Experienced team member playing many roles in various organizations. Below are highlights and examples of value I have brought to every organization I contribute to:Process Improvement:- Innovative thinking and resourceful problem solving.- Championed the establishment of corporate standards in development, documentation, and quality assurance.- Implemented process improvement tools.- Replaced paper/manual processes through automation.- Contributed to product rationalization projects through acquisitions.Leadership:- Recruited and retained teams in multiple locations.- Successfully developed leaders that went on to Fortune 500 companies as well as started their own successful businesses.- Successfully stepped in as an Interim Manager mid-project to maintain organization goals.- Continuously sought process improvement.- Implemented Project Management Training Program for leadership development.Product Development:- Roles include Business Analyst, Technical Writer, Product Support, Project Manager, QA Analyst, Development Manger.- Managed resources to plan delivering quality product on time.- Experienced in multiple project management standards at various organizations utilizing Agile, Waterfall, Six Sigma and CMMI techniques.- Successfully defined, constructed, and implemented projects.- Experienced in application upgrades on a 24/7 hosted product.- Managed outside vendors; resources and products.Globalization:- Over 10 years of internationalization project experience.- Managed off shore team; including, hiring, training, supervision, and evaluation of 9 employees in Bangalore, India.- Lead product translation into 14 languages.- Internationalization of a product and its localized certification and acceptance.- Established global testing methods to ensure not only direct translation but inclusive of localization.- Established product deployment standards to ensure consistency of product features.- Globalized SLA to follow the sun.
Listed skills include Salesforce.Com Administration, Salesforce.Com, Business Analysis, Process Improvement, and 22 others.