Jennifer Koss

Jennifer Koss Email and Phone Number

Delivery Director at Perficient | Salesforce Practice @ Perficient
Pittsburgh, PA, US
Jennifer Koss's Location
Pittsburgh, Pennsylvania, United States, United States
Jennifer Koss's Contact Details

Jennifer Koss work email

Jennifer Koss personal email

n/a
About Jennifer Koss

With over 10 years of experience as a project manager and a certified scrum master, I deliver business benefits and bottom-line results for complex and large-scale Salesforce projects. I combine scrum and traditional project management methodologies to ensure delivery teams meet the expectations and needs of diverse stakeholders across multiple functions and levels.My superpower skill is translating technical concepts and needs into plain terms for business decision-makers. I listen to and partner with executives and end-users to align project goals, scope, and outcomes with the strategic vision and mission of the organization. I'm passionate about customer relationship management, team development, and process improvement, and I leverage them to optimize project performance and quality.

Jennifer Koss's Current Company Details
Perficient

Perficient

View
Delivery Director at Perficient | Salesforce Practice
Pittsburgh, PA, US
Website:
perficient.com
Employees:
4261
Jennifer Koss Work Experience Details
  • Perficient
    Perficient
    Pittsburgh, Pa, Us
  • Perficient
    Delivery Director
    Perficient Apr 2024 - Present
    St Louis, Mo 63141, Mo, Us
  • Perficient
    Sr. Project Manager
    Perficient Jun 2023 - Apr 2024
    St Louis, Mo 63141, Mo, Us
    I lead multiple global Salesforce project teams in complex, large business environments. I utilize a balanced mix of scrum and traditional PM skillsets. My delivery teams are engaged, high-performing, and consistently deliver business value on time and within budget.
  • Perficient
    Project Manager | Certified Scrum Master
    Perficient Jun 2022 - Jun 2023
    St Louis, Mo 63141, Mo, Us
  • Rosie'S Workshop
    Co-Founder
    Rosie'S Workshop May 2022 - Present
    Pittsburgh, Pennsylvania, Us
    Rosie's Workshop - a vertically integrated brand. The business continues to grow with a production facility, e-commerce site, and two brick-and-mortar locations in Pittsburgh and New York.
  • Rosie'S Workshop
    Co-Founder | Customer Experience | Employee Experience
    Rosie'S Workshop Jan 2017 - May 2022
    Pittsburgh, Pennsylvania, Us
    • Customer experience (CX) strategy, seeing year-over-year increase in customer loyalty and <1% return rate. Includes employee experience (EX) with personalized employee development and training.• Business systems implementation for financials, CRM, multi-level bill-of-materials, inventory management, and management dashboards.• All back-office functions, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
  • Ikoss Consulting
    Owner | Management Consultant
    Ikoss Consulting Oct 2011 - Jun 2022
    Westfield, Ny, Us
    Work with national organizations specializing in project management, process redesign, system implementations, organizational change management, and business case development. Business areas of experience: finance, HR, payroll, IT, operations, manufacturing, and sales & retention.Technology includes: Salesforce, SAP, PeopleSoft, EDW, Authoria Knowledge Base, Cornerstone
  • Ikoss Consulting
    Coo
    Ikoss Consulting Oct 2011 - Dec 2016
    Westfield, Ny, Us
    • Business planning, financial reporting, forecasting, and ad hoc data analysis.• Client relationship management, contract negotiation, Statement of Work (SOW) administration.• All back-office functions: accounting, payroll, legal & compliance, IT, recruiting, hiring, employee development & training.• Designed and implemented financial systems, Customer Relationship Management (CRM) system, employee portal, and content management system (knowledge base).
  • Ikoss Consulting
    Process Improvement And Technical Training Consultant
    Ikoss Consulting Apr 2002 - Sep 2011
    Westfield, Ny, Us
    Various Fortune 500 enterprise wide initiatives, leading teams of consultants and project work streams in technical and financial training development and facilitation, cross-functional process improvement utilizing Lean Six Sigma methodology, performing change impact assessments, facilitating change plans, stakeholder management, implementing metrics, process mapping, and aligning jobs and responsibilities. Technology included: EDW, SAP FI/CO, SAP ERP, PeopleSoft, ADP Payroll, Visio, Camtasia
  • Phoenix Metal Fabricating, Inc
    Manager Information Technology
    Phoenix Metal Fabricating, Inc Jun 1999 - Mar 2002
    Jamestown, New York, Us
    Responsible for Information Technology (IT) systems, data security, and IT risk management. Managed team of consultants and support staff. Led Y2K Epicor ERP system implementation.
  • Ikon Technology Services  (Ricoh)
    Certified Principal Applications Instructor
    Ikon Technology Services (Ricoh) Feb 1998 - May 1999
    • In-person technical training in entry-level network administration, Microsoft Project, Access, SQL and Crystal Reporting, QuickBooks, Microsoft Office Suite• Facilitated Ikon’s Train the Trainer program

Jennifer Koss Skills

Change Management Business Process Process Improvement Organizational Development Business Analysis Erp Analysis Management Consulting Project Management Customer Service Management Training Vendor Management Business Process Improvement Performance Management Strategic Planning Sap Budgets Crm Consulting Leadership Peoplesoft Program Management Team Building Team Leadership Enterprise Resource Planning Human Resources Organizational Design System Architecture

Jennifer Koss Education Details

  • State University Of New York At Fredonia
    State University Of New York At Fredonia
    Computer Education
  • Roberts Wesleyan University
    Roberts Wesleyan University
    Business With Concentration In Marketing

Frequently Asked Questions about Jennifer Koss

What company does Jennifer Koss work for?

Jennifer Koss works for Perficient

What is Jennifer Koss's role at the current company?

Jennifer Koss's current role is Delivery Director at Perficient | Salesforce Practice.

What is Jennifer Koss's email address?

Jennifer Koss's email address is je****@****ent.com

What schools did Jennifer Koss attend?

Jennifer Koss attended State University Of New York At Fredonia, Roberts Wesleyan University.

What are some of Jennifer Koss's interests?

Jennifer Koss has interest in Stem, Sci Fi, Golfing, Science Fiction, Golf, Gardening, Photography, Video Production And Photography, Golfing With My Dad, Colorful And Unique Professional Style.

What skills is Jennifer Koss known for?

Jennifer Koss has skills like Change Management, Business Process, Process Improvement, Organizational Development, Business Analysis, Erp, Analysis, Management Consulting, Project Management, Customer Service, Management, Training.

Who are Jennifer Koss's colleagues?

Jennifer Koss's colleagues are Darius Ionica, Ruth S Harding, Ladaysha Sherrod, Chloe Cameron, Danilo Saczewiczyk, Nenad Nicevski, Abhilash Mowale.

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