Jennifer Montoya Email & Phone Number

Houston, Texas Area

• Provide customers with product knowledge for flame-resistance apparel, work boots, and personal protective equipment.
• Create and enter complex orders while maximizing revenue and ensuring customer satisfaction.
• Perform Point of sale/Cashiering
• Seize opportunities to increase sales by utilizing cross merchandising techniques, up-selling, and building retail relationships.
• Identify potential new accounts
• Assist customers with redeeming program points

• EXPERIENCEOriginal hired as a Guest Service Agent, I accepted the position of Front Office Manager after six months of employment. I held this position until January of 2003 when I was promoted to Assistant General.
• Coordinate, direct, and manage day to day hotel operations.
• Hiring, training, scheduling, payroll, and controlling labor cost.
• Organize monthly employee meetings and special team events.
• Prepare group contracts and various other forms and daily logs.
• Sales and marketing: organize sales blitz; create marketing materials; develop sales strategies; respond to leads and request for proposals; set-up rate tiers and special rate plans.