer service
• Handle administrative duties as required to support Conference Services and Special Events

Richfield, Minnesota, US

• Assisted customers by demonstrating use of system features and configuration
• Detailed clear and concise instructions for users on the hardware and software installation of any audio or video equipment purchased
• Provided over-the-phone technical assistance and in store support to Best Buy customers
• Responsible in assisting customers in finding the complete and perfect solution.
• Also was responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buys full range of products, services, solutions, and channels.

Concession Stand and Usher