Jen Luu Email & Phone Number

New York, United States

New York, NY, US

New York, US

New York, US

Overseeing Revenue and Digital Marketing strategies for 9 properties across several markets, including Oklahoma, Vermont, Austin, Pennsylvania, New York, and Michigan.Duties include, but are not limited to:- Managing Google Ad campaigns and metasearch strategies- Creating and analyzing performance of email campaigns and OTA sponsored ads strategies.

Miami, Florida, US

Oversaw 1 Hotel Brooklyn Bridge and 1 Hotel Toronto. Occasionally assisted with 1 Hotel Central Park and Baccarat New York as needed.

Quarry Bay, Hong Kong, HK

• Developed and managed transient and group rates for a 244 room, Forbes 5-star hotel
• Ran weekly Yield Management meetings with internal stakeholders to provide updates and actions for maximizing hotel revenue
• Collaborated with PR and Digital Marketing team to create new packages and promotions, monitoring performance and website traffic through Adobe Analytics
• Oversaw restrictions and daily sales strategy to drive maximum revenue
• Monitored current market trends, potential revenue losses, and inventory
• Optimized and created reports for improved analysis, efficiency, and productivity

• In addition to maintaining Reservation Coordinator duties
• Collaborated with several departments, including Sales and Marketing, Front Office, Communications and Finance, to ensure all teams were in agreement with new promotions and processes
• Crafted new packages and promotions to accurately target our audience and monitored performance of campaigns with Google Analytics
• Managed hotel promotional strategies, availability and distribution across multiple channels to increase brand awareness
• Audited and updated hotel’s brand website to maximize traffic and engagement
• Created and managed rate codes, ensuring that all rate plans were loaded, available and accurate

• Joined at the pre-opening phase and proudly opened the hotel in August 2016
• Handled 50+ calls a day, creating and modifying reservations and requests to the standard of a luxury hotel
• Developed relationships with guests to create memorable guest experiences and drive repeat business
• Provided outstanding first impression of The Beekman through professional presentation of information to potential guests concerning a variety of inquiries such as rates, availability, services and the neighborhood
• Provided unparalleled service for our potential and existing guests
• Entered reservations into the Property Management System completely and accurately

New York, NY, US

• Personalized special occasion stays to create #WaldorfMoments
• Generated over $10,000 in upsell revenues through email communications
• Streamlined processes and created Standard Operating Procedures to assist other team members
• Answered emails from guests about various inquiries and handling guest requests thoroughly and quickly
• Assisting in planning and execution of various programs and initiatives

Mclean, VA, US

• Assisted with ad hoc projects as assigned - FMLA, file audits, employee events
• Administrative tasks such as answering phone calls, filing, faxing and copying
• Created and maintained weekly newsletters and flyers
• Conducted interviews and assisted with on-boarding new hires

• Provided outstanding customer service during peak season
• Expedited service for up to 200 customers daily
• Helped develop the store website and various social media pages
• Welcomed customers with a warm and friendly demeanor
• Organized and restocked inventory
• Seasonal Work

• Partnered with the teacher and helped manage a classroom of 25 children
• Tutored 10 students one to one, which helped improve their math and reading skills
• Accurately updated student records and progress
• Organized and maintained books, learning materials and resources

Dallas, TX, US

• Collaborated with coworkers and management to create a welcoming environment
• Maintained high standards of customer satisfaction and resolved complaints promptly and professionally
• Mastered point-of-sales (POS) computer system and handled transactions quickly and accurately
• Carefully followed procedures for safe food preparation
• Assisted management with inventory and stocking

Bachelor Of Science (Bs), Hotel Management And Tourism

High School, Science And Technology