Jen Myeongjin Lee, Ph.D, Mba Email & Phone Number

Kirkland, WA, US

Needham, MA, US

Seodaemun-gu, Seoul, KR

Teaching ML/AI product development

San Jose, CA, US

Seattle, WA, US

Seattle, WA, US

New York, NY, US

New York, NY, US

Seattle, WA, US

Chicago, IL, US

• Leading customer/digital intelligence projects, which includes Tealeaf implementation for united.com
• Proficient in web analytics tools and languages: Tealeaf, Google Analytics, SPLUNK, JavaScript, HTML, JAVA
• Leading an initiative to create Marketing analytics/reporting portal utilizing OBIEE and web technologies

Chicago, IL, US

• Leading and presiding efforts to implement new sales reporting platform based on OBIEE
• Establish and manage centralized Help Desk team and processes to support with sales information systems for worldwide sales groups
• Responsible for portfolio management to represent sales resources group
• Responsible for managing and realizing merger synergy through renegotiated contracts

Chicago, IL, US

• Represented United’s sales division in designing and implementing Sales/revenue data hub for Atlantic joint venture
• Planed product road map for QSI (service share index) strategy; led 4- member cross functional team to analyze, design and implement the new version of QSI for both travel agencies and corporate account contracts.
• Performed biannual regional and country level revenue planning and negotiating the plan with International point of sale
• Responsible for monthly revenue reporting including variance analysis, channel, and point of sale reports
• Supported international sales offices by providing revenue efficiency model, various recurring and ad-hoc reports, and training; proficient in reporting platforms such as Business Objects, Brio, xcelsius and Cognos.
• Performed account efficiency analysis to identify characteristics of best/worst performers, utilizing regression and cluster analyses (k-means with 9 clusters).

• Managed 10 new web service products from design to launch; tested concept with prototype, negotiated business requirements, and maintained a checklist to ensure successful delivery on time; identified gaps in the.
• Drafted RFPs to advise on vendor selection to outsource webservice implementation
• Coordinated software releases across 4 development divisions as an interim release manager

• Led a 7-member team on the star alliance upgrade project, adopting XP (eXtreme Programming) process; successfully managed timelines and budgets, while working with other teams from 7 countries
• Managed a cross-functional team to upgrade united.com middleware that enhanced response time and throughput
• Collaborated with a marketing team, using XP process, in prototyping a customized CRM product to facilitate segmenting of Web visitors, to track purchasing history, and to target web contents specific to each segment
• Evaluated the application development and release processes, and implemented solution to reduce the overhead by 75%

• Planned and hosted cyber Earthday 98 event at NPAC, interviewed by Syracuse Record
• Designed and developed customized computer interfaces to enhance usability for physically disabled children; hosted the SmartDesk Cyber Camp to teach children the needs for new computer human interface; presented at.

Mba, Business

Phd, Electrical Engineering And Computer Science

Bs, Computer Science