Seasoned change agent who delivers high quality results in a deadline-driven environment. Over 25 years of progressive information technology experience, including chief of staff, product management, product owner, implementations, systems analysis, quality analysis and technical support in healthcare industry. Excellence in communication skills with all levels of management, customers, marketing, sales and development team members. Exceptional research, decision-making and problem-solving skills. Passionate about process improvement and mentoring colleagues to reach their individual and career goals. Work in direct collaboration with the Chief Product Officer to support the growth, innovation, and delivery of all Enterprise Software solutions in our portfolio. Maintain a constant pulse on the organization by influencing operational readiness related to specific product driven initiatives which include (but not limited to) customer experience and journey mapping, communities of excellence, staff mentoring and career development, budgeting and forecasting, finance and payments, communications, business continuity plans, and infrastructure. Lead cross-functional, high-impact programs to minimize customer disruption and enhance the customer experience through value-added product and service developments.Assist in shaping the organizational culture and work environment by ensuring the company’s and the CPO’s business strategy is clearly communicated and cascaded within key operational groups.Establish, maintain, and enforce the rhythm of business by continually driving alignment to and execution of core business priorities.Build critical connections and bridges between executive leadership, department managers, and front-line associates to understand roadblocks in key initiatives and drive change.

Primarily responsible for delivering a comprehensive product management strategy for an enterprise level software solution. Functioned as a central resource with the software design, development, quality assurance, marketing and sales teams as the product moved to completion and distribution. Ensured that the product delivered met specifications and quality goals. • Responsible for creating and managing roadmaps. Negotiate customer requests (internal and external) and managed development capacity to meet customers' needs. Responsible for defining/gathering requirements and prioritizing those requirements in a backlog. Collaborate/negotiate with development, project management, clients, sales, internal integration teams, on resource demand vs. resource capacity. • Work closely with Product Managers and customers (internal and external) to understand business needs and how future product releases will lead to new product offerings. Manage current portfolio and assist in developing business cases to bring new initiatives to market.• Responds to questions and issues from current and prospective customer base regarding product capabilities, software defects, and product performance. • Attend annual customer conference as a regular workshop presenter.• Works closely with Sales team to identify product opportunities and to close the business. • Collaborate with Marketing to create tools for Sales team to assist them in selling the products. Assist in preparing and reviewing RFPs.• Serve as a product champion for new and existing products. • Ensure that all staff members were constantly looking for new opportunities when working on a client engagement. • Carry out supervisory responsibilities in accordance with policies and laws.

Primarily responsible for eliciting, analyzing, validating, verifying, and managing the business needs of the customers (internal and external) for a healthcare software.• Analysis and understanding of market and federal needs and the incorporation of requirements into product plans.• Complete management of product lifecycle, from conception and strategic planning through requirements definition, development, launch, and post-launch customer satisfaction.• Strategic planning and management of a multi-year roadmap.• Maximizing the end-to-end customer experience across all aspects of the solution.• Communication, collaboration, and leadership of cross-functional teams to successfully develop and release products, support marketing and sales efforts, and streamline and enhance internal processes.• Creation, analysis, and proposal of new product ideas and opportunities.• Customer advocacy and evangelism.• Supported sales and corporate partners with product-related activities and customer meetings as needed.• Worked closely with other business units to manage product roadmaps, requirements, release schedules, training and support.• Specified market requirements for current and future products by conducting market analysis supported by on-going visits to customers and prospects.• Regularly attended industry conferences to stay on top of latest federal mandates impacting software.• Reviewed and approved RFPs.

• Managed team of three project managers and six business analysts• Implemented 100+ EDI implementations, both proprietary formats as well as federally mandated formats (HIPAA).• Prioritized and managed systems change requirements for department; scheduled and allocated resources involving developers, analysts, corporate testers, and database administrators • Interviewed users to assess requirements for software application projects and documented business rules • Wrote technical specifications for software development• Prepared data mappings, completed gap analysis for database and systems conversion and integration • Developed test plans and scenarios and performed regression testing. • Coordinated user acceptance testing.• Conducted prioritization meetings for IS, operations, and account management. • Conducted meetings with clients, acted as consultant to other departments