Jennifer L. Koch Email & Phone Number

Cleveland/Akron, Ohio Area

The Head of Organizational Development is instrumental in supporting the growth of the organization focused on organizational design, employee development, recruiting, succession planning and M&A integration.

Cleveland, Ohio

Manage HR Technology Strategy, HR Analytics, HR Program Office, Strategic Third-Party Management and HR Business Partner for Human Resources organization. Lead team of 5 and manage multi-million dollar vendor budget and Technology investment.- Directed strategy, implementation and establishment of third party administration for new Learning Management System / Cornerstone On Demand with third party administration from Alight Solutions.- Created new HR Intern & Analyst program to… Show more Manage HR Technology Strategy, HR Analytics, HR Program Office, Strategic Third-Party Management and HR Business Partner for Human Resources organization. Lead team of 5 and manage multi-million dollar vendor budget and Technology investment.- Directed strategy, implementation and establishment of third party administration for new Learning Management System / Cornerstone On Demand with third party administration from Alight Solutions.- Created new HR Intern & Analyst program to develop future talent for the HR organization; 70% conversion of interns to analysts over 3 years.- Established 3-year roadmap to build new HR Analytics capability companywide; ran a cohort of 20 HR Reporting and Analytics professionals and implemented Tableau and Visier.- Spearheaded efforts to improve usability of Workday by managers; ran usability study to identify improvements and then leveraged Workday questionnaire functionality to measure progress. Show less

Cleveland, Ohio

Selected to lead HR Transition team for acquisition of First Niagara and served on Merger Change Management team. Reported to Merger Leadership team with accountability for talent assessment, cultural integration, training, recruiting and employee related functions. Led 30 people accountable for 14 work streams.- Achieved multi-million in savings through employee and vendor efficiencies.- Trained 5000+ client facing employees with 300 sessions (450,000+ hours) in preparation for the… Show more Selected to lead HR Transition team for acquisition of First Niagara and served on Merger Change Management team. Reported to Merger Leadership team with accountability for talent assessment, cultural integration, training, recruiting and employee related functions. Led 30 people accountable for 14 work streams.- Achieved multi-million in savings through employee and vendor efficiencies.- Trained 5000+ client facing employees with 300 sessions (450,000+ hours) in preparation for the launch of “Customer Day One” which welcomed 1 million new customers to Key.- Exceeded retention target for talent critical to the merger through negotiating retention agreements.- Led company through 5 waves of talent assessment creating new combined organization. • Assessed, interviewed, and tracked status of 9000 employees. • Wrote job descriptions, designed newly created organization, and extended offers.- Designed new redeployment program for impacted employees; offered career workshops and dedicated in-placement support for 600+ employees with 95% participation. Show less

Cleveland, Ohio

Top HR leader for Technology & Operations division with 4000 employees and contingent workers, a division with limited support previously. Led 2 HR Business Partners and Training team of 5. Reported to CHRO.Designed fully integrated HR strategy to support business objectives:- Increased Organizational Effectiveness saving 25% annually: Merged Tech & Ops in Wealth Management, Information Security, Accounting, and restructured Quality Assurance.- Developed Talent & Succession… Show more Top HR leader for Technology & Operations division with 4000 employees and contingent workers, a division with limited support previously. Led 2 HR Business Partners and Training team of 5. Reported to CHRO.Designed fully integrated HR strategy to support business objectives:- Increased Organizational Effectiveness saving 25% annually: Merged Tech & Ops in Wealth Management, Information Security, Accounting, and restructured Quality Assurance.- Developed Talent & Succession Plans: Created CIO and leadership team succession plan and drove succession planning deeper in the organization through education programming.- Improved Performance Management practices: Designed manager coaching programs to improve employee engagement and addressed pay gaps and discrepancies. - Implemented Onboarding Plans: Established onboarding plan and served as coach for a C-suite executive. Show less

Cleveland, Ohio

Recruited to lead HR BPO and technology partnerships with Alight Solutions (formerly Aon Hewitt), Workday, IBM / Kenexa, and Brass Ring. Domains included core HR, payroll, benefits and absence administration, system integration, recruiter process outsourcing (RPO), learning content development, and call / service center. Directed 25-member team and a multi-million implementation budget.Delivered HR BPO project on time (13 months) in 3 phases running simultaneaously: - Implemented… Show more Recruited to lead HR BPO and technology partnerships with Alight Solutions (formerly Aon Hewitt), Workday, IBM / Kenexa, and Brass Ring. Domains included core HR, payroll, benefits and absence administration, system integration, recruiter process outsourcing (RPO), learning content development, and call / service center. Directed 25-member team and a multi-million implementation budget.Delivered HR BPO project on time (13 months) in 3 phases running simultaneaously: - Implemented RPO with IBM/Kenexa and technology conversion to Brass Ring ATS at month 6.- Transitioned from in house Learning Content Development to IBM at month 7.- Delivered companywide Workday implementation replacing PeopleSoft for 20,000 employees at month 13. Show less

Charlotte, Nc

Promoted to lead strategic HR initiatives and provided HR Business Partner support to Consumer & Commercial Bank divisions ranging in size from 200 to 1000 employees, as well as to the Technology & Operations division of 5,000 employees globally. Led a team of 3.- Managed organizational redesign of Consumer Marketing division resulting in significant change in leadership team; increasing span of control in organization; reducing headcount and incorporating new functional… Show more Promoted to lead strategic HR initiatives and provided HR Business Partner support to Consumer & Commercial Bank divisions ranging in size from 200 to 1000 employees, as well as to the Technology & Operations division of 5,000 employees globally. Led a team of 3.- Managed organizational redesign of Consumer Marketing division resulting in significant change in leadership team; increasing span of control in organization; reducing headcount and incorporating new functional capabilities.- Directed a corporate initiative and led cross-functional teams to create a centralized ATM organization. Researched and analyzed existing decentralized organization, designed new organizational model, and created new operating model including roles, business processes, and goals. Project plans were approved and implemented.- Spearheaded cross functional project team to identify, communicate, train and deploy 5000 employees from Loan Originations to Loan Servicing during financial crisis in 2008. Reported progress daily to CEO and Global CHRO. Lived in CA on temp assignment and met objectives.- Ran HR due diligence and divestiture project during sale of Small Business Merchant Card department to 3rd party. Assimilated leadership teams and facilitated decision making on benefits, compensation, and organizational design. Communicated to employees and negotiated agreements. Show less

Charlotte, Nc

Corporate role leading a merger team of 15 in a matrix management structure from multiple locations. Team integrated LaSalle & Countrywide into BOA staffing model, hiring process, and ATS to support the new combined organization. Accountable for meeting the merger’s Legal Day One requirements and for maintaining Risk & Compliance standards of the combined organization.- Achieved ability to support enterprise hiring for up to 70,000 new hires.- Lowered staffing expenses meeting… Show more Corporate role leading a merger team of 15 in a matrix management structure from multiple locations. Team integrated LaSalle & Countrywide into BOA staffing model, hiring process, and ATS to support the new combined organization. Accountable for meeting the merger’s Legal Day One requirements and for maintaining Risk & Compliance standards of the combined organization.- Achieved ability to support enterprise hiring for up to 70,000 new hires.- Lowered staffing expenses meeting goals of 15% cost reduction.- Used Six Sigma techniques (DMAIC) for implementing merger on time and on budget.- Reduced costs annually in background check process and implemented electronic I-9 process 6 months ahead of schedule.- Saved multi-million in hiring professional staff. Show less

Charlotte, Nc

Selected to develop and lead a staffing team of 10 Recruiters and Recruiting Coordinators to meet professional hiring demand for $5B Commercial Banking Division (treasury).- Delivered on aggressive hiring plans exceeding forecast 69% while maintaining Hiring Manager satisfaction 90+%. - Used Taleo applicant tracking system, partnered with external candidate sourcing firms and 3rd party recruiters. Hired sales, customer service, operations, and product management roles.-… Show more Selected to develop and lead a staffing team of 10 Recruiters and Recruiting Coordinators to meet professional hiring demand for $5B Commercial Banking Division (treasury).- Delivered on aggressive hiring plans exceeding forecast 69% while maintaining Hiring Manager satisfaction 90+%. - Used Taleo applicant tracking system, partnered with external candidate sourcing firms and 3rd party recruiters. Hired sales, customer service, operations, and product management roles.- Established best practice by leading an integrated team with HR and Finance ensuring staffing plans met business goals. Show less

Charlotte, Nc

Selected to bring in new thinking and re-build the Business Support team supporting organization of 4000 employees. Led staff of 6 people with a diverse scope of responsibility including organizational performance management, communications, employee engagement, learning and development and resource management.- Led division communications to employees on goals, KPI’s, leadership messages, and employee engagement feedback. - Analyzed workforce requirements against project demands… Show more Selected to bring in new thinking and re-build the Business Support team supporting organization of 4000 employees. Led staff of 6 people with a diverse scope of responsibility including organizational performance management, communications, employee engagement, learning and development and resource management.- Led division communications to employees on goals, KPI’s, leadership messages, and employee engagement feedback. - Analyzed workforce requirements against project demands meeting budget and timeline goals.- Identified skill gaps and implemented learning and development training programs to upgrade talent. Show less

Charlotte, Nc

Created consistency across the US and Canada Treasury Products (A/P, A/R, Reporting).- Assessed product functionality and discrepancies to develop a cohesive product roadmap and pricing strategy creating one unified product platform for the US and Canada markets.- Designed uniform functionality and user interface improving efficiency and client experience.

Charlotte, Nc

Primary contact to support client facing community and provide software enhancements improving the customer experience.- Managed development of new Commercial Banking products and enhancements to existing products.- Collaborated with technology teams and sales organization.

Charlotte, Nc

Recruited to build new online commercial banking application using object-oriented project methodology as member of large team. Project was completed in a multiyear implementation.- Liaison between business and technology teams; built relationships and translated business requirements into technology requirements.

Charlotte, Nc

Served in multiple project assignments including economic research, intranet site development, training program development and administrative responsibilities.

Stoughton, Ma

Selected for full time hire from internship program to design and deliver technical sales training.