Jen Mack Email & Phone Number

Armonk, New York, Ny, Us

Cybersecurity Services StrategyThreat Management StrategyIBM Consulting Integration

Armonk, New York, Ny, Us

Portfolio Development and Vision: Established the global vision, product strategy and roadmap for Strategy, Risk and Compliance services globally. Developed an integrated portfolio that leverages IBM’s products and services, including Cyber Trust and Cyber Threat Management portfolios.Strategic Refinement and Alignment: Drove significant effort to simplify and refine the portfolio with easier to consume messaging and value propositions aligned to market and client needs to ensure cross functional alignment across product management, design, development, and delivery to deliver innovative security services. Performance Analysis and Go-to-Market Strategy: Analyze portfolio performance, market trends and direction and design strategies for services go to market and routes, including pricing, billing, demos, trials, value, and NPS scores. Partner with technology partners to align services and build routes to markets. Communicate and evangelize the security services portfolio across clients, analysts, and events.

Armonk, New York, Ny, Us

•Defined and led a cross-functional teams in the execution of Contracts and Portfolio Simplification, Go-to-Market Strategy for all IBM Security Routes-to-Market, Sales and Channel Partners.•Execution of digital marketplace strategy, including establishing a digital buyer journey, packaging and sales of IBM offerings through multiple external Cloud Marketplaces

San Jose, Ca, Us

Collaborative IT-OT Solution & Services Evolution ∙ Transformational Services Executive Formation of a global team of Client Solution Directors and Architects for our Fortune 500 and Global 2000 enterprise clients. Work directly with Sales to focus on client strategies, success outcomes and capabilities when developing and presenting the best solution design for clients evolving threat landscape across diverse geographies and business segments. Defined and drove strategy, KPIs and business outcomes while exceeding annual MBOs resulting in $30M in annual Consulting Bookings for all Commercial and Government Accounts worldwide. Expansion of team into EMEA & APJ Regions as well as integration of the OT Business Unit. Develop and lead business transformation of Consulting Sales and driving of strategic partnership with Product Sales resulting in year over year growth of both Consulting Bookings & Revenue by an average of 38% for the past five years.

Cyber Security Advocate ∙ Coalition Building ∙ Strategic PlanningSpecializing in providing strategic business and product analysis, innovative growth plans and crisis management for the Compliance, Financial Crimes, Payments and Risk verticals.

Wakefield, Ma, Us

Cyber Security Advocate ∙ Coalition Building ∙ Global Data Security StandardsResponsible for managing and mentoring the PCI Security Standards Council’s (PCI SSC) 24-person ancillary team to ensure Global operational and planning oversight across multiple Data Security Standards programs and roadmaps, training/certification, marketing, press activity, legal, finance, governance and industry events.Worked with PCI SSC Executive Committee, comprised of 5 payment industry competitors, and the Board of Advisors toward creating collaborative goals; ultimately revitalizing the strategic planning process to create succinct and focused 3 Year Strategic Plan and Operational Goals. Demonstrated industry thought leadership and vision in successfully re-structuring PCI SSCs three Global Community Meetings annually for over 2,000 attendees. Responsible for overall conference theme and educational structure, agenda, keynotes, and community involvement, etc.Governance; Assist in setting agendas for Client Executive and Board of Advisor Meetings.

Burlingame, California, Us

Executive Relationship Management ∙ Product Offering Creation & AlliancesPresented and advised globally on evolving regulatory initiatives and product enhancements for data security programs such as Anti-Money Laundering, Privacy, Data Risk Management, and Third-Party Risk. Concept, development and launch of new Third Party Risk Management product offering.Executive sponsorship and establishment of strategic partners with global industry leaders such as American Express, Discover, MasterCard, and Visa, resulting in service line growth of 80% in 16-month period. Formed strategic alliance with leading Payments provider and restructured critical market leading deliverables to maximize client benefits. Integrated existing product and services suites from several organizations and delivered solutions that addressed radically changing market landscape.

Basking Ridge, Nj, Us

Regulatory Risk Mitigation ∙ International Thought Leadership Led 110-person consulting team through regulatory turnaround resulting in revenue growth of $20 million in less than 24 months. Restored brand reputation for affected business units and mitigated overall enterprise reputational risk. Managed Executive level customer outreach to client base that included 80% of Fortune 200 and resulted in 100% customer retention.Established business unit as an industry thought leader by conceptualization of international publication of The Verizon Payment Security Report focusing on PCI DSS compliance trends and new Payment Card Industry Data Security Standard (PCI DSS) controls. Multi Year contributor to globally recognized Verizon Data Breach Reports (DBIR). Managed P&L for Consulting Services business unit and ensured profit margins of 85% or greater on a quarterly basis.

Purchase, Ny, Us

Visionary Data Security Initiatives & Product Collaboration ∙ Global Spokesperson Leveraged understanding of the Security market and challenges to mitigate regulatory, financial and reputational risk through creation of a new Financial Fraud Education Program (PCI 360). Created and delivered in person training globally around key payment industry compliance mandates for MasterCard, it’s global Acquirers and Merchants. Led workstream engagement with industry standards bodies and stakeholders to devise a first of its kind Risk-Based approach to PCI DSS Compliance and provided guidance to identify and reduce risk of an account data compromise; uniquely changed stakeholder discussion on compliance for greater risk prioritization and reduction of escalating threats. The “Prioritized Approach” is still in use today by the Industry via the PCI Security Standards Council.Worked closely with all Regions and key stakeholders to cross-map multiple InfoSec, compliance, privacy and forensics initiatives to streamline risk review and overall reduction resulting in customized regional insights for Merchant and Acquirers based on findings.

Collaboration • Market Strategy•Selected as Chairperson to manage working group comprised of 5 payment industry competitors toward collaborative goals; drafted annual work plan and management metrics as group’s primary interface to rest of PCI Security Standards Council.•Drafted PCI DSS Quick Reference Guide, an Informational Supplement for industry stakeholders that addressed market need and was disbursed over 16K globally.

Us

Compliance Product & Emerging Market Innovator Managed the Compliance & InfoSec Product Suite; Partnered with R&D, Services and Business leaders to drive cross-team strategic initiatives. Responsible for business case and competitive analysis through to delivery readiness and sales training. Acted as Compliance Portfolio SME to enable global sales and client meetings via presentations and statement of work deliverables. Capitalized on the emerging Payments market by establishing new specialized PCI Consulting Practice resulting in significant market penetration and revenue growth of $3 million in 2 years, conceptualized business opportunity for both Product and complimentary Services offerings. Leveraged Payment Industry Conferences to present and showcase innovative compliance offerings.Led merger and integration task force for TruSecure, Ubizen and Betrusted’s Compliance Business Units; merger combined three global organizations to form Cybertrust. Post integration acted as global Compliance SME and Spokesperson.

Us

•Application of strategic and analytical techniques to execute successful implementation and release of compliance products and services.•Identified new business focus and expansion opportunities for the organization with a global launch of software and services.•Published Market Requirement Documents for executives that outlined market competition, business opportunities, costs, pricing, licensing, revenue objectives, user demographics and profiles, and strategy positioning for new product and services proposals.

Basking Ridge, Nj, Us

•Successfully product managed a $3.5M investment that integrated technology from six sources and services from four vendors and created a next generation integrated remote access product within an 8-month period.•Recognized for efforts in delivering nine engineering projects within time and cost constraints over a 29-month period for a Fortune 50 company.•Led cross-functional teams in development of a new product (Access Manager) that supported remote access services and was an integrated client that allowed businesses to easily distribute software, securely connect to the Internet, manage user groups, and more (with anticipated growth to over 1 million users).

Cyber Futures Certification, Cybersecurity

Mba, Business Policy & Strategy