Plans, directs, coordinates and oversees the operations activities of the Salesforce Consulting team. Works with the leaders of each department to improve efficient management of operations and compliance with internal policies to meet current and future objectives of the practice. Engages effectively with stakeholders at all levels; builds strong relationships across the organization to progress on complex issues among groups of diverse stakeholders. Financial & Sales:• Monitors the practice budget and forecasts, while working with the practice leaders to analyze results and identify trends.• Prepares reports for WIP analysis and AR for 70+ engagements, advises on rate issues and strategies for markdowns and other financial decisions.• Trains on WorkDay PSA billing cycles and deadlines for managing WIP and monitoring AR.• Reviews presold and monthly sales commitments and targets.Change Management:• Communicates and provides structure for WorkDay PSA project cutover activities and roll out.• Performs D365 Sales UAT testing and feedback.• Monitors and helps correct dual time entry and dual opportunity entry between independent systems. • Documents and communicates process changes via Trailhead, Slack, and SharePoint. • Helps manage and monitor Continuing Professional Education (CPE) requirements and progress.• Facilitates the campus hire processes between the firmwide teams and practice leaders. Software:• Salesforce, Slack, Trailhead, Quip, WorkDay, Cognos, SharePoint Online, iCertis Contract Management System (CMS), DocuSign, D365 Sales, CRM Dynamics, Microsoft Suite power user

• Provided business administrative support to 9 Consulting business executives, partners, and leaders.• Aided in icertis Contract Management System (CMS) processes throughput and execution, including DocuSign.• Monitored, supported, and marked Sales Wins in CRM Dynamics as Consulting Sales Admin.• Built custom views in CRM Dynamics to reflect an accurate pipeline and won/lost report.• Facilitated meetings, communications, and reporting for the annual internal Consulting Partner and Director Nomination Processes.• Requested and analyzes Net Fee Revenue (NFR) data on annual basis to assist in Life Sciences Vertical goal setting; integrated data from multiple sources for analysis.• Helped plan, coordinate, facilitate, take notes at several monthly and annual meetings and trainings (virtual and in-person).• Provided input and documentation for process improvement and change management for the following:- Consulting Subcontractor Renewals- Overall Pre-Engagement Process- Offering and Sales Item Update Process• Worked with CMS iCertis Core Team and across the Tax, Consulting, Audit, and Advisory Service BU SMEs to create Firm Wide Training Materials and Best Practices.

Perform payroll and submit all payroll tax reports and payments for local home renovation business.Reconcile bank statements monthly.Enter and verify invoices, payments, and expenses in Quickbooks.

• Executed and led 2 major process solutions during an acquisition alongside software developers to test and improve customer usability which led to creating security on 3,400+ files to allow vendors personalized access.• Trained 142 international users and developed processes for our new service line to customers by using change management strategies with 100% adoption that resulted in higher customer service satisfaction.• Managed implementation activities required to create and maintain a compliant and controlled information systems to ensure quick and accurate search results. • Led user acceptance testing (UAT) and business process analysis to implement the proposed changes throughout the clients’ web application while following and developing best practices, specifications, and requirements. • Monitor and update meta data for over 12,100 digital assets (each containing 11 fields of meta data) in the web applications library and security access for over 800 active users.

• Supported cross-Atlantic workshare for 80+ workflows and coordinated studio’s portion of a Marketing Authorization Transfer for 140+ labels among 50 countries. • Provided professional, customer-facing support for local and international clients and suppliers while delegating work to 6 peers. • Created efficiencies by developing and implementing GMP compliant standard work documents for new acquisitions and product launches.

• Teamed with Canadian printer and product buyers from 11 retail departments and the Store Environment team- Ensured store graphics/hardware were produced/procured and delivered per client deadlines. Managed over 700 retail signs for new store rollouts and communicated production needs for new stores. Managed quoted ship date by effectively communicating with clients throughout the planning, production and fulfillment processes.• Prepared quotes and received production approval from over 125 product vendors - Managed over 180 large and small projects (totaling over $540,000). Processed over 475 signage replacement orders via web catalog (totaling over $150,000).• Created efficiencies by developing and implementing standard work documents for over 25 processes.

• Managed the production of printed point-of-purchase signage - Prioritized, booked, scheduled, and tracked jobs through the entire production process. Collaborated with sales, scheduling, and production to ensure projects accurately meet delivery date. Organized kit production and inventory replacement orders for Walmart Money Center.

• Managed all production and procurement of printed point-of-sale and sales communication materials - Estimated job costs and determined the most efficient and cost effective press sheet layout and workflow. Scheduled job production to meet customer’s time lines and milestone dates. Acted as a liaison for the Account Executive/Customer and the internal production departments, suppliers, and distribution facilities. Billed over $3.75 million and had 0.03% rework.

• Prepared customer files and created PDF’s for imposition and matchprint proofs• Made corrections on returned proofs • Prepared files for plating and created plates using CTP TrueFlow software

• Helped coordinate and distribute information for Center Events • Updated information in ACT! client management software database• Prepared and sent letters and mail merges• Sent and replied to e-mails with needed attachments• Answered and transferred telephone calls

• Sheeted, shrink wrapped and packaged paper for storage• Helped evaluate quality and package booklets for shipping once completed in binding• Worked in finishing department on tang and eyelet machines• Sorted and organized archived files• Manually folded and applied vinyl to products

• Proofed, cut down, and sent out reprint proofs to customers by e-mail, fax, and mail• Checked house proofs for accuracy before sending to gang room• Communicated with sales representatives and computer operators about problems with proofs and computer files• Job shadowed prepress operators prepare electronic files to be proofed and printed