Jen Light Email & Phone Number

I wear many hats at Flowtoys. Some of my duties include:- Receiving & processing warranty shipments- Follow-up & contact of customers for warranty - customer care & satisfaction- Overseeing reseller shipments- Maintaining & developing store web site graphics, copy, product pages, and other promotional materials- Developing and implementing social outreach strategies, such as contests and newsletters- Identifying, pursuing and recording IP / copyright infringements via C+D- Preparing marketing materials & assets; maintaining and implementing retargeting campaigns- Manipulating existing assets for new materials and merchandise designs- Being an all-around rockstar and so much more...

714 B Street, Hayward, Ca 94541

As the project coordinate, some of my roles with Be A Mentor include:- Contact, guidance and correspondence with adult volunteer mentors and children & families- Conducting interviews, administering research instruments, while adhering to strict federal clearance procedures- Coordination of matches between youths and mentors, which I also oversee / supervise as their relationship develops throughout the course of the match- Outreach and recruitment materials; visual (posters, flyers, brochures); official communication (email campaigns, letters, paycheck slips, etc)- Aiding in the facilitation of collaboration between partner agencies- Preparing participants for their volunteer work through educational seminars and research-based enhancement training- Internal informational database management and organization- Constructing and overseeing youth-focused events for the benefit of volunteers- Serving as an on-call point of guidance, support, and education

3351 Lakeshore Ave, Oakland, Ca 94610

Made the most of my time at Noah's by providing:- Preparation of large corporate catering orders and ensuring timely delivery- Superior competence and efficiency handling daily POS and behind-the-bar customer service- Safe, consistent food & order preparation- Overwhelmingly positive experiences to even the most challenging customers- Myself as a pleasant, supportive team member who actively sought to make the retail experience one that is both fun and highly productive =)

Remote

With Eleutian, I had an amazing opportunity to:- Develop e-learning games from assets provided by many members of a team- Incorporate strict layout guidelines and adhere to a high level of standards determined by Oxford- Utilize Adobe Captivate 6 & 7 to construct drag and drop and quiz games on a contractual base per module- Determine aesthetic layout, implement functionality, and debug for perfection in execution- QA other team member's submissions for standard adherence and execution- Implement edits and adjustments to products based on constructive feedback and on-going team analysis of the merit and multicutural appropriatenenss of materials

1388 Sutter St, San Francisco, Ca 94109

Thanks to AppleOne, I was given the chance to shine for MDA by:- Cold-calling anywhere between 100-250 people a day throughout California- Utilizing strategic persuasion and rebuttals to secure donors for ongoing MDA events in various areas- Maintaining an excellent record of success in not only signing people on, but also specifically winning over donors who offer disproportionally large contributions and consistent participation alike- Executing a tired & poorly-written script hundreds of times a day in a believably naturalistic, engaging and fun manner- Leaving even the grumpiest cold-call recipients laughing by the end of a call =)

1970 Broadway Suite 500, Oakland Ca 94612

AppleOne secured an awesome opportunity to provide transcription work to the National Council on Crime and Delinquency! At the NCCD, I performed the following:- Transcribed over 60 hours of poor quality audio (usually in public locations with massive audio interference) in an astoundingly quick time frame- Delivered transcription that was formatted in an organized, visually-pleasing and easy-to-code manner right from the start, no extra time needed to edit- Gained an incredible insight into the inhumane and outrageous subjection of our nation's most vulnerable youth population to adult criminal processing procedures

Remote

Dan Fogler, the American actor best known for his roles in the hit TV series Hannibal and comedy movie Balls of Fury, contacted me to produce work for the upcoming sequel to his graphic novel, Moon Lake. I was tasked with delivering a 12-character lineup with a simple background in homage to The Usual Suspects. I delivered sketches and concepts for review and approval before digitally penciling, inking, and coloring the piece based on limited written and visual references.

My very first job! I was so extremely fortunate to have this opportunity to:- Maintain & overhaul the school's HR informational database- Reorganize the flow, appearance, and copy of the web interface for the school's HR branch of the website- Take feedback and guidance from a great & supportive HR team in order to ensure their portal reflected all information accurately and in a visually-pleasing manner- Develop an informed understanding of the in-house software used to securely manage our website's data

Bachelor Of Fine Arts; Bfa, Double; Illustration And Animation

2008