Jen Knight Email & Phone Number

Chicagoland

• Project Management & Team Leadership
• Managed development projects, ensuring seamless execution, timely milestones, and proactive problem-solving to enhance project efficiency.
• Acted as a crucial liaison between Sales and Development, ensuring effective communication & prompt delivery of program components, enhancing client satisfaction.
• Allocated project resources based on requirements, fostering clear task assignments and facilitating smooth workflow across teams.Client Material Production & Management
• Collaborated closely with Training Material Specialists to guarantee accurate & prompt delivery of client-ready materials, maintaining high accuracy and adherence to established style guides.
• Implemented and maintained a comprehensive file management system, ensuring the security and accessibility of valuable IP files.Team Management & Development

Schaumburg, IL

Materials Production and Management-Act as the "central hub" for the preparation and distribution of materials for upcoming sessions often requiring quick turnaround -Write, format, and edit training deliverables of high quality for clients, facilitators, and coaches under tight deadlines -Edit/tailor existing session materials such as agendas, leader.

• At Golden Age TechShops we focus on improving the quality of life for seniors by enhancing their ability to communicate with their families. We teach seniors how to use tablets to Skype, email and more.
• Develop and launch business model for a value added product line
• Manage all phases of the business running multiple projects simultaneously
• Execute market research and conduct needs analysis
• Design and present program curriculum using ADDIE method
• Conduct product testing and establish evaluation metrics

Chicago Loop

• Develop, organize, and lead new student orientation workshops
• Recruit and advise hundreds of potential students in making informed decisions on enrollment options in a data rich sales environment focused on results
• Identify and develop educational goals and strategies with over 40 students
• Execute the enrollment process, including securing financial aid
• Analyze attendance and student performance tools to plan for and support retention
• Counsel students to prepare for class and supported them to graduation

Oak Brook, IL

• Design and develop training curriculum, materials, and evaluations for staff of 150 employees in multiple departments of a customer service call center
• Facilitate effective technical, functional and interpersonal skills curriculum, including new hire orientation
• Use needs analysis to increase sales and productivity and improve efficiency
• Develop materials for and train staff on Microsoft Office products
• Assess calls and coached employees one on one and in small groups to continually develop staff as member of Quality Team
• Maintain and update training library/employee learning progress via proprietary LMS

Bachelors Of Science, Education

Activities and Societies: Kappa Delta Pi International Honor Society, Mu Chapter, National Education Association, Illinois Education.

Associate Of Arts (A.A.), Education, Gpa 3.95/4.0

Activities and Societies: High Honors Phi Theta KappaWorked full time while going to school full time for most of attendance.