Jennifer Koss Email and Phone Number
Jennifer Koss work email
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Jennifer Koss personal email
With over 10 years of experience as a project manager and a certified scrum master, I deliver business benefits and bottom-line results for complex and large-scale Salesforce projects. I combine scrum and traditional project management methodologies to ensure delivery teams meet the expectations and needs of diverse stakeholders across multiple functions and levels.My superpower skill is translating technical concepts and needs into plain terms for business decision-makers. I listen to and partner with executives and end-users to align project goals, scope, and outcomes with the strategic vision and mission of the organization. I'm passionate about customer relationship management, team development, and process improvement, and I leverage them to optimize project performance and quality.
Perficient
View- Website:
- perficient.com
- Employees:
- 4261
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PerficientPittsburgh, Pa, Us
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Delivery DirectorPerficient Apr 2024 - PresentSt Louis, Mo 63141, Mo, Us
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Sr. Project ManagerPerficient Jun 2023 - Apr 2024St Louis, Mo 63141, Mo, UsI lead multiple global Salesforce project teams in complex, large business environments. I utilize a balanced mix of scrum and traditional PM skillsets. My delivery teams are engaged, high-performing, and consistently deliver business value on time and within budget.
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Project Manager | Certified Scrum MasterPerficient Jun 2022 - Jun 2023St Louis, Mo 63141, Mo, Us
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Co-FounderRosie'S Workshop May 2022 - PresentPittsburgh, Pennsylvania, UsRosie's Workshop - a vertically integrated brand. The business continues to grow with a production facility, e-commerce site, and two brick-and-mortar locations in Pittsburgh and New York. -
Co-Founder | Customer Experience | Employee ExperienceRosie'S Workshop Jan 2017 - May 2022Pittsburgh, Pennsylvania, Us• Customer experience (CX) strategy, seeing year-over-year increase in customer loyalty and <1% return rate. Includes employee experience (EX) with personalized employee development and training.• Business systems implementation for financials, CRM, multi-level bill-of-materials, inventory management, and management dashboards.• All back-office functions, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
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Owner | Management ConsultantIkoss Consulting Oct 2011 - Jun 2022Westfield, Ny, UsWork with national organizations specializing in project management, process redesign, system implementations, organizational change management, and business case development. Business areas of experience: finance, HR, payroll, IT, operations, manufacturing, and sales & retention.Technology includes: Salesforce, SAP, PeopleSoft, EDW, Authoria Knowledge Base, Cornerstone -
CooIkoss Consulting Oct 2011 - Dec 2016Westfield, Ny, Us• Business planning, financial reporting, forecasting, and ad hoc data analysis.• Client relationship management, contract negotiation, Statement of Work (SOW) administration.• All back-office functions: accounting, payroll, legal & compliance, IT, recruiting, hiring, employee development & training.• Designed and implemented financial systems, Customer Relationship Management (CRM) system, employee portal, and content management system (knowledge base).
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Process Improvement And Technical Training ConsultantIkoss Consulting Apr 2002 - Sep 2011Westfield, Ny, UsVarious Fortune 500 enterprise wide initiatives, leading teams of consultants and project work streams in technical and financial training development and facilitation, cross-functional process improvement utilizing Lean Six Sigma methodology, performing change impact assessments, facilitating change plans, stakeholder management, implementing metrics, process mapping, and aligning jobs and responsibilities. Technology included: EDW, SAP FI/CO, SAP ERP, PeopleSoft, ADP Payroll, Visio, Camtasia
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Manager Information TechnologyPhoenix Metal Fabricating, Inc Jun 1999 - Mar 2002Jamestown, New York, UsResponsible for Information Technology (IT) systems, data security, and IT risk management. Managed team of consultants and support staff. Led Y2K Epicor ERP system implementation. -
Certified Principal Applications InstructorIkon Technology Services (Ricoh) Feb 1998 - May 1999• In-person technical training in entry-level network administration, Microsoft Project, Access, SQL and Crystal Reporting, QuickBooks, Microsoft Office Suite• Facilitated Ikon’s Train the Trainer program
Jennifer Koss Skills
Jennifer Koss Education Details
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State University Of New York At FredoniaComputer Education -
Roberts Wesleyan UniversityBusiness With Concentration In Marketing
Frequently Asked Questions about Jennifer Koss
What company does Jennifer Koss work for?
Jennifer Koss works for Perficient
What is Jennifer Koss's role at the current company?
Jennifer Koss's current role is Delivery Director at Perficient | Salesforce Practice.
What is Jennifer Koss's email address?
Jennifer Koss's email address is je****@****ent.com
What schools did Jennifer Koss attend?
Jennifer Koss attended State University Of New York At Fredonia, Roberts Wesleyan University.
What are some of Jennifer Koss's interests?
Jennifer Koss has interest in Stem, Sci Fi, Golfing, Science Fiction, Golf, Gardening, Photography, Video Production And Photography, Golfing With My Dad, Colorful And Unique Professional Style.
What skills is Jennifer Koss known for?
Jennifer Koss has skills like Change Management, Business Process, Process Improvement, Organizational Development, Business Analysis, Erp, Analysis, Management Consulting, Project Management, Customer Service, Management, Training.
Who are Jennifer Koss's colleagues?
Jennifer Koss's colleagues are Darius Ionica, Ruth S Harding, Ladaysha Sherrod, Chloe Cameron, Danilo Saczewiczyk, Nenad Nicevski, Abhilash Mowale.
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