Jen Luu Email & Phone Number

New York, United States

New York, Ny, Us

New York, Us

New York, Us

Overseeing Revenue and Digital Marketing strategies for 9 properties across several markets, including Oklahoma, Vermont, Austin, Pennsylvania, New York, and Michigan.Duties include, but are not limited to:- Managing Google Ad campaigns and metasearch strategies- Creating and analyzing performance of email campaigns and OTA sponsored ads strategies- Content and listing maintenance across various channels, such as Google My Business, TripAdvisor, HotelTonight, Expedia, Booking.com, and the GDS- Creating and optimizing pricing strategies across all distribution channels- Collaborating with onsite teams and sales for various packages and promotions, and the maximization of group and event sales- Working closely with colleagues to complete PMS transitions as well as various ad hoc projects to improve data accuracy and efficiency

Miami, Florida, Us

Oversaw 1 Hotel Brooklyn Bridge and 1 Hotel Toronto. Occasionally assisted with 1 Hotel Central Park and Baccarat New York as needed.

Quarry Bay, Hong Kong, Hk

• Developed and managed transient and group rates for a 244 room, Forbes 5-star hotel• Ran weekly Yield Management meetings with internal stakeholders to provide updates and actions for maximizing hotel revenue• Collaborated with PR and Digital Marketing team to create new packages and promotions, monitoring performance and website traffic through Adobe Analytics• Oversaw restrictions and daily sales strategy to drive maximum revenue• Monitored current market trends, potential revenue losses, and inventory• Optimized and created reports for improved analysis, efficiency, and productivity• Managed a Systems Transformation project for the hotel, transferring and building a new PMS system• Task Forced for sister property to assist with Systems Transformation

In addition to maintaining Reservation Coordinator duties• Collaborated with several departments, including Sales and Marketing, Front Office, Communications and Finance, to ensure all teams were in agreement with new promotions and processes• Crafted new packages and promotions to accurately target our audience and monitored performance of campaigns with Google Analytics• Managed hotel promotional strategies, availability and distribution across multiple channels to increase brand awareness• Audited and updated hotel’s brand website to maximize traffic and engagement• Created and managed rate codes, ensuring that all rate plans were loaded, available and accurate• Responsible for creating the 14 Day Forecast every week• Monitored and sold rooms to maximize revenue for the hotel• Reviewed and analyzed reports from STR, TravelClick, Demand360, and Hotelligence• Communicated all new packages and promotions to the team to ensure seamless execution for our guests

• Joined at the pre-opening phase and proudly opened the hotel in August 2016• Handled 50+ calls a day, creating and modifying reservations and requests to the standard of a luxury hotel• Developed relationships with guests to create memorable guest experiences and drive repeat business• Provided outstanding first impression of The Beekman through professional presentation of information to potential guests concerning a variety of inquiries such as rates, availability, services and the neighborhood• Provided unparalleled service for our potential and existing guests• Entered reservations into the Property Management System completely and accurately• Collaborated with hotel’s Call Center manager and agents to ensure Forbes 5-star standards were upheld

New York, Ny, Us

• Personalized special occasion stays to create #WaldorfMoments• Generated over $10,000 in upsell revenues through email communications• Streamlined processes and created Standard Operating Procedures to assist other team members• Answered emails from guests about various inquiries and handling guest requests thoroughly and quickly• Assisting in planning and execution of various programs and initiatives

Mclean, Va, Us

• Assisted with ad hoc projects as assigned - FMLA, file audits, employee events• Administrative tasks such as answering phone calls, filing, faxing and copying• Created and maintained weekly newsletters and flyers• Conducted interviews and assisted with on-boarding new hires

• Provided outstanding customer service during peak season• Expedited service for up to 200 customers daily• Helped develop the store website and various social media pages• Welcomed customers with a warm and friendly demeanor• Organized and restocked inventory• Seasonal Work

• Partnered with the teacher and helped manage a classroom of 25 children• Tutored 10 students one to one, which helped improve their math and reading skills• Accurately updated student records and progress• Organized and maintained books, learning materials and resources

Dallas, Tx, Us

• Collaborated with coworkers and management to create a welcoming environment• Maintained high standards of customer satisfaction and resolved complaints promptly and professionally• Mastered point-of-sales (POS) computer system and handled transactions quickly and accurately• Carefully followed procedures for safe food preparation• Assisted management with inventory and stocking

Bachelor Of Science (Bs), Hotel Management And Tourism

High School, Science And Technology