I'm often referred to as "duct tape" since I'm a natural fixer who also acts as the glue for team culture and siloed organizations. I have the ability to step into pretty much any situation, sort through the ambiguity and/or conflict to identify and execute a path forward. Craving a more traditional summary about me? See below! 🤓Relationship-driven and adaptable leader with 18 years of strategy and operations experience who's comfortable navigating between big ideas and executional realities. I have experience in retail management, strategy & operations consulting, consumer product goods brand marketing, and healthcare digital product management. I pull from my diverse background and forever curious mindset to solve meaningful problems while taking time to mentor and develop future leaders along the way.Key Skills:- Integrating market and consumer insights with overarching business objectives to develop digital product, key initiatives and go-to-market strategies- Utilizing agile methodologies during program execution to enable quick adjustments to changing priorities while delivering incremental progress towards deliverables- Developing and tracking KPIs and OKRs to monitor effectivenessKey Achievements:- Seamlessly integrated over 100 distinct applications into a cohesive digital experience, increasing total active users by 56% with a +29 NPS improvement.- Directed development initiatives during HHS COVID-19 relief efforts facilitating distribution of over $173B to health care organizations nationwide enabling them to remain open.- Analyzed traveler and security data to identify key trends, providing actionable insights that informed the successful launch of TSA Pre-Check, which now enhances security protocols for over 20 million travelers each year.
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Director, Product ManagementHumanaWashington, Dc, Us
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Senior Director, Strategic Initiatives & Product Management, Provider Digital Transformation, UhcUnitedhealth Group Jun 2021 - PresentUsI manage the development and storytelling of the Provider Operations multi-year capital strategy and employee engagement plan - Currently a $75M portfolio expected to deliver $80M in 2025 operational savings.Championed a collaborative, cross-functional, value-based prioritization and planning process, ensuring teams deliver the most holistic value across the organization AND our digital users while building towards enterprise strategic objectives. Since 2021, the portfolio has delivered significant value with an average $67M yearly allocation that delivered annualized savings of $40M (Net Present Value: $120M) while elevating Provider Net Promoter Score 15+ points. -
Product Director, Chief Of Staff & Product Management, Provider Digital, UnitedhealthcareUnitedhealth Group May 2018 - May 2021UsManaged three distinct teams that united to drive experience-guided solutions, delivering value to both health care professionals and internal stakeholders. The portfolio management team defined and steered the capital portfolio across Provider Operations, including the creation and maintenance of cost benefit analyses and the value pipeline, ensuring we invested in the right things. The emerging solutions team used a portion of that funding to build transformative product experiences in partnership with the product architecture team who ensured the creation of holistic and integrated solution strategies throughout the UnitedHealthcare product landscape.Owned the overarching strategy, 3-year strategic roadmap and $24.2M 2020 budget for product portfolio tied to over $98M in operational savings and 6-point YOY NPS increase (19 to 25).
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Associate Director, Provider Business Architecture & Product Strategy, UnitedhealthcareUnitedhealth Group Jul 2017 - Apr 2018UsEstablished the strategy & portfolio planning process for the provider organization to improve alignment between business and technology teams and drive capability-based and data-driven investment decisions.Developed capability health assessment framework/key performance indicators and partnered with business and technology stakeholders to perform gap analysis of the provider organization’s business capabilities to inform future investment needs.Planned and facilitated strategy workshop for 40+ executive leaders across provider organization utilizing experience design concepts and the capability health assessment framework to promote insight-driven decision making and development of a 3-year provider capability roadmap.
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Associate Director, Marketing Enablement Product Management, OptumUnitedhealth Group Aug 2016 - Jun 2017UsOversaw the optimization and measurement of marketing workflow process via Workfront, a workflow management software. Responsibilities included: training new users, monthly reporting and quarterly auditing of workflow, identifying best practices, and revising workflow processes to ensure the most effective use of resources.Managed the $12M budget and forecasting for the Digital Marketing Operations group including monthly invoicing, reconciliation of actuals to forecast, accruals, etc. to ensure accuracy of financials.Facilitated the monthly Program Manager (PM) Center of Excellence and developed a comprehensive PM training package to ensure consistency in managing projects through the marketing workflow process.Trained marketers on the vendor management process and guided the movement of vendor requests through appropriate approval channels.
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Associate Marketing ManagerGeneral Mills Jul 2015 - Aug 2016Minneapolis, Minnesota, UsResponsible for profit-and-loss, brand building and overall growth strategy for the Yoplait Kid Cup portfolio, an $80M business.Managed cross-functional team through incubation and execution of new product launch projected to unlock white space growth via incremental tween consumption, increasing Yoplait’s net sales by over $13M annually.Partnered with creative agency and marketing communications planner to develop promotional plan for new product launch utilizing both digital and in-store channels to target both tweens and the parents that shop for them.Partnered with creative agency and consumer insights team to deliver package redesign on entire equity character portfolio that unified the offerings while also improving each character’s ability to pop on shelf. Identified, developed and nurtured all vendor partner relationships for the Kid Cup and Go-GURT businesses. -
Associate Marketing Manager InternGeneral Mills May 2014 - Aug 2014Minneapolis, Minnesota, UsIntern on Pillsbury Crescents team where I utilized data analysis, interviews and consumer immersion to identify growth opportunities with Hispanic households and developed a marketing strategy to better target this consumer group via radio, digital, social media and targeted in-store promotions.
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Senior Consultant, Office Of Chief Of StaffDeloitte Apr 2013 - Jul 2013Worldwide, OoDeveloped a standardized escalation process for timesheet reporting compliance within Deloitte’s Federal Consulting Function. Managed internal timesheet reporting escalation process, resulting in an 84% reduction in noncompliant practitioners due to late timesheet submissions and an 80% decrease in the amount of delinquent missing time entries within the Federal Consulting Function. -
Senior Consultant, Risk Analysis And Capability Design Product ManagementDeloitte Jun 2010 - Mar 2013Worldwide, OoLed a small team that informed design and deployment decisions of federal client's security capabilities through systems analyses that incorporated five environmental factors, utilized fault-tree analysis tools, and required constant coordination and teaming with multiple security programs and offices within the organization. Helped client develop strategies for how to best use existing capabilities and led innovation efforts to discover and integrate improved capabilities.
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ConsultantDeloitte May 2009 - Jun 2010Worldwide, OoAssisted with the re-engineering of the HR Strategy Management System within the Human Resources Division of federal client to improve the overall quality of HR data and progression towards defined program level goals. Reevaluated all HR Objectives, Measures, and Initiatives to ensure accurate and relevant metric capture. Resulted in the consolidation of several objectives and associated measures and initiatives.
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Business AnalystBearingpoint Jun 2007 - May 2009Amsterdam, Nl(Federal practice acquired by Deloitte in 2009)Created, analyzed, and submitted a monthly report to federal client that tracked financial management key performance indicators across the federal government. Compiled and authored an annual financial reporting guide that was distributed and used to assist financial managers within the federal agency with the preparation and education of staff on reporting requirements.
Jen Long Education Details
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University Of Maryland - Robert H. Smith School Of BusinessMarketing And Strategy -
James Madison UniversityMarketing Information Systems
Frequently Asked Questions about Jen Long
What company does Jen Long work for?
Jen Long works for Humana
What is Jen Long's role at the current company?
Jen Long's current role is Director, Product Management.
What schools did Jen Long attend?
Jen Long attended University Of Maryland - Robert H. Smith School Of Business, James Madison University.
Who are Jen Long's colleagues?
Jen Long's colleagues are Kristie Shuffett, Lawrencia Quaye, Liz Schuhler, Morgen Fox, Judith Lee, Lola Lewis, Dharahas Mallasandara.
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