Jennifer Krout Email & Phone Number

Blue Bell, Pennsylvania, United States

- Initiate, support, and provide feedback for learning engagement processes- Conduct 1:1 coaching or cohort sessions with participants and supervisors to successfully address requirements and barriers associated with developmental programs or initiatives- Administer talent check-ins and maintain supportive assessment, survey, and coaching tools. - Execute.

Blue Bell, Pennsylvania, United States

Blue Bell, Pennsylvania, United States

- Leads, develops, coaches, and counsels staff on the L&D team- A positive culture mentor and role model for the park, HR division, and L&D team- Motivates and instills in associates and park Leaders positive service-focused expectations and understanding-Instructs and leads classes in both classroom and virtual settings for associates and park.

Allentown, Pennsylvania, United States

- Successfully onboard over 3,000 associates using HRIS system known as SumTotal- Verifies and Maintains personnel documentation for seasonal associates regarding onboarding, off boarding, and audits.- Responsible for data entry, new hire post offer and on-boarding compliance.-Working knowledge of HRIS system known as Ceridian Dayforce and Recruiting.

Maple Glen, Pennsylvania, United States

• Successfully transitioned from server role to takeout role during 2020 pandemic while instituting new sanitation protocols
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Communicated with kitchen staff to ensure proper wait times and work flow increasing customer satisfaction.
• Operated POS terminals to input orders, split bills and calculate totals.
• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Provided exceptional service to 80+ customers per day.

King Of Prussia, Pennsylvania

• Administrator of Service Plan and Maintenance Agreement teams consisting of 10+ employees
• Reviewed, Priced, Mailed, Processed & Tracked contract payments for 500+ customers each month
• A/R collections for 50+ customers each month with 90% success.
• Customer service including inbound/outbound calls – an average of 20/day.
• Administrative support to customer experience team assist in customer service as needed

• Register community members for recreation programs, handle revenue and enter information into RecDesk.
• Directed community members to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Processed payments and updated accounts to reflect balance changes.
• Assisted with coordination and planning of the Lansdale Arts Festival, Summer Concert Series, Summer Meal Program, and support structures.
• Completed basic clerical tasks, including filing paperwork, recordkeeping, inputting data and answering phones and emails.

Montgomeryville, Pennsylvania, United States

• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Minimized customer wait times by efficiently taking and filling large volume of orders each day.
• Processed customers' payments and provided receipts.
• Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
• Rearranged tables and chairs, located or rolled extra silverware and dinnerware to prepare for large groups.

• Responsible for scheduling appointments for 8+ stylists on Salon Iris.
• Inventoried, displayed, and finalized retail sale of merchandise.
• Conducted all cash register duties and tracked the finances for each business day.
• Maintained cleanliness of the salon by sweeping up hair, folding towels, washing dishes and maintaining overall upkeep of salon cleanliness for service and presentation.
• Helped stylists with their daily tasks including shampooing, coloring, and blow drying.
• Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions.

Lansdale, Pennsylvania, United States

• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Pre-booked future appointments to increase repeat business.
• Checked guests in quickly, offered beverages, and prepared for service.
• Organized customer information and processed online payments using QuickBooks
• Reviewed inventory, assessed needs and placed orders to keep stock available for employees.

North Penn High School

Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency. Provides emergency care and treatment as required until the arrival of emergency medical services.

Provide concessions for 2 community pools. Prepare food and shop for daily use. Greet and serve customers. Handle transactions.

Associate Of Science - As, Psychology

Philosophy

Activities and Societies: Maroon and Gold Concert Band, Maroon and Gold Marching Band, Tau Beta Sigma Sorority18 credits completed toward.

Cosmetology/Cosmetologist, General

Psychology

Activities and Societies: Alpha Phi Omega Service Fraternity Eye to Eye Mentoring Program Nite Owls Community Band18 credits completed.

Education record

Activities and Societies: Wind Ensemble, PMEA Regional Band, PMEA District Band, Orchestra, Pit Band, Concert Band, Marching Band, Yearbook