Jen Myeongjin Lee, Ph.D, Mba Email & Phone Number

Kirkland, Wa, Us

Needham, Ma, Us

Seodaemun-Gu, Seoul, Kr

Teaching ML/AI product development

San Jose, Ca, Us

Seattle, Wa, Us

Seattle, Wa, Us

New York, Ny, Us

New York, Ny, Us

Seattle, Wa, Us

Chicago, Il, Us

• Leading customer/digital intelligence projects, which includes Tealeaf implementation for united.com • Proficient in web analytics tools and languages: Tealeaf, Google Analytics, SPLUNK, JavaScript, HTML, JAVA• Leading an initiative to create Marketing analytics/reporting portal utilizing OBIEE and web technologies

Chicago, Il, Us

• Leading and presiding efforts to implement new sales reporting platform based on OBIEE• Establish and manage centralized Help Desk team and processes to support with sales information systems for worldwide sales groups• Responsible for portfolio management to represent sales resources group• Responsible for managing and realizing merger synergy through renegotiated contracts

Chicago, Il, Us

• Represented United’s sales division in designing and implementing Sales/revenue data hub for Atlantic joint venture• Planed product road map for QSI (service share index) strategy; led 4- member cross functional team to analyze, design and implement the new version of QSI for both travel agencies and corporate account contracts.• Performed biannual regional and country level revenue planning and negotiating the plan with International point of sale• Responsible for monthly revenue reporting including variance analysis, channel, and point of sale reports• Supported international sales offices by providing revenue efficiency model, various recurring and ad-hoc reports, and training; proficient in reporting platforms such as Business Objects, Brio, xcelsius and Cognos. • Performed account efficiency analysis to identify characteristics of best/worst performers, utilizing regression and cluster analyses (k-means with 9 clusters). • Designed and developed a global reporting strategy to enhance productivity via accurate and informative reporting, addressing needs from various levels of sales organization.• Performed a cost-benefit analysis to reduce sales commissions by $1.2 M annually; led the project from front-end planning to implementation, including communication strategy for the sales offices overseas.• Hosted global sales analyst forums from 2007-2008

• Managed 10 new web service products from design to launch; tested concept with prototype, negotiated business requirements, and maintained a checklist to ensure successful delivery on time; identified gaps in the current web service management process and drove process improvements to reduce errors and increase productivity• Drafted RFPs to advise on vendor selection to outsource webservice implementation• Coordinated software releases across 4 development divisions as an interim release manager

• Led a 7-member team on the star alliance upgrade project, adopting XP (eXtreme Programming) process; successfully managed timelines and budgets, while working with other teams from 7 countries• Managed a cross-functional team to upgrade united.com middleware that enhanced response time and throughput• Collaborated with a marketing team, using XP process, in prototyping a customized CRM product to facilitate segmenting of Web visitors, to track purchasing history, and to target web contents specific to each segment• Evaluated the application development and release processes, and implemented solution to reduce the overhead by 75%

• Planned and hosted cyber Earthday 98 event at NPAC, interviewed by Syracuse Record• Designed and developed customized computer interfaces to enhance usability for physically disabled children; hosted the SmartDesk Cyber Camp to teach children the needs for new computer human interface; presented at Sigkids at SIGGRAPH 98, Orlando FL and at Super Computing 96, PA

Mba, Business

Phd, Electrical Engineering And Computer Science

Bs, Computer Science