Gifted with quick wit and superb adaptational skills, I am a powerhouse dynamo placed in any role. I am happiest juggling a variety of challenging tasks and providing solutions that are simultaneously pragmatic and innovative. I offer impeccable customer service and team support alike. - People with the opportunity to engage me walk away feeling heard, impressed with the speedy and flexible resolution of grievances (if any) and always with a glowing heap of praise and heartfelt loyalty to the brand I've represented. Presented with the responsibility of preparing graphic assets, I deliver outstanding product.- I excel under direct guidance and critique throughout projects, and too I shine when I am left to independently pursue and hone. - I am always eager to organically and intelligently facilitate the expression of a client's vision. - My professional art 'style' is one of transparency and integrity, as I have carefully balanced my skills to be adaptive to the unique context of each instance of individual branding.My computer skills are fully what our world has come to expect of Millennials (say what you will of us!)- Social media and internet research were the 'games' I grew up playing, and I'm an effortless and immediate study in systems I'm unfamiliar with, rare as they may be. - General office admin software are a piece of cake to me and I have a dependable 100+ WPM typing agility. - With the handy ability to self-teach what I don't know, I present a formidable on-your-feet problem-solving skillset. - I have no bias or preference toward any system.Communication is my forté.- I take an earnest pleasure in preparing accurate and digestible information for others' consumption. - Whether educating my team or preparing metrics for supervisors, my eyes and ears always open, as I am passionately invested in intuiting the robust individual nuances of each client and finessing my communications accordingly.
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Marketing & Customer Care ElfFlowtoys Jun 2015 - Jan 2021I wear many hats at Flowtoys. Some of my duties include:- Receiving & processing warranty shipments- Follow-up & contact of customers for warranty - customer care & satisfaction- Overseeing reseller shipments- Maintaining & developing store web site graphics, copy, product pages, and other promotional materials- Developing and implementing social outreach strategies, such as contests and newsletters- Identifying, pursuing and recording IP / copyright infringements via C+D- Preparing marketing materials & assets; maintaining and implementing retargeting campaigns- Manipulating existing assets for new materials and merchandise designs- Being an all-around rockstar and so much more... -
Project CoordinatorBe A Mentor, Inc. Jan 2014 - Apr 2015714 B Street, Hayward, Ca 94541As the project coordinate, some of my roles with Be A Mentor include:- Contact, guidance and correspondence with adult volunteer mentors and children & families- Conducting interviews, administering research instruments, while adhering to strict federal clearance procedures- Coordination of matches between youths and mentors, which I also oversee / supervise as their relationship develops throughout the course of the match- Outreach and recruitment materials; visual (posters, flyers, brochures); official communication (email campaigns, letters, paycheck slips, etc)- Aiding in the facilitation of collaboration between partner agencies- Preparing participants for their volunteer work through educational seminars and research-based enhancement training- Internal informational database management and organization- Constructing and overseeing youth-focused events for the benefit of volunteers- Serving as an on-call point of guidance, support, and education -
Catering Delivery DriverNoah'S Bagels Sep 2013 - Jan 20143351 Lakeshore Ave, Oakland, Ca 94610Made the most of my time at Noah's by providing:- Preparation of large corporate catering orders and ensuring timely delivery- Superior competence and efficiency handling daily POS and behind-the-bar customer service- Safe, consistent food & order preparation- Overwhelmingly positive experiences to even the most challenging customers- Myself as a pleasant, supportive team member who actively sought to make the retail experience one that is both fun and highly productive =)
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E-Learning Game DeveloperEleutian Technology Dec 2012 - Jan 2014RemoteWith Eleutian, I had an amazing opportunity to:- Develop e-learning games from assets provided by many members of a team- Incorporate strict layout guidelines and adhere to a high level of standards determined by Oxford- Utilize Adobe Captivate 6 & 7 to construct drag and drop and quiz games on a contractual base per module- Determine aesthetic layout, implement functionality, and debug for perfection in execution- QA other team member's submissions for standard adherence and execution- Implement edits and adjustments to products based on constructive feedback and on-going team analysis of the merit and multicutural appropriatenenss of materials -
Temp. Volunteer Recruitment CoordinatorMuscular Dystrophy Association May 2013 - Aug 20131388 Sutter St, San Francisco, Ca 94109Thanks to AppleOne, I was given the chance to shine for MDA by:- Cold-calling anywhere between 100-250 people a day throughout California- Utilizing strategic persuasion and rebuttals to secure donors for ongoing MDA events in various areas- Maintaining an excellent record of success in not only signing people on, but also specifically winning over donors who offer disproportionally large contributions and consistent participation alike- Executing a tired & poorly-written script hundreds of times a day in a believably naturalistic, engaging and fun manner- Leaving even the grumpiest cold-call recipients laughing by the end of a call =) -
Temp. TranscriptionistNational Council On Crime And Delinquency Mar 2013 - May 20131970 Broadway Suite 500, Oakland Ca 94612AppleOne secured an awesome opportunity to provide transcription work to the National Council on Crime and Delinquency! At the NCCD, I performed the following:- Transcribed over 60 hours of poor quality audio (usually in public locations with massive audio interference) in an astoundingly quick time frame- Delivered transcription that was formatted in an organized, visually-pleasing and easy-to-code manner right from the start, no extra time needed to edit- Gained an incredible insight into the inhumane and outrageous subjection of our nation's most vulnerable youth population to adult criminal processing procedures -
Illustrator / Character ArtistDan Fogler Jun 2012 - Oct 2012RemoteDan Fogler, the American actor best known for his roles in the hit TV series Hannibal and comedy movie Balls of Fury, contacted me to produce work for the upcoming sequel to his graphic novel, Moon Lake. I was tasked with delivering a 12-character lineup with a simple background in homage to The Usual Suspects. I delivered sketches and concepts for review and approval before digitally penciling, inking, and coloring the piece based on limited written and visual references.
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Assistant Web ManagerMica Jul 2010 - Aug 2010My very first job! I was so extremely fortunate to have this opportunity to:- Maintain & overhaul the school's HR informational database- Reorganize the flow, appearance, and copy of the web interface for the school's HR branch of the website- Take feedback and guidance from a great & supportive HR team in order to ensure their portal reflected all information accurately and in a visually-pleasing manner- Develop an informed understanding of the in-house software used to securely manage our website's data
Jen Light Education Details
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Double; Illustration And Animation
Frequently Asked Questions about Jen Light
What is Jen Light's role at the current company?
Jen Light's current role is Marketing and Customer Care Admin.
What schools did Jen Light attend?
Jen Light attended Maryland Institute College Of Art, Milwaukee Institute Of Art And Design.
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